Clean Windows 8.1 install on Split 13 x2

I have been unable to solve a Windows 8.1 boot failure on a customer's Split 13 x2.  The system will boot from a Windows 8.1 recovery USB stick that I created.  I can see the volumes on the disk and bcdedit seems to display the correct information but Windows will not load.  No error is displayed.  Automatic repair did not fix the problem.
At this point, I'm inclined to reinstall Windows 8.1 cleanly.  Problem is, customer does not have his license key. So now I'm back to trying to get this thing to boot to Windows.
Thoughts?

Hi:
Starting with all OEM PC's that come with W8, the product keys are encrypted in the BIOS, and work with recovery or OEM installation media.
So, a clean install would require the purchase of a Windows 8.1 OEM disk for the 'standard' or Pro version of W8.1, as applicable.
You could try downloading the applicable W8.1 installation media directly from Microsoft, and see if that works with the OEM key in the BIOS, but I think it may only be for retail installations.
However, here is the link and instructions for you to give it a shot.
http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

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