Clearing the print queue
While printing, the paper supply ran out but when I reloaded, it tells me the printer is out of paper. I've turned off the printer, tried to delete the current job but am still unable to print.
Thank you.
Hi - Have you rebooted the computer yet? I'd try that first. That should clear the print queue in case the previous document is still stuck int he print queue. If that doesn't take care of it, does the printer attempt to pickup paper or do you get any response from the printer when you send a file to print?
Hope that helps.
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Similar Messages
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How can I clear the print queue?
How can I clear the print queue on an iPad 2?
Double-click the Home button to bring up the "recent Apps" tray. Find the Print Center icon in the tray and touch it to switch to it. You can cancel print jobs from there.
-
Unable to clear the printer queue
I have the HP Photosmart All-in-One Printer C308g and tried printing a document last night. There was response. So I tried to clear the doc and it said "deleting" -- that was 11:32 p.m. (EST) last night. As of this very minute (11 am EST), the doc still shows as "deleting". I have tried numerous time to cancel the doc. I even turned the printer off, unplug it and still nothing. I closed everything down on my laptop and then rebooted it and tried to print again but the original job was still in the queue. Please if anyone has an answer to my dilema, I'd really appreciate your help.
This question was solved.
View Solution.Hi,
A quick way to open the Control Panel is to hold down the Windows key and press R - into the Run Box type control and hit enter.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience -
How do I clear the printer queue?
I am printing to an HP C4280 all in one printer. I can't see any way to clear print jobs that I don't want to print.
Not Firefox related....
-
Hp C310 e all in one. Print that is stuck in the print queue, cancel does not remove
hp C310 e all in one. I have a print that is stuck in the print queue, cancel does not remove says deleting. I have tried shutting down printer, closing word doc, multiple canel all prints. Any Ideas
Hello mackice,
Try these steps below to clear the print queue. The steps are listed for Vista and Windows 7 and would be slightly different for XP. If you are using a Mac then the steps below would not work. Please advise what OS you are using.
Option 1)
1. Click on start orb
2. Type in search window: "services.msc" (without the quotes)
3. click ok
4. Scroll down to Printer spooler service and click on it in the right side window.
5. On the left side click stop the service and wait forthe process to stop
(Do not close the window yet. You will have to restart it here later.)
6. next delete the print job in the printer queue
7. then restart the spooler service
8. Resubmit your new print job.
Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)
It is located in:
C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below:
00002.SHD
00002.SPL
Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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Epson Stylus Photo 1290 - how do I remove items from the print queue?
Description of problem with "Epson Stylus Photo 1290" Application:
After selecting Show Completed Jobs from the main menu (Jobs > Hide/Show Completed Jobs) I am presented with a status list of print jobs (a.k.a. "print queue") that are either marked as "Completed", "Cancelled", "On Hold", "Printing" etc. Each and every time I print an item it is added to this list.
I simply want to clear this list.
However, the application's "Delete" button appears to only transform a "Printing" job to a "Cancelled" job, for example.
So how on earth do I clear the old (and, to me, useless) jobs listed in this print queue?
I know this isn't apple software but seeking help on the EPSON sites (and the rest of the net) has led me nowhere.
Many many thanks in advance if anyone can suggest anything!
My set-up:
Hardware:
Model Identifier: MacBookPro5,1
Boot ROM Version: MBP51.007E.B05
SMC Version (system): 1.33f8
Running: OS X 10.5.8
Problem App: EPSON Stylus Photo 1290.app, version 6.0.3
Queue name: EPSONStylus_Photo1290
Host name: localhost
Driver version: 3.09 (confirmed as latest)
URL: usb://EPSON/Stylus%20Photo%201290?serial=WORLL0112061542320
Have print log files been cleared: Yes (using MacPilot)
Have print preferences been trashed/reset: Yes (all that I could find)
When did this problem start: not sure, I first noticed it several months after first using it on my MBP 10.5.xHmmmm. Doesn't look like I can edit my post. Okay.......
Contrary to what I've said above, this IS an Apple issue as the problem lies in the Print Queue, which is part of the OS.
The "fix" is to go System Preferences > Print & Fax and then delete the 1290 from the list of printers.
When the 1290 printer is re-added its print queue is now empty AND the Delete button does as it is supposed to do - it deletes items from the queue list.
Hooray! -
Clearing the eprint queue after error
We sent two print jobs to eprint and got an email error message that the printer was not connected. We discovered the IP address was missing and traced that to the cable being disconnected accidentally. That is all cleared now and in the process of troubleshooting we updated firmware, etc and restarted/reset computer, printer and router.
We now have an IP address and test print pages worked fine. However, we have not seen the two jobs in the eprint queue come through. We tried sending another one and got an email with the error message that eprint is busy printing other jobs.
Do we need to clear the queue or do something else?Alright. Let's try this next. Before doing these steps, make sure you have all of the "Pending" jobs cleared out of the print queue.
First, disconnect the power cord from the back of your router.
Next disconnect the power cord from either the back of the printer or the wall, without powering it off first.
Wait about 30 seconds and reconnect the power cord to your router.
Wait about another 30 seconds and plug the printer back in. It should boot back up automatically, but if it doesn't go ahead and press the power button.
Once everything is back up and running, try to send another ePrint.
If this doesn't work for you, reply back in this thread with model of printer you have so that I can give you the next set of steps.
-------------How do I give Kudos? | How do I mark a post as Solved? -------------------------------------------------------- -
Where is the printer queue stored - and how to delete all queue jobs?
I ran into a problem after I installed the Roll paper feeder on my Epson R1800. All of a sudden files will not print anymore.
One thing that may cause a problem is that there are two previous files (pdf I think) that someone else tried to print yesterday looking for a different printer on regular Letter size paper that are still in the queue because they did not print successfully. Everytime I tell Photoshop to print my photo on the Roll paper, those two old jobs pop back up on the printer queue gui and the system stops saying "wrong paper type for this job". Then I delete those two old jobs so there is only the Roll paper one left but it just sits there and wont print. When I launch the utility to check is all is kosher, sometimes it will give me the ink cartridge levels without a problem but sometimes it claims a communication error. I have re-checked the connection and everything and all is OK. When I launch the printer utility and tell it to print a Nozzle Check test, it prints it without a problem so there really is no prob with the communication.
When I restart the computer and the printer and try again, the two old jobs that I deleted in the previous step always reappear. So I wonder if, those two pdf jobs are kinda screwing with the system and should be deleted. But as i said, everytime I delete them, they look like they disappear from the list but my photo job just sits there on the queue without printing. The jobs are not stopped and there is no Hold on this one. If I quit and re-launch the print job, the old ones re-appear in the queue. So they must be stored someplace and are not deleting correctly. Does anyone know where this cue file is stored and what it is called? I have looked in Application Support and in Preferences but I can't see anything that looks like it.
I have downloaded the drivers from Epson for this printer again but that doesn't do anything either. I am using 10.4.11 on an 24 inch iMac intel 2.4Ghz. I only use the stock Apple utilities, no funky third party addon except for the Epson drivers. The printer utilities are:
Epson Printer Utility v3.01
Stylus R1800 utility v4.7(161.10)
Thank you for any help.
BoHooray, we found the problem! BOO, we already found the problem elsewhere!
Sooo, it seems we have some kind of Permission problem, have you Repaired Permissions ad rebooted?
At this point I think you should get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
After installing, reboot holding down CMD+s, then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 5 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 5 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files!
Disconnect the USB cable from any UPS so the system doesn't shut down in the middle of the process.
Or we could maybe go back to that window, click on Printers, remove it? (Thinking perhaps the jobs will go away with the printer!?)
Or would you like to delve into the hidden folders/files to try to handle this? -
My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue. How can I stop printing the document?
Soution: Delete the printer and add the same printer back in, therefore creating a new print queue.
-
I’m trying to follow HP’s instructions to add a driver for HP Color Laserjet CP 1215 which is connected to my Time Capsule. However, in System Preferences I can’t “add” the printer to the print queue because I don’t have a driver and you have to select a driver before the add button becomes active. Therefore, the Mountain Lion software update doesn’t add driver software for the CP 1215 driver because I was unable to add the printer to the print queue.
This printer doesn't seem to be supported in ML:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01664444&lc=en&cc=us&dlc=en &product=412187#N2043
You could try the 1515 driver or use the Generic PostScript Printer PPD when adding the printer.
Hope this helps. -
I have a MacBook with the following configuration:
Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 1 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version: 1.17f0
I have a LaserJet P1005 Printer
I can print the configuration page through the printer queue utility but when I try to print any other way even with txt editor the queue stops
when I check through console i get at the PrintJobMgr.crash.log the following:
===== Friday, 27 January 2012 01:12:02 Europe/London =====
Host Name: MacBook
Date/Time: 2012-01-27 01:12:06.279 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: PrintJobMgr
Path: /System/Library/Printers/Libraries/PrintJobMgr/Contents/
MacOS/PrintJobMgr
Parent: cupsd [305]
Version: ??? (???)
PID: 442
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0000029c
Thread 0 Crashed:
0 ...oftware2000.print.hp1006.pm 0x00378f89 operator delete(void*)
+ 43019
1 ...oftware2000.print.hp1006.pm 0x0031690d PMPluginFactory + 6441
2 ....printingmanager.jobmanager 0x00005a14 0x1000 + 18964
3 ....printingmanager.jobmanager 0x00006293 0x1000 + 21139
4 ....printingmanager.jobmanager 0x00007d0d 0x1000 + 27917
5 ....printingmanager.jobmanager 0x00003d05 0x1000 + 11525
6 ....printingmanager.jobmanager 0x0000258e 0x1000 + 5518
7 ....printingmanager.jobmanager 0x000024b5 0x1000 + 5301
Thread 1:
0 libSystem.B.dylib 0x900bbf6c sigwait + 12
1 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 2:
0 libSystem.B.dylib 0x901101cf
semaphore_timedwait_trap + 7
1 ...oftware2000.print.hp1006.pm 0x00318d4e PMPluginFactory + 15722
2 ...ple.CoreServices.CarbonCore 0x90cb8ce0 PrivateMPEntryPoint + 51
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x003162ea ecx: 0x00000036 edx: 0x00000000
edi: 0x0042e5f0 esi: 0x000001fc ebp: 0xbfff79e8 esp: 0xbfff79e8
ss: 0x0000001f efl: 0x00010206 eip: 0x00378f89 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
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CarbonSound.framework/Versions/A/CarbonSound
0x92dee000 - 0x92df3fff com.apple.CommonPanels 1.2.3 (73) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CommonPanels.framework/Versions/A/CommonPanels
0x92df8000 - 0x930edfff com.apple.HIToolbox 1.4.10 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HIToolbox.framework/Versions/A/HIToolbox
Any Ideas?
Thanks,
George GovotsisI have the same printer, P1005, and hae been using it with Tiger (PPC), Leopard (PPC and intel), snow Leopard and Lion. What I do know is that it DOES HAVE print bugs in Tiger and, perhaps, Leopard, I had to ALWAYS manually delete print jobs after EVERY print as system did not clean memory. I reported this to Apple, but it seems to be a printer driver issue, unsolved by HP. It was solved in subsequent systems. So, my suggestion is to upgrade to Snow Leopard at least, as you have a core 2 duo 2006 MB, or directly to Lion as most recent, and best fit with printer drivers. You must put at least 2 GB of memory for SL and Lion, best is 4 GB (your model may support 3 GB only if the first core 2 duo series).
Until then, clean printing system by clicking minus button in sys prefs/print.
download last HP printer driver for Tiger,check with their site
install driver or reinstall, even if installed
put printer back again
If it continues to behave as described, then you must delete every print job after completion or upgrade to at least SL. Many say SL is best for that generation, me included. But you must not share this opinion, of course. -
Problem with local users printing to the printer queue
We have just upgraded our servers to 2.8GHz Quad-core Intel Xeon which is running OS X 10.5.6
I have set up the printer queue to the network printers, through LPD.
Open directory users are able to print to the network printers without any problem however when a user local user to a machine (all 10.5.6 but different models) are not able to print.
The printer pauses and does not print.
Any solutions?Hi there,
I am not quite sure of your setup based on your posting so apologies if my reply is not appropriate.
Are you saying that when the Mac attempts to print directly to the network printer (rather than via a queue created by selecting an Open Directory printer) the printer queue pauses?
If yes, then I would ensure that the LPD protocol was selected and the correct queue name was entered - as this can often cause the spooler to pause.
PaHu -
rying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.
Does anyone know how to fix this?What EXACT version of Photoshop CS4 are you running? You should be on Photoshop CS4 v 11.0.2.
Also run Apple's software update to see whether it offers you the latest Epson update:
Printer Driver v9.33
Epson Stylus Pro 3880, Drivers & Downloads - Technical Support - Epson America, Inc.
MOST IMPORTANTLY: have Photoshop re-create its own Preferences:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by manually deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here:
How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files. -
Bizarre solution for OfficeJet Pro K5300 problem when Word docs hang in the print queue spooling
A bizarre solution to a spooling problem.
Problem:
Word documents sent to an HP Officejet Pro K5300 Series printer hang in the print queue, saying “spooling”. They do not print, and cannot even be cancelled.
Solution (Bizarre Solution).
The solution that worked for me was to rename the printer by removing the first space after “HP” in the printer’s name. When I did this, Word could then print to the printer. If the space is then re-inserted back into the printer-name then Word is still able to print!! I don’t know how, but it worked, and it worked on two separate installations! The full explanation is below with more options for testing that still need to be explored, or preferably explained by HP and or Microsoft.
First here is some background. My computer is an IBM NetVista 2.4GHz, P4. It has a 250GB HDD with lots of room and 2GB of RAM. My operating system is Win XP Pro with Service Pack 3. My anti-Virus in Trend Micro Internet Security 2009, updated regularly, (I turned it off while installing the printer software). I use Office Professional 97, with Office SP2b).
I bought a new HP Officejet Pro K5300 printer.
I installed the printer software, and followed HP’s directions strictly. I used the installation CD that was supplied by HP. My connection to the printer was USB.
The installation proceeded uneventfully and I printed a test page after it finished.
After that I printed a configuration page, then I printed a couple of photographs using Irfan View. The quality was great and I was pleased.
Then I tried to print a 2-page Word document, using Word 97, but nothing happened. No response from the printer, no error messages, just silence. I clicked on the printer icon on the task bar to look at the print queue and saw that my document was listed as “Spooling”, but it was not making any progress. I waited a couple of minutes but still no progress. I tried canceling it but it would not cancel/delete. The job on the queue would not respond to anything. I could not print it and I could not cancel it. The only way I could recover was to shut down Word, which flushed the queue and lost the job.
I tried this a few more times but with no success.
I did a Google search for this problem, and I found a few solutions. I tried them, but none worked. I checked HP’s website and found this problem listed, with some solutions from HP. I tried HP’s solutions, but they did not work either. In fact, when there was a Word document stuck “spooling” in the queue, HP’s diagnostic utility said that it could not even communicate with the printer, and suggested that my USB connection was bad. However, when I flushed the queue by shutting down Word, I could successfully send a Test Page to the printer, and I could print a detailed PDF from Adobe. So Word was the problem, not my USB connection.
After a pondering this problem over the next few days, and keeping in mind the fact that the default HP printer-name was “HP Officejet Pro K5300 Series”, I remembered that many years ago I could not get an Excel VB macro to select a printer, and print to it, if the printer-name had any spaces in it. I had noticed that the HP default printer name had 4 spaces in it, so I wondered what would happen if I renamed the printer by removing the spaces from its name.
So I renamed the printer to “HPOfficejetProK5300Series” (no spaces), and voila! Word could now print to it!
Then I wondered, if it was necessary to remove all of the spaces from the name, or just some of them, to get the printer to work, so I renamed the printer back to it’s default name in 4 stages, at each stage re-inserting one of the original spaces, and testing the printing. At each stage the printer kept successfully printing from Word, until I had re-inserted all four spaces and the printer’s name was back to being identical to the default name that it was installed with, but now it would print from Word on command.
So why was it that Word could not get the printer to print with the printer’s default installed name, but if I removed all of the spaces from the printer’s name, then re-inserted them, the printer would print from Word every time?
So I did another test.
I uninstalled the entire printer software package and installed the updated Full Feature software package, filename “OJProK5X00_Full_8_3.exe”, 159MB download from HP.
After the package was installed, Word could NOT print to the printer, but other programs like Adobe PDF reader, and Irfan View, could print to it. I tried each software package about three times each, with consistent results.
I then renamed the printer, but this time I just removed the first space after the letters “HP”, i.e., I changed the printer’s name from “HP Officejet Pro K5300 Series” to “HPOfficejet Pro K5300 Series”. After I did that Word could then print to it. I then changed the printer’s name back to “HP Officejet Pro K5300 Series” by re-inserting the first space, and Word could still print to it now.
I challenge someone from HP to read this and explain why Word won’t print to this printer until I rename the printer by removing a space, but can still print to it after the space is re-inserted!
Of course, there is another alternative. Perhaps I could have renamed the printer by removing or changing any of the other characters, instead of the spaces. But each test involves completely uninstalling and re-installing the software, and I have better things to do with my time.
This question was solved.
View Solution.What an amazing solution!
I recently purchased an HP Deskjet F4580 and had discovered that when using Word 97, it would print OK when using the Print icon but when trying to print using File->Print->choose page number or current page, Word would crash. Excel, Adobe etc would all print fine. I have spend many hours removing and then reloading the HP software and Office Professional software but this solution fixed the problem in a few minutes. PC is running XP Home SP3.
Just one thing I would add is that my computer has two accounts - one is the Computer Administrator account and the other is a Limited account. When I took out the space between HP and Deskjet so the printer became HPDeskjet F4500 series, I could then print from the Administrator account using either the print icon or File->Print->choose page number or current page. When I switched to the Limited account, I would get the same crash when I tried File->Print->choose page number or current page (OK with icon). The Limited account mode does not allow the printer to be re-named.
I went back to Admin mode, re-classified the Limited account as a Computer Administrator account, logged on to this account and re-named the printer (in this case I took out another space so it became HPDeskjetF4500 series. Then it printed fine using the print icon or using File->Print->choose page number or current page. I then went back to the Computer Administrator account, re-named the printer to HPDeskjet F4500 and re-classified the second account back to Limited account mode. Now printing OK in both Computer Administrator account mode and Limited account mode.
Thanks again! -
How to change the print queue name with Lexmark printer?
Is it at all possible to change the print queue name from Lexmark_3500_4500_Series, to something shorter? I try to link printouts from an old Sun Unix system, thru my iMac to the Lexmark X4580 multifunction printer. However, the Sun/Unix will not accept this long print queue name...
Apologies, I misread. The only way I know of changing the Print Queue Name is by readding the printer.
> System Preferences > Print & Scan > Add
Choose your printer, make sure you change the print queue name to something different (equates to the Printer Name).
When you need to print, simply select the printer you just added.
Once your happy it works, delete the old printer from the list in Print & Scan.
Morgan
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