Clear carriage jam?

Hi, getting a clear carriage jam on HP Envy100 eAll-in-One only when I email the HP provided email address. Have no problem printing from iPad or iPhone or from ms card or regular copy. Is this a software issue with HP?

Hello yoganurse,
Welcome to the HP Support Forums! I see you are getting a 'Carriage jam' error on your HP Photosmart, the carriage is moving freely however it stil has the error message. To better assist you can you please let me know the following:
1. What is the Exact model of Photosmart you are using?
2. Have you tried removing and reseating the cartridges and unplugging the printer to reset the machine?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

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    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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    Remember ↓↓↓
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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