Clear cartridge error message, Photosmart c410a

All troubling shooting steps have been taken but can't get the error message to clear. Printer won't print with it.

Hello GMaga,
I noticed the issue you are having with your Photosmart C410a model showing a cartridge error. I would like you to review all of the steps in the troubleshooting guide below to make sure you have attempted them all. Usually the guide will help clear the error.
'Incompatible Cartridge' or 'Ink Cartridge Problem' Message Displays on the Control Panel
If the issue persists, you will notice the instructions will state to replace the printhead. If that happens, call HP's Technical Support to see about your replacement options. If the warranty has expired you can also try Soaking the Printhead by Bob_Headrick. Please read the instructions very carefully if you wish to do this step.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Regards,
R a i n b o w 7000I work on behalf of HP
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Hi
If the cartridge isn't empty and you've tried the usual troubleshooting (which includes cleaning the contacts on the cartridge and in the printer) then it's probably best to contact Phone Support for a possible replacement.
You can check if the cartridge is still within warranty by checking the warranty ends date here
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Thank you for visiting the HP Support Forums. Since this is a duplicate post I'm going to lock this one, please check your other post here for replies:
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Thanks!
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Hi there Crouch11,
Welcome to the Forums
I noticed the issue you are having with your Photosmart C5280 now showing you an ink cartridge error. I suggest following the guide below to see if this can be resolved for you.
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Welcome to the HP Forums!
I noticed that you are getting the message to use the start up cartridges after getting a new print head kit. Please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
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Hello eigga76,
Welcome to the forums!
I am sorry to hear about the message you are now seeing on your Photosmart C4435 showing the ink cartridges are incompatible. I do understand you have tried tips you have seen on the forums however, I am unsure of which steps you have tried. I would like to post you the link to the troubleshooting guide I recommend for this issue.
Please follow any steps you have not yet tried: 'Cartridge Problem', 'Incompatible Cartridge', or 'Cartridge Missing or Damaged' Message Appears on ...
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Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Clear cartridge error message, Photosmart c410a

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