Cleaning printhead

I am trying to troubleshoot another problem and cleaning printhead has been on the display for 30 minutes without anything going on in the machine. If i turn it off and restart, it begins the cleaning printhead all over again. This all started with an error code and constant paper jams. Any ideas?

Hi jenniferrn96,
You will have to give me more information on the printer model number and the error code that you were getting so that i can assist you further on the issue.
Regards
Aneesh
Although I am an HP employee, I am speaking for myself and not for HP.
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Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
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Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

I own two of these printers and they both have been cleaning printheads every time it's turned on. My old HP officejet never had these problems.
The real problem is HP s credibility . They promoted that these printers used half the ink as any other printer. Even consumerreports showed 1/2 the cost per page.
As we all know that is pure BS notwithstanding the cleaning printheads issues.
Maybe I will let Costco know that I and all owners are unhappy and see if they will refund. They still sell them .
I will repost if I have any success.

If the printer is a year or couple yrs old, maybe the printheads need to be replaced? I once thought they would last forever, and that's really not the case with them, nor anything else really. Hope costco has some good news for you

Clean printheads

Color printing is faint and then not uniform. The ink level is good. I take it the printhead needs to be cleaned. But when I click Clean Printheads until the Utility I get an error message "Cleaning could not be Initiated" with the recommendation that either the printer is not online or that it is processing some other job. But it is both online and idle. What is to be done?Merrill

I tried a more direct route to solving the issue of why the utility would not initiate the cleaning process. I took the color cartridge out and found that it was a sticky mess where the ink comes out. So I left it out of the machine, leaving only the black cartridge in, and tried the Clean Printhead program again It worked! The black print on the test page was lovely so I tried printing a real page and it was perfectly clean. So the problem was that ink in the color cartridge had become smeared all over the cartridge and the cleaning program for the printhead couldn't even get going. I'm going to get a new color cartridge and make sure it (and this solution) works.

HOW TO FIND OUT HOW TO CLEAN PRINTHEADS

HP OFFICE JET 4620..... HOW DO I FIND WHERE & HOW TO CLEAN THE PRINT HEADS, DEEP CLEANING, ETC?

Hello @Musiclady1,
I would like to assist you today with cleaning the Printheads on your HP Officejet 4620 e-All-in-One Printer. Can I please have you follow the steps below.
How to Clean the Printheads:
Load plain, white U.S. letter or A4 size paper in the input tray.
On the printer control panel, press the Setup icon ().
Press the button () next to the Down Arrow () until Tools displays next to OK.
Press the button next to OK to select Tools, and then press the button next to the Down Arrow () until Clean Printhead displays next to OK.
Press the button next to OK to clean the printheads. The printer cleans the printheads and then prints a test page.
Evaluate the test page for print quality.
- Source
If the print quality is still not satisfactory, you can run another Printhead cleaning. You may need to run up to three Printhead cleans to resolve a quality issue. Because ink is used during the cleaning process, if three cleans has not resolved the issue I would not proceed with additional cleans as you would just be wasting ink.
Please let me know if these steps resolve your issue. Best of luck!
X-23
I work on behalf of HP
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How do I clean printhead on c309

All of a sudden my black will not print. I cannot locate information on cleaning the print head

Hi,
Follow the steps below to clean the printhead:
Press the Setup button ( ) on the product control panel.
Press the down arrow button ( ) to select Tools , and then press the OK button.
Press the down arrow button ( ) to select Clean Printhead , and then press the OK button
Regards,
Shlomi
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HP Officejet Pro 8500A Plus Keeps on cleaning printhead

My Officejet keeps on cleaning its print head, and it keeps on doing it, over and over again. I dont understand what the problem is.After it Finally Cleans the Printhead, it says checking printer and then starts cleaning the printhead again.

Why does it do this?
spent another $100 buying a set of inks.now it's cleaning itself like a dog in heat...I do not abuse my printer; got a pro because i got tired of buying a printer every year.I do not have a business, but have 3 persons in my home in school.if your computers and printers can't handle the demand from 3 school children,that sparingly use this printer, then change the name from pro to cheap...

HP Officejet pro 8500 A909g Can I clean printheads or is it necessary to put in new ones?

Have been having issues with poor color quality. Also Black ink prints sometimes not always. e.g. On duplex printing balck ink fades to nothing after a couple of pages. I know the issue is in the printheads as even the print cartridge holder is full of dried ink spots. Inside of printer is full of dust. Would like to clean ink cartridge holder and vacuum or eliminate all dust inside printer as well as cleaning or replacing all printheads. Where can I buy new printheads at best prices?

Hi Computronics,
Yes you can clean the print heads, i have included the document ''The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...'. I know that you are not having this particular error, but it does show how to clean the printheads.
Please let me know if this helps.
I worked on behalf of HP

My colors are not printing out right after I changed the cartridges/cleaned printheads

I have an officejet pro 7780 all in one and the colors were starting to fade and I had a message my inks were low so I exchanged the old color cartriges with Hp cartridges, cleaned the printheads and ran all diagnostics and I still can' t get the colors to print correctly. I hace veen trying to print an orange background and it keeps coming out pink. I even uninstalled and reinstalled the printer and still the same, ecverything else works fine.

The troubleshooting steps in this document may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet 6000 cleaning printheads

My printer stopped printing in Black with a new ink tank. I tried printing a test page but it comes out plank except for the few spots of color. I thought maybe I need to clean my printheads but can't find out how to do it

Please see the document link provided here for information about how to perform a printhead cleaning in a Officejet 6000.
There is also a document for steps to help fix print quality issues located here.
Hope this helps.
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Clean printheads officejet 8600

Today I had a paper jam in my HP Officejet Pro 8600 Premuin all-in-one printer. After I cleared the jam all pages print with a vertical row of smudges down the page. I ran the usual diagnostics and printed test pages but nothing cleared up the problem. I cannot find how to clean the printheads, which I suspect is the problem. Help?

Hello @ultragrampa,
Welcome to HP Forums!
I understand you're receiving a vertical row of smudge down the page and you would like to clean the printheads. I will do my best to assist you! I would recommend follow this entire HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
This document provides steps to clean the printhead using your Officejet 8600 Premium. Please let me know if you have any further questions. Have a great day!
I worked on behalf of HP.

How to manually clean printheads on H711N (6700 all-in-one) Printer?

Getting message "printheads missing/undetected/incorrectly installed".
Just need some guidance on cleaning print heads in my 6700. Great printer, I really dont wont to replace it yet.
Windows 7.

Hello there, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the error message you're seeing on your 6700 Premium printer. Below I have linked you to the guide used for this error message. Also, if you check out the second link and scroll down to Solution three, you will see the instructions on how to clean the printhead, to answer your question.
A 'Missing or Failed Printhead' Error Message
Solution three: Use an automated tool to clean the printhead
I hope this information helps and I have addressed your inquiry!
Have a great day
R a i n b o w 7000I work on behalf of HP
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My yellow ink just stopped after 20 pages. cleaning printhead didn't help per hp instructions.

I have a photosmart plus b210e series. My yellow ink started streaking, and then gave out completely within about 2 pages of printing photos. The diagnostic report confirms that yellow doesn't show up. but the printer seems to think everything is fine. I tried cleaning the printhead and making sure ink was coming out of the yellow cartridge, but that didn't work, either. I've only printed about 20 pages when this happened.

Hey sara123abc,
Teh symptoms you're describing sound like a hardware failure in the printer's ink system. There are a few more steps you can try.
1. Remove teh power cord from the printer and allow it to sit for about a minute, then plug the power cord back in.
2. Try replacing the ink cartridge, it is possible that the cartridge is not delivering ink correctly to the printhead.
If neither of these steps are successful in restoring your ink usage, you problably need to to contact HP printer support at 1-800-HPINVENT to receive more advanced troubleshooting.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Printer does not print the blue ink and clean printheads does not show the blue blocks

I cleaned my printheads numerous times and ran the printing test but the blue blocks do not show up. There are no streak lines in any of the other colors. How do I fix this problem?

Hey there @mvelalis!
Thank you for posting on the HP Forums!
I would be happy to provide some assistance regarding the cyan not printing. If you have already run the printhead cleaning with no success in getting the cyan to print then I suggest removing the printhead from the printer and manually cleaning the copper contacts. The printer takes 4 print cartridges and 2 printheads. The printheads need to be replaced like cartridges but not as often. The printheads are what actually put ink onto the page.
To manually clean the printheads click: http://support.hp.com/us-en/document/c01609042
I was also able to locate a document regarding Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g.... I suggest going through the documents for possible solutions to your issue!
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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#7590-black ink not getting thru to paper.Changed cartridge/cleaned printhead. Colors ok.

After 2 months of non use, ink not getting thru to paper, sounded as if printhead was working.
There was ink build up at cartridge, cleaned them and printhead. No help.
Changed cartridges. Colors m/y/c came thru but not black.
Any suggestions.

The ink levels reported are those that would occur if the cartridge were printing as expected. If the black is clogged it would appear from the ink guage that ink was being expelled even if it were not. Also, when the color ink is expelled into the service station it will mix and appear black even though it is made of the colors.
As for being a software issue, you can print an internal test page as shown in the troubleshooting document here. That test page is not dependent on the computer, and the driver or other software is not involved. The troubleshooting steps in that document may help resolve the issue. If not I would suggest you Contact HP to discuss your options.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Cleaning printhead

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