Cleaning a DVD player

After making a DVD in iDVD I couldn't get the DVD to play without skipping in one of my DVD players. At first I thought it was the DVD but now I think maybe my DVD player might be dirty. If they get dirty. Because the DVDs(6) all player in another DVD player. Does anyone know if I should try to clean the player or just trash it?
Thanks,
Sue

I had this very same issue also a while back and I used a quality 3M Scotch CD/DVD cleaner. Maxell also manufactures one. Cost a few dollars but it proved to be worth every cent since it completely resolved the skipping issue I was having at the time. Worked great thereafter. And still running great. Now I simply make sure to clean both the CD and DVD playback lenses at least once every 6 months.
I want to stress that it is vital to use only quality CD and DVD lens cleaners (well known name brands) because the cheaper CD and DVD cleaners tend to fall apart while cleaning the lens and at worst may cause even more issues with the DVD player or DVD Rom one is attempting to restore. Also it is not a good idea to over use these CD/DVD lens cleaners.
SDMacuser

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What's the best way to clean the DVD player in a 2007 Macbook Pro?

Hello All.
Our older MacBook Pro from mid 2007 has not had its DVD Player cleaned.
Now our Redbook DVD'S are "skipping over damaged areas"
What's the best way to clean it?
Thanx for your advice.

take the files from the dvds and back them up as iso or just the files onto your computer. this way you wont have to rely on the optical drive.
the safest way is to take it into the apple store to clean,
but if there are danages on the DVD, you'll have to somewhere for them to buff it out. some gaming store will do this for you for a charge. You are better off taking the media off of the disks and saving them on your computer or usb stick, so on.
hope this helps ;-)

IDVD disks won't play in home DVD player. They used to

Hi, can you help
I'm using iDVD 5, iMovie 5, saving as disk image, mounting image and burning using Toast 6 to firewire LaCie D2 DVD burner. I have done this many times using same configuration, but not for a while. The disks created will play in the Mac, but not in the home DVD player.
I have tested the burner using a peecee and it creates other types of DVDs OK. This has got me stumped because I don't seem to be doing anything I haven't done before. I've tried different disks, cleaned the DVD player, everything. In addition I have tried burning disks from some old disk images I had saved from previous movie creations. Same result. Is the problem likely to be with Toast?

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DVD player in HP Pavilion dv6000 won't play, just makes loud whirring noises

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I have a dv9000 with the same issue - sometimes I can delete it in device mgr and then have it reinstall itself. It works, but only for a vey short time. sometimes it will read the disc and sometimes not - just whirring and clunking.

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I have exactly the same issue on my mid 2011 MacMini which I recently upgraded to ML. I have connected an external DVD drive to check whether the country code had to be changed to overcome it. The Apple DVD-Player played the DVD fine, I noticed from the "DVD information" menu that the country code had it fact changed (4 changes left). However the next time I tried to play a file from my NAS (External HDD connected to TC) the Apple DVD-Player showed the same error message "The media type is not supported". My network setting are unchanged vs. before when I was able to play such VOB files from the NAS, my end 2006 iMac running on Lion does also play those files. What's wrong here?

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Try to use the command ipconfig /renew in the cms (command dos box)
Also try this:
Control Panel > Administration Tools > Computer Management > Services & Applications > Services.
Scroll down this list to find 'WLAN Auto Config'
Double click on 'WLAN Auto Config' On the general tab, select from the start up type drop down menu, select 'Automatic'. Under Service Status click on 'Start'. Then 'Apply' these settings and exit from all open control panel windows.
Otherwise uninstall the Realtek driver in the device manager.
Then reboot the notebook.
Download the Realtek WLan driver again and install it.

DVD Player rejects clean burned DVD on Mac Pro, G5 and G4

I have a disc from a colleague, standard NTSC which displays the following once the menu screen appears (and hangs afterwards immediately):
"DVD Player encountered an error it could not recover from. There was an error reading from disc. It might be scratched or dirty. [-36]"
Has anyone else encountered this with clean media? Thanks.

HI Ken,
Repair disk permissions.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn

How to clean the CD/DVD-Player/burner (MATSHITA DVD-R UJ-875) on my iMac

I have a iMac early 2008, and I wonder how I can clean my CD/DVD - Player/Burner (MATSHITA DVD-R UJ-875). The Matshita spits out some cd's and some dvd's (not all) even if they are clean and with none damage. Have heard rumours who says that on the CD/DVD player/burner on Macbook Pro you can clean the player/burner with a shammy (wraped around a creditcard)inside the slot. Any suggestions?
The Matshita has been very choosy from the day i bought the iMac, but not as choosy as today. I consider to buy a new externally CD/DVD - player/burner. I have not time to send it in to service (4-6 weeks). But maybe someone out there has a good solution to fix this problem

Hi, yes I kno' the disk drives can be choosy on which make they read & write on.
You could try one ov those disk cleaning
CD's - usually sold @ stores like, Walmart, BestBuy or Target..
An external unit would work well, I'm not sure I agree with your thoughts on the service turn round time.
Why not visit your local Apple Approved
Service Agent......L

Why does dvd on my new iMac keep giving me the notice, DVD player closed unexpectedly whenever I try to open it or load a dvd?

I have had my imac a couple of days and when i went to play a dvd for my OU course I could hear the disc spinning then it stopped and told me "DVD player stopped unexpectedly"
Its my first Apple product other than my iPad 3 so I'm a little bit lost at how to fix it -.-

You coud try this reset
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
It is the 5 second timing that initiates the reset.
Sometimes it helps, also make sure the DVD is impeccably clean.

In DVD Player, What is Error -36 and how do I fix it?

I bought a new superdrive dvd player/burner (for DVD -R, -RW) and installed it in my Pismo. Reason I got it, I was having trouble viewing DVDs I'd compressed from a regular commercial DVD to 4.5GB DVD -Rs using the application DVD2oneX2. They play fine on my wife's 12" aluminum with original superdrive.
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I've just done a clean re-install on my hard drive, and repaired permissions (there was initially an error in -r, -rw permissions that is now corrected). But it's the same problem every time: the DVD runs for twenty minutes or so, then quits. And since this was the same with the previous drive, I'm thinking it's something in my Pismo--hopefully something fixable, as I mainly got the new drive so I could burn and watch series of lectures that I borrow from my university library (you can only keep them out for two days.)
One other problem: nobody carries DL DVD-Rs. Imation makes them, but nobody has them in stock.
Thanks for any help you can give,
Giles

By itself, the question has nothing to do with
any Apple Support Community topic, so far.
Could you tell visitors some information about your Apple device, the OS (X?)
and the web browser version in use? Is the browser up-to-date? Have you
tried a different web browser to access the site, to see if that'd work? There
may be settings, certificates, or other details in your software, or on that site.
{Is your computer an older PowerPC G3/G4 or G5? This area concerns these
models of older iMac build architecture; or so the general expectation goes...}
Good luck & happy computing!

My dvds that are made from iDVD will not play in a standard dvd player. Can anyone help me?*

I am running iDVD v 7.1.2(1158). I used to be able to make dvds that would play in a standard dvd player. As of today I cannot. I do not know what has changed and I do not know what needs to be updated. Can someone assist me?
The dvds that I can make will play from a disk image and they can play perfectly fine in a computer but not in a standard dvd player. I am using an external dvd burner, (The same one have always used) to create the dvds. I am using iDVD to author them.
Here is a list of my hardware.
HL-DT-ST DVDRAM GSA-5120D:
Firmware Revision:          A102
Interconnect:          USB
Burn Support:          Yes (Generic Drive Support)
Profile Path:          None
Cache:          2048 KB
Reads DVD:          Yes
CD-Write:          -R, -RW
DVD-Write:          -R, -RAM, -RW, +R, +R DL, +RW
Write Strategies:          CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:          To show the available burn speeds, insert a disc and choose View > Refresh
iDVD:
Version:          7.1.2
Last Modified:          7/19/11 8:19 PM
Kind:          Intel
64-Bit (Intel):          No
Get Info String:          iDVD 7.1.2, Copyright © 2001-2011 Apple Inc. All rights reserved.
Location:          /Applications/iDVD.app
Can anyone help me? The dvds are not even detected

• Material used: Video-Codec and Photo file format and Audio file format - matters too. I use
- Video - StreamingDV .dv or AIC
- Photos as .jpg (only)
- Audio as .aiff 16bit 44.1kHz or 48kHz (ONLY - never .mp3 or directly from iTunes - all converted to .aiff first)
With this I do not mean any setting in iDVD - BUT the raw material used in iMovie / FinalCut / Avid 100 / Adobe Premiere
As this usually matters - later in iDVD
How did You Export from Video-editing program used ? I prefer
• iMovie HD6 - just drop the movie project icon (NOT iMovie Icon - the PROJECT one) over into iDVD big menu window (avoiding - drop-zones as they are for other tasks)
• iMovie'08 to '11 - Share to MEDIA BROWSER - AND AS MEDIUM - not HD or other resolution as iDVD does a bad downscaling job.
• iMovie'13 (version 10.0.x) - Share as 480p - Import this into iDVD
• FinalCut (Pro or Express) - Export as QuickTime .mov - NO QUICKTIME CONVERSION - IMPORTANT
• Adobe Premiere - I don't know - not tested Yet
• Avid 100 - I don't know - not tested Yet
Cleaning the DVD-burner - If it Burns DVDs OK then that's may be not the problem - But if it only burns CDs OK then either the DVD-burning-laser is dirty or broken.
It is very easy to kill this DVD-laser as it over-heats if one burns several DVDs in a row. I only burn three at a time - then let it cool down for 30 minutes till next batch of three DVDs.
Yours Bengt W

DVD Player no longer supported ?

After a clean install (now on OSX 10.0.4), my DVD Player is not supported in my classic environment ? It no longer autolaunches and I cannot even manually launch it ! Be very grateful for some advice.
G3 iBook 500 Mac OS X (10.0.x)

After a clean install (now on OSX 10.0.4), my DVD
Player is not supported in my classic environment ?
It no longer autolaunches and I cannot even manually
launch it ! Be very grateful for some
advice.
G3 iBook 500
Mac OS X (10.0.x)
OS X 10.0.x was not, and is not, ready for prime time. It has lots of problems. I'd move to 10.1 at the very least if I were you. I'd also have at the very least 192MB of RAM in my machine, 224 better, 256 better still. 10.0.x and 10.1.x will run on as little as 96MB (they won't install with less than 128) but you won't like the performance you get with less than 160. (You won't like the performance you get when running 10.0.x, period; the phrase 'snail-like' comes to mind. Running 10.0.x in less than 160MB makes that more like 'snail trapped in amber'. And, as Classic runs slower than OS X itself...)

Why is my macbook DVD player no longer playing commercial DVD's that it used to play perfectly? It reads the disc, but then says not permitted when I hit play. It is much older than 12 months warantee so I hope there is an easy fix?

The macbook reads a disc, and opens up DVD player but then says not permitted when I hit play, or any other button. Sometimes the initial music plays, but the screen remains black and then it all stops. These are shop bought DVD's that have previously worked on here, and work in DVD players, but have suddenly stopped. The computer is much older than the12 months warantee so I hope there is an easy fix? Thankyou!

Three things you can try:
1. Clean the superdrive with a proprietory CD/DVD lens cleaner that uses tiny brushes.
2. Perform an SMC reset:
Resetting the SMC (System Management Controller) on Intel-based Macs:
http://support.apple.com/kb/ht3964 and
http://support.apple.com/kb/HT1237?viewlocale=en_US
Resetting your Mac's PRAM and NVRAM:
http://support.apple.com/kb/ht1379
If you are using a Wireless Keyboard:
http://support.apple.com/kb/TS3273
3. Try the free DVD player VLC:
http://www.videolan.org/vlc/
which performs better than the built-in DVD Player.

DVD player crashes Mac

Trying to play a DVD on my Mac causes it to freeze/crash. Dock is unresponsive can't cmd + Q or even force quit. I can move my cursor around the screen, but nothing is click-able. No spinning coloured wheel either. Have to hold power off and restart. First time my Mac has actually crashed...
Happened three times
1) started full screen crashed after a few seconds
2) started in windowed mode crashed when i tried to resize said window.
3) was playing fine for four minutes then froze as described above
Why is this? The DVD is brand new, and clean of any scratches or dirt.
Thanks for any help
btw, my specs are;
Silver Macbook Pro running Snow Leopard
2.4ghz
4GB RAM
I'm not sure of the graphics card, but it's good, Can run all applications fine.

I'm also having the exact same problem. For me the time to freeze varies and it's only after I start playing the DVD. Navigating through the DVD menus seems to work OK, I only have trouble when playing content.
It typically freezes within about 5 or 10 seconds but can go a little longer. The sound continues for a few seconds after the video has stopped, but after that I have to hold the power button to force a restart.
It doesn't matter if I'm using DVD Player or Front Row. I have noticed that the screen briefly (VERY briefly) flickers once every few seconds when it's frozen. This seems to be independent of whether the player is in fullscreen or windowed mode.
I've found that it only affects me on a couple of music DVDs as well; I think this is because these ones are multi-region. DVDs encoded for a single region seem to play just fine (as long as they match the drive's region setting, of course!).
I have definitely played one of these music DVDs before but I don't remember when so it may or may not have been before I upgraded to Snow Leopard. I see that the 10.6.1 update included a fix for DVD playback... maybe that fix broke something else?

DVD-player does not work

5 days ago I did a clean installation of Mountain Lion on my ca 4 years old MaBook Pro and after that I can not see the dvd-player in Finder. That's not like it is hidden but the problem is that the dvd-player is powered off by the OS. This information I could get thirough "system report" where it says:
HL-DT-ST DVDRW GS23N:
Model:          HL-DT-ST DVDRW GS23N
Revision:          SB03
Serial Number:          KZ8A2GK3501
Native Command Queuing:          No
Detachable Drive:          No
Power Off:          Yes
Async Notification:          No
As you see the power to dvd-player (HL-DT-ST DVDRW GS23N) is shut off (underlined). I have tried to find information in order to fix the problem but I have not been successful. The system I use has the features highligthed below:
Hardware Overview:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro5,4
Processor Name:          Intel Core 2 Duo
Processor Speed:          2,53 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          8 GB
Bus Speed:          1,07 GHz
Boot ROM Version:          MBP53.00AC.B03
SMC Version (system):          1.49f2
Serial Number (system):          W80130DV7XK
Hardware UUID:          0AA7865E-D828-5E9D-A7F5-3B1D8EABB498
Sudden Motion Sensor:
State:          Enabled
Is there anybody outhere? Who knows how to fix this problem?

Hello @MarkPC,
I have read your post on how the DVD drive on your desktop computer is not able to recognize any media in the tray, and I would be happy to help you in this matter!
To enable your DVD drive to recognize CDs and other media, I recommend following the steps in this document on Drive Cannot Read Discs (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Cleaning a DVD player

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