Clearing Old Emails and Contacts

I have an old Bold 9870 and now use a Z10. I need to clear all the emails and contacts from the Bold so I can load a new Sim and let someone else use the phone. I cannot see how to clear all the emails from the server or how to prevent the new user reading all my emails and coantacts.
Does anyone know how to do this?
Many thanks Steve

You'll need to do a security wipe on the phone. 
On your homescreen, follow Options>Security>Security Wipe OR Options>Device>Security>Security Wipe, depending on which OS your phone is running. Once on the Security Wipe page, follow the instructions to clear the phone of all personal data.
Let us know if that helps you.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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