Cleared/Open Item Symbol not Green for Cleared Items

F.13 process for clearing GR/IR matched items runs to tag documents as cleared. For some reason the Cleared/Open Item Indicator is still showing the status as "Red" for the items which are actually cleared, means the items are shown as "Open" while should be cleared and shown as "closed", this indicator should be "Green".
Any idea in what instance it can happen?

When I run the FBL3n, and pull the report for Open Items, I see these items as open while matching entry has been done manually through MR11 to clear the items. The balance shows up as zero. But for some reason the clearing document field alongwith the clearing date field is not being displayed when I display the line item. It looks like the clearing document is not being created at all. Let me know if you have some idea on that. It is GR/IR account so the account is managed as open item.

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