Cleaning up before CS4 installation

Can I safely remove my \Documents and Settings\myuser\Local Settings\Temp files and directory? I have 18 GB of stuff in there and I have no idea what any of it is.

CCleaner is good. You can choose exactly what you want to clean. The first time you run the analysis it's amazing to see how much junk there is strewn all over the place.
It takes a bit of nerve to blow it all away but you can vet every file if you wish and it offers to back up the registry before cleaning that.

Similar Messages

Critical error during PS CS4 installation

I have just purchased the download version of Photoshop CS4, but unfortunately it won't install...
After having unpacked to the default location (desktop) and starting setup.exe, the "Adobe Photoshop CS4 Installer: Initializing" dialog appears. When it's just about 90% finished, the "Adobe Photoshop CS4 Install-Loading Setup" screen appears along with the message "Critical errors were found in setup Please see the Setup log file for details" This window is titled "Windows Internet Explorer"
It does not say where to find the log file or what its exact filename is.
Windows XP SP3 English version, Intel Core Duo 6600, 2Gb RAM, Ati Radeon X1950XTX.
I've had trials of Photoshop CS3 and Lightroom 2.1 on this system in the past. These have been uninstalled. I've also ran the
CS3Clean.exe script.
I also had Photoshop Elements 3 which I've also uninstalled.
Any suggestions welcome!
Martijn

Hi David,
[With apologies for straying off-topic]
Im unaware of any programs or tools installed with Windows that will restore an identical copy of your registry. Besides ERUNT, several of the fix-it or registry cleaning/tweaking programs can back up & restore your entire registry, including the popular CCCleaner, but Ive seen so many folks get into trouble *Cleaning* their registry, I dont feel good recommending any of them. Of course you shouldnt have to use any Cleaning features to backup & restore your Registry, but the temptation is always there. ERUNT on-the-other-hand is a One-trick Pony, & does nothing but backup & (if need be) restore your registry, & for pre-Vista Windows I cant recommend it enough.
Typing Regedit into the Run box starts the Windows program of the same name, and it works fine exporting backups of individual keys, sub-keys, or even the entire registry, BUT, while merging back individual keys, or importing saved, partial registry backups works fine, you cant restore the entire registry with Windows running... you cant replace any keys/values that Windows is using at the time, so you have to restore the registry outside of Windows.
This is something many sites get wrong, & Ive seen recently where Adobe has repeated this mis-statement too, advising their users to backup their complete Registry using Regedit. A relatively harmless way to prove the point is to set a Restore Point [out of an abundance of caution ;^) ], backup your entire registry with Regedit, then try to merge the exported .reg file. IMHO its better to find out it doesnt work *before* you really, REALLY, need it to work.
Backing up & restoring the entire registry is what Windows System Restore is supposed to do, since it changes things during a reboot/restart, before Windows fires up. The problem with System Restore is that it wont always delete every new key or value added, just like it wont delete every file change since the Restore Point was created. Vistas System Restore is better than earlier versions of Windows, keeping a shadow copy of your drives contents in a special format, but its not perfect. [note: just looking at that drive in other operating systems will delete any restore data if they dont understand the special format Shadow Copy uses]
If a person is experienced with Registry editing, in this case IMHO theres nothing at all wrong with using Regedit to export (save) just the Post Platform keys with sub-keys they plan on deleting. But if someones unsure about Registry editing, or just wants an extra measure of safety, back up the whole thing first using whatever favorite tools - just make sure restoring your backup works, or youve wasted your time.
Thanks,
mike

CS4 Installation problems - live messenger

Hello,
I am trying to install CS4 Web Premium Student Edition on a Windows 7 machine.
The installation keeps continually failing because the installer reports that Windows Live Messenger is running and I need to close it before I can continue.Despite closing this application using Windows Task Manager am still receiving this alert and hence can't get any further and so have to abort the installation.
Any help to resolve this would be seriously appreciated!

I'm having similar problems. Clean install of CS4 Design Premium on a new Windows 7, 64-bit computer with plenty of space. Setup runs, takes my product key, then after a while reports that some products will not install and list virtually the entire suite. Using CS4 clean up script and trying again results in the same problem. Numerous phone calls have demonstrated the futility of hoping for technical support from the call center (India?).
Don't know what to do next. Advice appreciated.

Cs4 installation stopped

So I've been trying to install cs4 design premium all day, and it stopped at 96% for like 8 hours straight. I needed to do some homework so I had to stop the installation, now I cant finish the installation at all, any suggestions to finish? Also I was on disc 2

sorry if this is a double post but you may want to run the installation from your desktop.
It takes a while to copy the DVDs to your desktop but it worked for me.
See this link:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403963
Also, you may want to run the clean script before you start.
See this link:
http://www.adobe.com/support/contact/cs4clean.html
Steve

Repair CS4 installation?

Hi
Question: how do I repair my CS4 installation?
A few weeks ago I bought CS4 student edition, got the activation/serial code and installed it, and it worked fine.
Yesterday Win XP died and I had to reinstall XP with no opportunity to uninstall anything else first (just a Windows replacement, I didn't wipe C drive). Now Windows is replaced I can't open any part of CS4, although the program files are still on the drive. As the desktop icon had been wiped I tried opening the program via the application/exe file in the program directory, this brings up a 147:20 error.
I tried uninstalling via Windows "Add or remove programs". This brought up CS4 uninstall, which then told me I needed to deactivate the serial number before I uninstalled. But I can't do this because I can't get any of the programs open.
I found an Adobe clean-up script online, but that requires you uninstall the program first ... which I can't do because I can't get any of the programs open.
I tried reinstalling CS4 over the existing installation, in the hope of getting a "repair" option, but got 147:20 again.
I seem to be caught in a mad "Catch-22": the program won't open, so I need to uninstall/reinstall, but I can't uninstall/reinstall because I need to open the program first!
Can anyone help, please. I'm in UK.
Many thanks -
Serena

Please contact Adobe Technical Support directly for assistance with this particular problem.
- Dov

Photoshop CS4 installation path problem

i having installation problem after i restore my pc, where i have install it normally before window restore. after install it doesnt work at all.
It set the installation path to common files folder, i have try uninstall all and reinstall it but still cannot modify the installation path.
Please tell me how to fix it?

By Fresh install i mean that Uninstall the existing Photoshop CS4 application through Windows Add/Remove Programs and install again through the Photoshop CS4 installer.Do inform if this works for you.

Issues With CS4 Installation on Win 8?

I purchased CS4 (Web Premium) on disc several years ago, and it has been working fine on my Win XP computer ever since. The Adobe software has all the current updates, though I am using the CS4 version of Acrobat Pro (9.xx) rather than a more recent (free) version of Reader.,
Unfortunately, my computer's hard drive has fried, and I just purchased a new Windows 8 machine, which will arrive shortly. I am trying to determine:
1. Are there any general issues with CS4 installation on Win 8 that I should know about in advance?
2. Are there specific procedures (de-activation?) that I need to follow BEFORE attempting the installation on the new computer?
3. Other than specific user issues, are there problems with CS4 versus Windows 8 that I would not encounter with Windows 7.
I enhance photos and create web sites for a living, so the CS4 installation is mission-critical. I am hoping I did not make a mistake in ordering a Win 8 machine...
Thanks for any and all insights.

OK, fair enough. Maybe someone who has actually experienced this situation (CS4 --> Win 8 machine) might see this and offer some tips to avoid hassles. But I will try the install as soon as I get the new machine and post any ensuing issues/problems here.
As for de-activation of the previous installation on the XP machine, that is now impossible, as the hard-drive is fried. Unless there is a way to de-activate an installation some other way (without actually opening the programs). That said, I AM able to access files on the fried harddrive, so if there is a specific file that controls de-activation, I could access it on the old machine. However, I may not be able to actually RUN said file on that machine, but can copy it to a stick and move it elsewhere. So, any thoughts on deactivation of an installation on a deceased computer?

CS4 installation problems...novice

Hi, all. I just purchased a student edition of Photoshop CS4 to begin using for a Photoshop class. As luck would have it I'm unable to install it after downloading the installer with the following error message: Installation failed. One or more required components of Adobe Photoshop CS4 failed to install correctly.
After installing the Support Advisor, it came up with the following message: Issue no: 18312. Unable to copy a file onto the machine when installing the Adobe Creative Suite 4 product. After accessing the provided Knowledge Base link, I followed their directions by uninstalling Photoshop and running some sort of cleanup utility which didn't seem to do anything. I've repeated this about four or five times.
If anyone can offer some advice I'd greatly appreciate it. I'm pretty much at a loss as to how to solve this. Also I'm on Mac OSX 10.5.8, if that helps.
Thanks in advance!

I'm having similar problems. Clean install of CS4 Design Premium on a new Windows 7, 64-bit computer with plenty of space. Setup runs, takes my product key, then after a while reports that some products will not install and list virtually the entire suite. Using CS4 clean up script and trying again results in the same problem. Numerous phone calls have demonstrated the futility of hoping for technical support from the call center (India?).
Don't know what to do next. Advice appreciated.

CS4 Installation Failed

I was trying to install Creative Suite Standard (CS4) onto a PowerPC G5 Mac and there was a power cut in the middle of the installation.
I have since unsuccessfully tried to install the software again on numerous occasions getting the following errors.
I have tried all of the following steps:
1. Running the clean script utility (which does find an installation each time to remove)
2. Installing in safe-mode
3. Installing on a new user account
4. Force quitting all unnecessary processes using the Activity Monitor
Interestingly each time I try to reinstall after the error I don't get prompted for a serial number so it makes me think that there are some installation files floating around even though the clean script has been run.
I know I can reinstall the system software (OSX 10.4.11) and see if that works but don't want to go down that path if there is something else I can do to solve the problem.
If anyone has got any thoughts or if there is a method to manually remove all the previous install files I would greatly appreciate any information.
Regards, Lloyd

Day 8 - OK I have finally fixed the problem. I got fed up and purchased the full Adobe Premiere Pro CS4 product and it installed and worked 1st time!!!
I must admit im very annoyed that the Trial version failed but the full product works. The 2 x Premiere Pro CS4 installation CDs went through the installation process without a hitch and I did not get any installation error messages at all.
So my no 1 question is why does the online Adobe Premiere CS4 Trial version fail to install but the full product can ?
For what its worth, here are my final observations from this whole saga:
1) The first thing I noticed on the Full Product CD Installation is it defaulted to and installed the "en_International" version and not the "en_US" language version. For some reason the online trial version defaulted to "en_US" language and I used this option during the trial installations. Maybe this language option upsets the installation process on my UK PC.
Now I have it working im not going to risk re-installing it all again. But if your a UK user and you encounter problems during the trial installation process then try selecting the "en_International" language option. You never know.
2) Another obvious observation is the trial version has numerous features removed and hacked out of it So did the Adobe engineer get carried away with the hacking process and also remove some important installation code and procedures.
After several days of trying to get the trial version to work there is obviously a problem with the trial installation process and it needs looking at. I must of installed and reinstalled it 15+ times and during this time it upset my Dreamweaver CS4 app so forcing me to re-install this application as well.
Please Adobe just give the online users the option of 2 x CD ISO Images to download and burn onto a CD as this could save other users the same frustrating time I have had and maybe give you more revenue.

SOLVED: Blank Installer Alert dialog - CS4 Installer vs Safari 4

According to the Adobe KB, the blank installer alert dialog is a result of having Safari 4 installed. (Seriously?!)
They were of the opinion that it meant you didn't meet minimum system requirements, but that's not the only way to get it. You can also get it for something as piddling as have Safari or Firefox running when you launch the Installer. (OMG! He's running a browser! Stop everything!!!1!)
As such, here's a way to locate the actual error message that should be in the Installer window.
The Fix
The fix assumes you have already run the CS4 installer and staring at a blank Installer Alert right now. If you're not, do so first.
Then do the following...
Launch Console, located in the Utilities folder inside the Applications folder.
Click the Logs button in the upper left of the window.
In the list of logs on the left, navigate to:/Library/Logs/Adobe/Installers
Locate the current install. It will end in today's date.log.gz. For example:Adobe Creative Suite 4 Design Premium 4.0 07-24-2009.log.gz
Click the log and scroll to the very end, where you will see an ERROR, followed by the reason.
For example:
[ 0] Fri Jul 24 11:24:37 2009 ERROR
Installation cannot continue until the following applications are closed:
- Firefox
Please exit these applications and then click Retry to proceed.
Now you can Force Quit the Installer (option-click on the icon in the Dock to see this menu item), rectify the situation, and try, try again...
Hope this helps others.
PS to any Adobe personell who might drop by: You cannot kill the Installer & Updater soon enough. Give us Apple Install packages like Jobs intended!
I just wasted 5 or 6 hours of my company's time and 12gb of your bandwidth installing a bunch of copies of CS3 because of the wretched Installer/Updater. If I'd had Apple Install packages, I could have downloaded it once and fired the updates to all machines and been done in 20 minutes.

Harbs just pointed me to an excellent blog post that gives me hope there will eventually be light at the end of the Installer tunnel in CS5, btw. Others might take heart from it too. I'm including a quick quote from the start of it to whet your appetite. It definitely deserves wider distribution!
Adobe Updater Approach
Adobe's updater technology through CS4 is known as the Adobe Update
Manager (AUM.) AUM has a long history of various problems. Our user
community has been vocal about the number and types of problems
experienced through AUM. In the next instance of the Creative Suite, we
intend to provide a different update experience that should address a
number of the most egregious problems discussed thus far. In particular:
Failure of an update to successfully apply to a user's system
Failure to adequately roll back a partial or failed update, thus leaving the user's system in an unusable state
The update process interferes with users trying to get their own work done
When we started out the design for the new Adobe Updater we set a few simple goals:
Make the Adobe Updater install the updates successfully and if the
updater fails, ensure whatever was installed as part of updater is
rolled back and the machine is back to its orginal state.
Make the Adobe Updater non-intrusive. The Adobe Updater should not
interfere with the user's tasks by poping dialogs in middle of your
extremely critical workflows. It will not be an in your face
application.
Make sure the Adobe Updater when running does not hog your CPU cycles.
Using the Adobe Updater should be a pleasant experience.
Checking for updates is silent and the notification for available updates is clean and unobtrusive.
Provide ways for system administrators to turn-off updates completly.
Secondarily, we also want to enable easier management of updates by
system administrators.

CS4 Installation Recommendations requested

I've searched the forum, but am still confused.
I'm running CS3 Web Premium on Vista 32. There are aspects of some programs, especially FW, that don't play well with Vista, apparently.
I have the opportunity to install a new (not upgrade) copy of CS4 Design Premium with a new licence and am hoping for a clean install.
I welcome any advice you wish to share.
These questions occurred to me.
Should I uninstall CS3 first?
If yes, I gather I should 'deactivate' the install first.
Should I then run the CS3 Clean Script?
At the risk of asking too many questions in one post:
Will those DW CS3 extensions I've been using work with DW CS4?
Will the uninstall delete them? Should I save that folder somewhere else on the disc first to copy back later?
Thanks.

Sorry for the delay in getting back to you but have had company for last
couple of days.
*Further suggestions if you are still having problems with your CS4 install.
1. Download and install the Adobe Support Advisor from
http://kb2.adobe.com/cps/406/kb406692.html
a. Read the error messages it produces and see if this gives you any further
insight. Send me a copy if you like and at least, if it is similar to
problems I have had, I can possibly save you some time not making the same
errors I made.
2. Download and follow the instructions to remove selective color profiles
from
http://kb2.adobe.com/cps/408/kb408436.html
AND
http://kb2.adobe.com/cps/408/kb408716.html
3. Consider installing your files from the desktop rather than from the
dvds. This saved me a lot of time because I was dealing with 4 dvds of
files. Site is http://kb2.adobe.com/cps/403/kb403963.html
4.I found this site to be an excellent "starting point" in researching other
problems with CS4 installs:
http://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=cs4%20suite%20install%20probl ems&cat=support
Hopefully, this will be of more help to you.
--gary

CS4 Installation misfortunes

My utilities folder, including such stuff as Keychain Access, System Profiler, Bluetooth, Netinfo Manager etc. was wiped out by Adobe's utility folder which is also called "utilities." Bad bad bad. I always back up everything in case a new installation goes bad so I was able to recover everything. I'm curious as to which other installation problems people have run into.
Thanks.

I'm running 10.4.11
As I said before I backed up my entire system as I usually do before installing anything at all so I was able to retrieve the missing utilities.
Right after finishing my upgrade from the first CS I tried pressing on the "more info" button on the "about this mac" pulldown but it was greyed out. I also tried launching keychain and that didn't work either. I clicked on the dock icon & pressed "show in finder" but there was no response. I then went directly to the "Utilities" folder and found nothing but the adobe utilities. I didn't touch or move anything after installing CS4 so I'm puzzled as to why my adobe utilities folder was installed as "utilities."
I'll hazard a guess. When I bought CS (the very 1st version) I had moved my CS applications into a CS folder I had created, instead of leaving them in the root applications folder where they had originally been installed.
Furthermore prior to my purchase and installation of CS4 I had been running Photoshop CS3 trial and the application and components were also moved into a CS3 folder which I had created. I did have the sense to use the CS3 uninstaller before my installation of CS4. Perhaps my moving CS1 and the trial CS3 into different folders messed with the CS4 installation, creating path problems etc. Well I certainly won''t be moving around any Adobe applications any more.
Thanks for your feedback.

Adobe Flash CS4 installation error

Hello,
I just downloaded trial version of Adobe Flash CS4 (Englisth|Windows) but after unpacking the archive and starting setup.exe I am getting error msg (see att). Are there any error logs with more information??
Text is in czech language so here's translation:
-----------First window-----------
Adobe Flash CS4 - Installation Error
Installation Error
An error occured while installing. Ask for help at Adobe support.
-----------Second windows-----------
Installer of Adobe Flash CS4 application: inicialization
Checking system profile.
Is md5 hash available for integrity check of installation package?
System info:
Intel C2D 2,2Ghz
3GB RAM
about 160GB free HDD space
Windows Vista Ult. 64b
Thanks for any help!

There is no fix. Flash Pro is not compatible with Win 8 even in CS6. There are dependencies with Flash Player components and the way it's handled in Win 8 prevents it from working liek the app expects.
Mylenium

Premiere Pro CS4 Installation Failed - Again!

Hi all
We are currently using an old version of Adobe Premiere which I would like to upgrade to the latest version. I want to show everyone in the company how good the latest version is and get them to pay for an upgrade/full version.
I then noticed a free trial download for Adobe Premiere Pro CS4 and thought great idea. Well done Adobe I can now show everyone how good the latest CS4 version is.
5 days later I still can not get the damn thing to install and work!! :-(
In a desperate move I even tried it on a new Windows XP Pro SP3 - 3Gb RAM - Quad Core - 1Tb HD etc.. and when I try and install the Premiere windows 1.3Gb trial installation it eventually says at the end of the installation process (which takes for ever) "Installation Failed - One or more required components of Adobe Premiere Pro CS4 failed to install correctly." and it shows the following error log:
Adobe Dynamiclink Support
Error:
Error 2.
Adobe Media Encoder CS4
Error:
Error 2.
Adobe Media Encoder CS4 Additional Exporter
Error:
Error 2.
Adobe Media Encoder CS4 Dolby
Error:
Error 2.
Adobe Premiere Pro CS4
Error:
Error 2.
Adobe Premiere Pro CS4 LangPack (en_US)
Error:
Over the last 5 days I have looked through this forum site and tried every recommendation it suggests to fix the problem including:
1) Uninstalling / Re-installing serveral times the Adobe Premiere Pro CS4 which eventually comes up with the above error.
2) Turned off all Anti-Virus applications and disabled all running windows applications.
3) I have also tried the WinCS4Cleanupscript process
4) Manually deleted and removed the premiere folders
5) I even rang up adobes technical support line and they said use the forums to solve the problem. Cushy job they have...
None of the above fix the problem...
So here I am. Has anyone got any ideas how to make it run up in trial mode ?
Your help and advice would be greatly appreciated as I suspect im not the only one having this problem.

Day 8 - OK I have finally fixed the problem. I got fed up and purchased the full Adobe Premiere Pro CS4 product and it installed and worked 1st time!!!
I must admit im very annoyed that the Trial version failed but the full product works. The 2 x Premiere Pro CS4 installation CDs went through the installation process without a hitch and I did not get any installation error messages at all.
So my no 1 question is why does the online Adobe Premiere CS4 Trial version fail to install but the full product can ?
For what its worth, here are my final observations from this whole saga:
1) The first thing I noticed on the Full Product CD Installation is it defaulted to and installed the "en_International" version and not the "en_US" language version. For some reason the online trial version defaulted to "en_US" language and I used this option during the trial installations. Maybe this language option upsets the installation process on my UK PC.
Now I have it working im not going to risk re-installing it all again. But if your a UK user and you encounter problems during the trial installation process then try selecting the "en_International" language option. You never know.
2) Another obvious observation is the trial version has numerous features removed and hacked out of it So did the Adobe engineer get carried away with the hacking process and also remove some important installation code and procedures.
After several days of trying to get the trial version to work there is obviously a problem with the trial installation process and it needs looking at. I must of installed and reinstalled it 15+ times and during this time it upset my Dreamweaver CS4 app so forcing me to re-install this application as well.
Please Adobe just give the online users the option of 2 x CD ISO Images to download and burn onto a CD as this could save other users the same frustrating time I have had and maybe give you more revenue.

"Application Not Found" CS4 installation error

Problem: "Application Not Found" CS4 installation error
Some Adobe Creative Suite CS4 Production Premium distribution disks issue an "Application not found" error while loading Disk 2 due to an error in the Autorun.inf file.
Does your Autorun.inf for Disk 2, 3, or 4 contain
[autorun]
open=Autoplay.exe -auto
icon=\csppdvd.ico
Autorun.inf should instead only say
[autorun]
icon=\csppdvd.ico
There should not be the line
open=Autoplay.exe auto
Only Disk 1 should have this line.
On Disk 1, Adobe has a file called Autoplay.exe which starts the installation.
"open=Autoplay.exe auto" runs the Autoplay application.
Autoplay.exe is not on Disk 2, 3, or 4 so having the open line generates the error.
Since you cannot edit the DVD, the trick is to turn off autorun so Windows doesn't run Autorun.inf upon loading Disk 2. Look at the Wikipedia description of "Autorun" for details. Wikipedia describes how to disable Autorun using
Start -> Run -> gpedit.msc
You will need to do this for XP. Vista has a Control Panel which allows you to "Take no action" for "Software and games". If this does not work, use gpedit.msc instead. You will know Autorun is off if upon inserting Disk 1, no installation window appears.
Wikipedia notes that "AutoPlay is the name of a different feature in Microsoft Windows" not to be confused with Autorun starting the Autorun.inf file.
Now that Autorun is off, manually double click Autoplay.exe on Disk 1 to start the installation. Disk 2 should now load properly.
By the way, it appears you cannot teach an old dog new tricks. Some Adobe Creative Suite CS3 Production Premium distribution disks had the same problem. Obviously, Adobe did not learn from their past mistake.
You may want to call Adobe to obtain replacement disks which don't have this error.
(800) 642-3623 Adobe Technical Support
(800) 833-6687 Adobe Customer Support

Petrula,
Can you look at the DVDs and send me the numbers you find on the inner edge? Also, any numbers on the outer DVD sleeves. This can help us to identify which sets of media are affected and possibly resolve it, or at least more specifically target solution information.
Thank you!

Cleaning up before CS4 installation

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