Click to call crashes my browsers

Hi,
My work lends itself perfectly to using click-to-call to add great efficiencies to my day, but at least 10 times a day my browser freezes and eventually says that click-to-call has crashed. This is an ongoing problem for several years. I've uninstalled, reinstalled, made sure I'm on the latest version (with hopes that this is the one that solves the problem). I've followed the support links in this community and tried all of the suggestions. It happens on both explorer and chrome. I've not used firefox but if someone says that's my solution then I'll try it. Given the huge volume of similar complaints in 2013, it's a common problem. I hope that skype is working on the resolution but if anyone has suggestions that have worked permanently for them please let me know. I'm running a new pc with SSD's and windows 7 professional 64 bit. EVERYTHING has been checked (once again) to ensure that the latest firmware and software is running.
thanks for any relief you may be able to provide.

Hi, Trikev,
Thanks for your note! For avoidance of doubt on my part, confirming you are running Chrome version 29? My Win7 laptop is on v. 29.0.1547.62 m. I had to separately enable C2C; the add-on did not start by itself.
Elaine
Update! Skype is aware of issues with Click-to-Call running on the Chrome browser.
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Skype click to call crashes

I Have the Extension Enabled But It Keeps Crashing? How Can It Be Fixed So I can use it? I had to Uncheck Enabled to Stop it From Crashing GOOGLE CHROME

Offering an opposite view: I make great use of C2C, and just happen to be one of those who uses FireFox and Internet Explorer rather than Chrome. I make great use of C2C, and am hoping current compatibility issues as at the time I am typing this message are soon to be resolved. (I miss C2C and never experienced any issues in using it.)
Update!
http://community.skype.com/t5/Other-features/click-to-call-crashes-my-browsers/m-p/1807427/highlight...
A new version of the Click-to-Call add-on was issued on 16 August 2013, making this thread outdated.
Please try these steps, and if Click to Call is still not functioning as expected or if you encounter other problems, please start a new thread (line of conversation:
Ensure your browsers are updated.
Download and install the newest Click-to-Call (version 6.11...)
Remember to enable the add-on in your browsers.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype's Click-to-call crashing & clashing with web...

Hi,
I'm working on implementing a WYSIWYG editor to one of my sites. Sadly, Skype's Click-to-call plugin wreaks havoc with it (tested on Chrome).
Steps to reproduce:
1. Load Chrome with Click-to-call installed.
2. Go to http://jsfiddle.net/gabito/jnSPf/6/
3. Starting typing some text in the right window and observe how the browser crashes and the height of the textarea is completely wrong (since node.offsetHeight and node.clientHeight are both being returned as 0).
4. Disable Click-to-call, reload the same page and watch how it all works nicely.
The code that's causing the crash with Skype is adding an element to the DOM, measuring it for resize and removing it again. Whilst this isn't the most efficient code, it shouldn't cause the browser to crash like this, and it doesn't unless Skype Click-to-Call is installed. Since Skype is a popular plugin that many users will have installed, this presents a problem for us.

Hi Claudius,
Firstly, thanks for the reply. I too am using Chrome 24 and Skype Click to Call 6.6.
The crashing doesn't seem to occur every time but happens often enough to be worrying. Basically, try refreshing the page and typing some text into the box on the bottom right window (where the image is placed).
The other issue which I mentioned - the size of the text box being measured wrong - occurs every time without fail.
Without Skype: (i.e. how it should look)
With Skype (height calculated incorrectly):
This is the message when it crashes:
To clarify: there are no other extensions enabled when reproducing this error, other than Click-to-Call.

Skype click to call crash

skype click to call has crashed and is affecting the uploading of my exam paper finals
in trinidad

try uninstalling Click to Call toolbar with Revo (Select advanced options-remove all)
http://www.revouninstaller.com/revo_uninstaller_free_download.html
now try reinstalling latest Click to Call with this link:
http://www.skype.com/go/getskype-skypetoolbar
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Click to call crashing and freezing pages

Since I upgraded to version 6.3.0.105, skype click to call keeps freezing pages and I get crash messages. This is happening in Chrome and explorer

Dear Readers,
Here is my idea: ensure you are using the latest and greatest Chrome.
Then, download and install the latest and greatest Click-to-Call (an update was issued late last week - so as of Friday, 16 August 2013, this thread is out-of-date).
Finally, ensure the C2C extension is enabled in Chrome.
Eureka! Look up your favourite mall store directory, and check out the blue S beside the highlighted numbers. It works!
Mine has never crashed.
@CarlDrogo: If after having checked my points, above, please post back with the error messages or any other clues - I am on Windows 7. Screen shots would be ideal, as long as no personally identifiable information is revealed. Thanks!
Cheers,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Webcam failed; 'click to call' crashed

Hi--these are 2 possibly separate problems. When I skype, my webcam ceased to function. It has always worked before, but even if I test the webcam or try to install a new profile picture, the webcam is not recognized any longer. I'm told to plug it in, or check to see that it works. Just quit on me last week.
Also, webpages frequently become 'non-responsive' and the computer freezes until the skype error message shows up, saying 'skype click to call has failed. would you like to turn it off?' When I say 'yes' the computer & non-responsive website both resume functioning.
Any ideas how to correct these two problems? Thanks---Mac

Onboard video cameras are generally connected by a proprietary USB cable that starts from the top of the laptop screen (where the camera is) and connects somewhere on motherboard located at the lower half of the laptop. Unlike an external cable, you can't easily swap it out. Over time as you open and close your laptop that cable can become disconnected or fatigued. Other times the onboard camera can fail as well. If your laptop camera won't even detect in device manager then this issue is probably with the internal cable. Some people slightly pinch the area of the camera to see if that will get the cable to reconnect. Other people open and close their laptop several times, and sometimes that may get it to work for a while. Usually when it's detected you will hear the same sounds and see similar notifications you receive when you install a USB thumb drive. The only reliable solution is to replace the cable/camera yourself, get it replaced by a professional, or buy an external webcam to replace the internal one.
There are other possibilities like the camera being disabled not by software/drivers in the OS but in the BIOS itself. Not all computers that have an onboard camera, have that capability. It's definitely worth the time to check. If an option like that does not exist then we're back to it being a hardware failure.
I saw you responded and saw my similar response on this subject. Even through the internal cable does not look like a USB cable, it is a proprietary-style USB cable as it connects the camera to the internal USB root hub. When my internal cable failed, the laptop was hardly used for Skype. It worked intermittently, it was basically defective from the factory. Had I have used it more I would have been able to get it replaced under warranty. After determining it was defective, it was out of warranty, so I replaced the parts myself.

No Click-to-Call links on https sites

I'm using Chrome 21. Phone numbers on NON-secure sites are converted to skype links fine, but not on secure pages.
Also tested and found same behavior on FireFox 11 and IE9
I just downloaded the latest click-to-call version.

Last time I checked, C2C was still not compatible with several newly released browser updates. This is the only information I am aware of:
http://blogs.skype.com/2013/02/26/how-to-get-skype-click-to-call-back-on-your-chrome-browser/
http://blogs.skype.com/2013/08/01/skype-click-to-call-for-firefox-support-will-resume-week-of-august...
Update! Please see this ...
http://community.skype.com/t5/Other-features/click-to-call-crashes-my-browsers/m-p/1807427/highlight...
A new version of the Click-to-Call add-on was issued on 16 August 2013, making this thread outdated.
Please try these steps, and if Click to Call is still not functioning as expected or if you encounter other problems, please start a new thread (line of conversation:
Ensure your browsers are updated.
Download and install the newest Click-to-Call (version 6.11...)
Remember to enable the add-on in your browsers.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype click-to-call isn't being installed during t...

I got a notification to upgrade my skype so I clicked it and followed the steps but near the end, it said that 'Skype click-to-call' isn't being installed, during the upgrade. What's happening?

Hi, Acirrek_7, and welcome to the Community,
Sometimes it takes a few days to a few weeks for Skype to catch up in releasing Click-to-Call updates when browsers send updates. I had this same experience when I recently updated FireFox. Also, check your browser add-on's/extensions; I can't remember if it was Chrome or FireFox where I had to enable the extension for Click-to-Call.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Click to call makes Internet Explorer crash

Since Messenger Live is going away soon, i reluctantly switched over to Skype and installed the optional Click to Call with it. After doing this IE kept crashing and I eventually got a message saying the Click to Call was causing the problem and i should update to the latest version. I tried updating and still had the problem so I uninstalled Click to Call. Evidently something was left behind because I na now having problems on particular sites when I try to log in and I am not having this problem when logging in to the same sites from other systems.
Does anyone have any tips on how to get rid of this completely other than backing up to a previous check point?
Solved!
Go to Solution.

JoeMccollough,
Try any of these methods.
Method 1
Reinstall latest Click to Call Plugin.
http://www.skype.com/go/getskype-skypetoolbar
Method 2
Reset IE.
Press WinKey + R to open the Run window
WinKey (the button is located between the left Ctrl and Alt with the Windows logo)
Type: iexplore.exe and press Enter
In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.
Mark Delete personal settings >> OK >> restart.
Method 3:
Uninstall Click to Call Plugin from the Control Panel.
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

SKYPE CLICK TO CALL HAS CRASHED

Have fears of deleting skype and reinstalling. Inherent costs? Start from scratch with lists?
WHAT ALTERNATIVES DO I HAVE TO PREVENT THIS FROM INTERRUPTING EVERYTHING I DO???

Try any of these methods.
Method 1
Reinstall latest Click to Call Plugin.
http://www.skype.com/go/getskype-skypetoolbar
Method 2
Reset IE.
Press WinKey + R to open the Run window
WinKey (the button is located between the left Ctrl and Alt with the Windows logo)
Type: iexplore.exe and press Enter
In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.
Mark Delete personal settings >> OK >> restart.
Method 3:
Uninstall Click to Call Plugin from the Control Panel.
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Click to call not highlighting all numbers all wit...

skype click to call does not recotnize all numbers for me. Specifically many US numbers do not get highlighted.
its very weird because they all use the same format. Anyone else have this issue? How can it be solved? I use skype click to call for work and it is very importatnt for me because it gives me that 5 second edge over other companies. But sometimes it lets me down when it just will not highlight some numbers. This is all from within the same website.

It worked!
Thanks a bunch Shotwell! (And Bethany)
Shotwell wrote:
Bethany from Skype support just helped me resolve this. It was frustrating me to no end. I couldn't see it in either IE or Chrome.
We reinstalled Skype and re-downloaded the Click to Call app from the Skype web site. Then it worked in IE. However, Chrome was still a problem.
However, this is what got it fixed:
1. We closed Chrome completely. INCLUDING using the Task Manager to kill ALL processes with Chrome or Chrome32 as their name. (We tried it previously just by closing Chrome with the normal "red X" process in Windows, and it didn't work, because there were still processes and extensions running in the background.)
2. Once we killed the processes for Chrome with Task Manager, I got notification from some of them that the extensions had crashed (Roboform, TamperMonkey, Pinterest, and several other extensions). Then in Task Manager no processes for Chrome or Chrome32 were listed any longer.
3. We uninstalled Chrome completely.
4. We then went back to the Chrome site with IE (the #1 browser for downloading other browsers) and re-downloaded and re-installed Chrome.
5. This time, when I first launched Chrome, it told me that the Skype Click to Call extension was being loaded, and asked me to Enable it. Once I enabled it, I refreshed all my screens in Chrome, and VOILA! The click to call feature worked just as it should.
TL;DR: Basically, you need to close Chrome and kill all the Chrome processes, uninstall Chrome, then reinstall Chrome and re-download the Click to Call app. (Seems like the last two steps can be done in any order.)
Thanks to Bethany with Skype for her excellent help in resolving this for me!!!

Click to Call plugin issues

Hello Team,
I'm wondering a bit, we are facing to several interoperability issues with Click to Call v8 ES (8.0.2591.0). Many times, we have some Outlook or PowerPoint crashes - sometimes we get complaints about Excel crashes. We double checked in the Event Viewer of the machines where the crashes happened, we see some 1000 and 2000 error codes saying that a specific DLL is crashing the Office application.
The name of this DLL is :
Msvcrt.dll
Msvcrt.dll is the Microsoft Visual C++ Run-Time for Visual C++ version 4.2 to 6.0. It provides programs compiled with these versions of Visual C++ a typical set of library functions required by C and C++ programs. These include string manipulation, memory allocation, C-style input/output calls, etc.
It has also shipped with Windows versions since Windows 2000 for use by other Windows components. In older versions of Windows, programs which linked against Msvcrt.dll were expected to install a compatible copy in the System32 folder, but this contributed to DLL Hell.
Versions of Visual C++ before 4.0 and since 7.0 have used differently named DLLs for each version (msvcr20.dll, msvcr70.dll, msvcr71.dll, etc.). Applications are required to install the appropriate version.
[Source: Wikipedia]
Unfortunately, we can't really see the impact of this DLL on C2C but as soon as Outlook crashes, we see the message: clicktocall.plugin caused the crash - outlook will start in a safe mode.
Any ideas?
Regards!

Hi, Ochsenius, and welcome to the Community!
Thank you for your report. A new release of Click-to-Call ("C2C") was issued on 16 August 2013; have you updated the browser you are using, as well as installed and enabled the new C2C add-on?
Please post back with the details of:
The computer and its operating system that you are using Skype on;
The browser(s) and which version of it you are using;
If there are any other numbers which are not recognized other than Santiago, Chile (please clarify; is it all numbers in this locale, or just a few?)
Have you attempted to call these numbers using C2C, but via another browser? If so, which browsers have you attempted to use C2C and had the same result?
Thanks!
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Click to Call ERROR

I am running Windows 7 and the problem started right after updating Skype yesterday. I have tried removing it in Safe mode, as well as running CcCleaner. I have tried reinstalling the "Skype Click to Call" and I have tried uninstalling the main Skype application.
Recently there was an update with Skype. I updated the software which seemed to install something called "Skype Click to Call". Every few minutes a Windows Installer dialogue will pop up saying that it's trying to install "Skype Click to Call" but will then stop midway and say the following error dialogue:
"There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."
The same error and sequence of events happens if I try to: Disable "Skype Click to Call" from my Google Chrome browser (the plug-in), Uninstall it from Chrome, uninstall it from Add/Remove Programs, and repair or uninstall it from the Stand-Alone installer for "Skype Click to Call".

poddys wrote:
My wife is having similar problems with Chrome since her Skype updated.
She has Windows Vista, and Skype now can take up to an hour to finish loading, since the update, and Chrome locks up and crashes.
Trying to uninstall the Click To Call plugin from Chrome, it just hangs while trying to uninstall it, and if you try to uninstall it from Windows it also just sits there Preparing To Uninstall.
The plugin gave JS errors running on my Firefox 8, which disappeared when I disabled it.
start your own thread please
Regards,
Neil

Skype "Click to Call" and Chrome 64bit

Hello
I have both CHrome 64bit and Firefox (Waterfox) 64bit. It seems that the regular Click to call add ons are not working on a 64bit browsers. Is there a solution to that besides reverting back to a 32bit browsers?
Thanks!

Hi, Munkieboi7, and welcome to the Community,
Which version of FireFox is Skype Click-to-Call not working with?
What computer and operating system?
C2C is working perfectly for me on FireFox 26.
Thanks,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Click to Call on Firefox 39 using OSX Yoshimite 10.10.3

hey guys, i am tyring to install skype click to call on firefox or chrome but its not working for both browsers i am on OSX Yoshimite 10.10.3Firefox version 39Chrome Version 43.0.2357.132 (64-bit) please help me get this installed.

Would also add that after doing the above troubleshooting you find any problem with your Click to Call feature just installed, or simply need to install or activate the plugin to another browser (one of the 3 supported for Windows) you are also using, you can run your Click to Call Installer again to choose between the following options provided:
Change:
Lets you change the way features are installed (and on what browser are to be installed).
Repair:
Repairs errors in the most recent installation by fixing missing and corrupt files, shortcuts and registry entries.
Remove:
Removes Click to Call from your computer.
Cheers,
RickCP

Click to call crashes my browsers

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