Click to Call and Presence Options with Sharepoint
Hi everyone,
What options are there for providing click to call (CTC) and presence with Sharepoint? I have the following options (and thoughts) so far.
Deploy CUPC (Not going to happen, we're happily a Lync 2010 house but would provide CTC and unsure about presence for sharepoint)
Deploy CUCILync (Seems overkill, but would provide CTC and presence)
Deploy CUPS and use RCC via Lync (I keep on hearing that RCC was meant to be killed off in Lync 2010 and probably won't exist in future. Would provide CTC, unsure about presence)
Deploy click to call widget (Would be great to avoid another desktop application. Would only provide CTC)
Deploy Quad (Don't expect the Sharepoint guys buying in to that one...)
Use WebDialer API (Sounds like it would provide CTC)
Use existing JTAPI integration (This should be a given... Provides CTC and presence).
We currently have an existing Intranet, which provides click to call abilities/phone presence information using JTAPI. A team is completing a Sharepoint proof of concept and the question has come up how they can complete click-to-call and phone presence.
Thanks,
Mark
The first suggest to fix this error is to make sure that CIPC is running properly and that
a phone is selected to use with the Click to Call application.
This message is often presented unnecessarily when the ser invokes Click to Call but has not
entered their username and password into Click to Call Preferences then the user is
presented with the error "Click to Call cannot find Cisco IP Communicator. Please ensure
it is running or select another phone." rather than "Click to Call is not fully
configured."
If you have configured the user options correctly then you need to check the Click to Call log
files to try and diagnose the problem you're having. They are located at:
* Windows XP - C:\Documents and Settings\[Windows User Account Name]\Application
Data\Cisco\Click to Call\Log
* Windows Vista - C:\Users\[Windows User Account Name]\AppData\Roaming\Cisco\Click
to Call\Log
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