Click-To-Call AddIn with Citrix are greyed out

Hello,
we use the Cucilync 8.2 and installed the Office Addins. On a local machine installation, we have no problem with the addin. It works fine.
But in the Citrix installation, we have greyed out buttons for dialing. I have no idea where to begin with troubleshooting.
Has anyone a idea for me?
The OS is 64Bit and the Office is 2007 32 Bit. This should be supported i think so.
Thanks for your help!!!
Christian

Hello,
Please check for specific citrix supported enviroment here -
http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html#wp2485669
If this is within the supported environment, then this is most likely a network issue (given the same user account works on windows workstation)
For deskphone control, CUCILync directly takes to callmanager over QBE. Please check "Server Health" for Deskphone status if it states "QBE connected". If it is saying otherwise, please check CTI Manager SDL log of callManager to check for issues. Also CUCILync problem report will have "core.log" file that might give more indication what the issue is.
For softphone control (CSF device), this is a SIP protocol device and a simple wireshark capture with "sip" filter will give out more info on the local machine.
Thanks

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