Clearing the eprint queue after error

We sent two print jobs to eprint and got an email error message that the printer was not connected. We discovered the IP address was missing and traced that to the cable being disconnected accidentally. That is all cleared now and in the process of troubleshooting we updated firmware, etc and restarted/reset computer, printer and router.
We now have an IP address and test print pages worked fine. However, we have not seen the two jobs in the eprint queue come through. We tried sending another one and got an email with the error message that eprint is busy printing other jobs.
Do we need to clear the queue or do something else?

Alright. Let's try this next. Before doing these steps, make sure you have all of the "Pending" jobs cleared out of the print queue.
First, disconnect the power cord from the back of your router.
Next disconnect the power cord from either the back of the printer or the wall, without powering it off first.
Wait about 30 seconds and reconnect the power cord to your router.
Wait about another 30 seconds and plug the printer back in. It should boot back up automatically, but if it doesn't go ahead and press the power button.
Once everything is back up and running, try to send another ePrint.
If this doesn't work for you, reply back in this thread with model of printer you have so that I can give you the next set of steps.
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