Click to Call & MS Outlook Contacts

I've searched the forums and while there are many discussions concerning using Click to Call with MS Outlook contacts, none of them have completely helped with my problem. I am an end-user and not involved with deployment of our VOIP system. The UCM version is 7.1.3.31900-1 and the Click to Call version is 7.0.12.0.
I understand how to access the "Persona" menu by right-clicking a name in an email and using "Additional Actions." I've noticed that telephone numbers do not populate unless the person is part of the Global Address List (GAL) in Outlook. For individuals outside the GAL, no telephone numbers are available even though I have a contact. I have verified that numbers only come from the GAL because I have additional phone numbers in the individual's contact that are not available. Is there later versions of UCM and C2C that address this issue? Is is merely a configuration issue?
When I am trying to "Call" from an outlook contact, I noticed under Dialing Options that the "Connect using line" drop-down box only has IPCONF LINE and H323 Line. I assume these are MS entries. Should I expect something from Cisco UCM or C2C to be available?
I am the first end-user to request C2C, and while it is nice to be able to dial from IE, most calls orginate from contacts. Thanks.

I have the Same Issue with Cisco Click to Call v8.0.2540.0 in conjunction with CUCM 8.6.2.21900-5
We're using Windows 7 Professional x64 and Office 2010 32-bit. Error message is the same as aherrera posted.
It seems that Outlook crashes when brought to high CPU-load (or waiting for connection to Exchange), but this usually happens on a random base, more often by Outlook 'Power-users' which are receiving a lot of e-Mails.
At the moment I have three installations with a high amout of Outlook crashes (at leayst once per day), and one (my own installation), which crashes occasionally (maybe once a week).
I'm not sure this has something to do with CUCM. It looks more like an Outlook - Click to Call issue to me.
Thanks and kind regards,
Klaus

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Please see the image below, are we talking about this?
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Hi Shangxin,
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samsa1mi <[email protected]> wrote:
> Thank you. That answers my question. I only have a few users that
> require this capability (although I'm sure many would like it), so I was
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>
> The Data Synchronizer is now in the near future for me.
>
> Thank you again.
>
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Hello guys,
Has anyone ever come across this situation before. There is a working Cisco Click-to-call deployment but when a user tries to make a call from outlook (outlook contacts do not have a 9 prefix before the contacts) it fails because it does not have a 9 as a prefix in order to make an outbound call. The click-to-call application setting has a 9 configured as it’s prefix yet the calls still fails because it tries to call out without the 9 prefix.
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cheers

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Hi Shangxin,
If you go throught my question again, I mentioned the contact detail for this person is present in the Outlook contacts.
That is I have saves this person's phone number in my outlook contacts.
Please let know if you have a solution for this issue.
Regards
Bejoy Thomas

Click to Call & MS Outlook Contacts

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