Cleaning the cd/dvd drives dust guard

The fabric/foam/plastic (whatever they are) flaps that protect the slot of the cd/dvd drive on my macbook pro 2012 have become stiff and will not let discs through with ease. I had a liquid (tea) spill the other day, so I have reason to believe that this is a result of that incident. If I clean it with warm water and a q-tip its fine for a time, but eventually reverts to being stiff again. Any tips for cleaning it? would rubbing alcohol work? any help would be appreciated. thanks!

Hi sarah.p,
Welcome to the Apple Support Communities! I understand that the SuperDrive on your MacBook Pro is no longer accepting discs. Based on the detailed information you have provided, along with the information in the following article, it sounds like your MacBook may need to be serviced:
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
https://support.apple.com/en-us/HT201788
7. If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
- Matt M.

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Is there any way to clean the CD/DVD drive?

Is there any way that you can clean the CD/DVD drive?

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Satellite M30x + Win7 : DVD's not detected by the CD/DVD drive

Hi,
I'm using a M30x since 2004 with its CD/DVD drive Mat****a DVD-RAM UJ-831 S.
When I was using Windows XP, I never had problems to read or write on CD, CD-R, DVD, DVD-R or DVD-RW. But recently i have installed windows seven, and since this day the drive doesn't want to recognize DVD's. I still can read and burn CD's and CD-R's. I'm trying to burn the same blank DVD-+/R/RW as before but the drive don't want to detect them. The ones I already have burn aren't detected either.
My computer say that the CD/DVD drive work correctly and that the drivers are updated.
I have tried to clean the lens but nothing have changed. And I wanted to reinstall the drivers but I couldn't found them for windows seven.
Thanks for the help.

At first I must say that this old notebook is definitely not designed and not supported for Win7 so if Win7 works well you are really lucky guy. Win7 s not supported and drivers dont exist so dont spent your time searching them on the net.
I dont know if described issue has anything to do with Win7 or not but fact is that lens position for CD medias and DVD medias is different and, generally speaking, when there is problem with reading one of these medias it can be problem with lens calibration what means optical disc drive is defective.
You can test it one more time if you install WXP recovery image and check if this will work again.
Other way I don't think there is anything you can do about it.
BTW: which burning application do you use?

Problems with the CD/DVD drive on my presario CQ50-108NR

Hey there.
I picked up the above listed laptop a short time ago, and I have discovered a problem that I can't seem to solve.
The CD/DVD drive reads and plays movies well enough, but it will not read CD's; any CD, be it data, music, images, whathaveyou. When I try to access the CD it keeps telling me that I need to insert a disk into the drive.
Again, it plays DVD movies well enough, not a hitch there. It just won't read CD's.
I'd love to assume that it's a driver issue (which would be the simplest and cheapest to fix), but I hate assuming anything where computers are concerned.
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Is this a used Notebook?
Use device manager to uninstall the DVD drive, open DM, expand the DVD drive, then right clcik on the dvd drive and select "uninstall" Keep DM open, now right click on any device and select "scan for hardware changes" Windows will reinstall a clean copy of the driver. Reboot the notebook
If this does not fix it, the drive is bad.

System recovery on Sattelite M70-204 PSM71E. The CD/DVD drive does not work

Hello!
Can you please give me some help and advice on the way to resolve the following issues:
I have had over the last three months minor problems with Windows Installer: software updates could not always be performed successfully, an error message was issued by Windows Installer regarding Quick Time when I started the computer. Apart from it, the computer was runing correctly. I had plan to restore the system with the Toshiba CD in the coming weeks to correct the issues.
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I have tried to repair the driver from the CD drive following the procedure described by Toshiba. It did not work. I do not know if it is an hardware or a software problem which prevent me to recognize and use the CD and DVD drive under Windows XP and I do not know either if I can still run anymore a Restore process.
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_*2/ Is it possible to restore without using the internal CD drive? (use of an external CD drive or external HD)*_
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Please ignore my request!
I have been able to fix the problem by correcting the Register. The CD/DVD drive works now properly.

Can't insert a CD/DVD into the disc drive. Recently installed a new harddrive, and the CD/DVD drive hardware is no longer recognized. Also, with new harddrive, OS was updated from Snow Leopard to Mt. Lion 10.8.5 on late 2007 MBP.

Can't insert a CD/DVD into the disc drive. Recently installed a new 1 tb hard drive, and the CD/DVD drive hardware is no longer recognized. Also, with new hard drive, OS was updated from Snow Leopard to Mt. Lion 10.8.5 on late 2007 MBP (2.2 GHZ Intel Core 2 Duo. 4 GB 667 MHZ DDR2 SDRAM)

Also, when I check out the hardware list, under Disc Burning - the following is reported: No disc burning device was found. If the device is external, make sure it’s connected and turned on.
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After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes

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Have you revieved this support document?
TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

HT5628 When I install Windows 8 on my MacBook Pro(13-inch,Early2011),the Super DVD Drive doesn't appear in Windows 8 and installing Boot Camp 5 drivers doesn't solve my problem,what can I do?

When I install Windows 8 on my MacBook Pro(13-inch,Early2011),the Super DVD Drive doesn't appear in Windows 8 and installing Boot Camp 5 drivers doesn't solve my problem,what can I do?

Go into your system preferences and click the startup disk icon then select your Mac HD.

I have an iMac model 4,1 running OSX 10.6.8.   The CD/DVD drive went bad and I have replaced it. However I can not get disks to eject.   I have asked about this before and tried all all the suggestions I have received but I can not eject.

I have an iMac model 4,1 running OSX 10.6.8.   The CD/DVD drive went bad and I have replaced it. However I can not get disks to eject.   I have asked about this before and tried all all the suggestions I have received but I can not eject.
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How do I solve this problem?

Hi again Hal
Link to your other thread > The slot loading CD/DVD drive in my...: Apple Support Communities
You have also tried resetting the PRAM as I suggestion in your other thread...?
See resetting the PRAM > About NVRAM and PRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
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Do macs use the worst dvd drives???

this is just a question because i have noticed that a lot of DVDs that i burn on my mac play in my home DVD player, through my lacie external DVD drive and/or my friends PC work perfectly but they wont play in my iMac G5 or my MacBook Pro DVD player.
PS. the DVDs that i use are verbatim 99% of the time. and a lot of the problems are with dual layer DVDs.
PSS. please dont confuse my question with "macs DO use the worst DVD drives" as a statement. i do not mean it that way at all. thank you.

Hi,
It's a bit long story, page #39 of the following document shows you all:
http://h10032.www1.hp.com/ctg/Manual/c01659847.pdf
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

SCVMM R2 Hangs on removing vmguest.iso from the virtual DVD drive

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1. Find a machine with vmguest.iso in the virtual dvd drive.
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Hi Sir,
Sorry for the delay .
"SCVMM Hangs " happens on all VMs ?
Any operation of VM performed in VMM will case this issue ?
Did you install newest update rollup for VMM server ?
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Elton Ji
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] .

All of a sudden my notebook won't recognize the cd/dvd drive.

Just today my cd/dvd drive isn't being recognized. My notebook is HP Pavillion dv6244us, witth Vista Home Premium. The cd/dvd drive is a factory installed one with LightScribe. Under Device Manager there is a yellow ! next to the name. When I double click this it says the following in the device status box: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" I would appreciate any help that you can give.
Thank You
Chris
This question was solved.
View Solution.

Hi Chris,
First, try the automated fixit from Microsoft on the link below.
Vista
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
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Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

How to make the CD/DVD drive compatible on Satellite 5000-204

Hi all,
I see a thread on replacing CD/DVD drive on this notebook, but it was closed, so i write this post.
The most of recent unit is "cable select" type and will not be recognized from many Toshiba notebook.
To solve that you must search a drive for which you can found a firmware update that change it to be "reverse cable select" type, as Nec or Optiarc
If you buy a drive that can't be recognize (like me) read below.
I succesfully replaced the DVD-ROM/CD-RW unit with a Pioneer DVR-KD08 DVD writer.
This unit is a "cable select" type (as most other recent unit) so it can't be recognise by this notebook (and many other Toshiba models). The solution is to connect pin 45 and 47 together on the drive or on the connector adapter (this second solution is simpler).
If you watch the drive from behind these pins are the second and third from the left on the upper row of pin of the connector.
In the connector adapter it's simpler to connect these pin (with care) with a solder iron directly on the circuit board.
Obviously on the circuit board the pins are the second and third from the right.
After this the unit will recognize ok.

Hi buddy
First of all thank you for participation in the forum its always nice to have users who shares the own experience and knowledge.
Thanks you also for this info how to make the CD/DVD drive compatible.
But to be honest Im a little bit skeptical because there is a chance that the drive could be damage during this procedure.
So everyone could do this but only at the own risk!!!
Usually the compatible drives can be found in the user manual and it would be useful taking a look into the user manual before buying an NOT compatible drive ;)
Cheers mate

Problems installing Windows 7 with boot camp, cant find the cd/dvd driver...

I´m having some problems installing Windows 7 on my new 12,1 (21,5) iMac with boot camp. When the computer restarts and the Windows 7 setup begins, i get the message that the cd/dvd driver cant be found, so i can't continue the installation. I've tried searching online for the driver, but can't find it. The cd/dvd seems to be a OPTIARC cd/dvd ad-5690h, which seems to be produced by Sony. I have a authentic windows 7. I even tried loading everything ver to a usb-drive, but then it wont boot.

After reading around on this, and other forums I tried to burn a new dvd at reduced speed(2x), but that did'nt work either... I have an authentic windows 7 iso, downloaded with serial, is there any way to boot this from a jump drive or external hdd?

How to change the power supply to the CD/DVD Drive so that it is off by default?

When running on battery I often use the "Safely Remove Hardware" icon from XP to "unplug" the Mat****a CD/DVD drive in order to safe some battery life.(Does it?) I use Fn+Tab to bring it back to life. I wonder if there is a way to make my Notebook (M400) boot with the power supply to the Drive off by default. By the way, any idea where I can find the extra battery for the CD/DVD-Drive slot and at which price?
Thanks in advance for your help.

Hello Robert
If you check start page you will see that this support forum is not any kind of Toshiba support directly but user-to-user forum. But you are not alone and many users expect that some Toshiba support team sit in the office and wait to write answers.
Anyway there are many Toshiba notebook users with very good knowledge and also enthusiasts who try to help other guys with different issues and also share own experience.
Professionalism is not forum but action when you need assistance because of hardware damage or something similar. If you need competent answers and help every authorized service partner should be able to give you info you need. But please dont mix service partner and Toshiba because it is not the same.
Anyway I have found info that you can use additional (second expansion battery) and it should be batteries with part numbers PA3510U-1BAL and PA3510U-1BRL. I can not tell you how much it costs but you can find it alone using Google.
Back to your first question: If I am understand you right you want to save more power and because of that you want to disconnect ODD. It is nice idea but you have obviously misunderstood something. "Safely Remove Hardware option is there to help operating system and say this hardware part will be removed and dont exist anymore but it does not mean physically disconnection from other hardware.
If you need more power use second battery and enjoy your life.
If you have more questions you are welcome. Many users here have M400 and I hope in the future some of them will participate a little bit more.
Have a nice day! :)

Cleaning the cd/dvd drives dust guard

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