Click-to-Call Permissions

I was wandering if anyone knew what permissions are required for Click-to-call to function properly. I installed the widget on a enterprise domain machine, and it worked fine as long as I (a user with admin privs) was logged in. However, once the machine's user (user privs only) logged in, the widget loaded (systray icon) but the plugins for Outlook, IE, etc didn't load and so the dial context menus were absent. Any help would be appreciated.

Hi,
Thank you for your response. Indeed it could work, but we have more than 1000 users!! You understand we cannot use this workaround ;).
Apparently, it's a known bug fixed in a ES version. I just opened a TAC case to get this version.
http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&topicID=.ee835d2&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc2ff8d
Yorick

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Strange problem with Extension Mobility and Click to Call

Can anyone explain how is it possible ? Any ideas, guys?
CUCM 7.1.3
PC1 with IP comm. and user1 is logged in to Extension Mobility + Click to Call. User1 can make a call using Click to Call.
PC2 with IP comm. and user2 is logged in to Extension Mobility + Click to Call. User2 can't make a call using Click to Call.
The following error appears on the PC2 screen:
"The call failed. Please ensure you are logged into your Extension Mobility device. If the problem persists contact your phone administrator"
Here is the log from PC2:
2010-02-03 12:49:46,781 [16] INFO - 1 devices returned from ParseDevices
2010-02-03 12:49:46,781 [16] DEBUG - 0) MY IPC - Cisco IP Communicator - SEP0022680B43E9
2010-02-03 12:49:48,703 [1] DEBUG - entering FindCallRecord - 26468949
2010-02-03 12:49:48,703 [1] INFO - matched tag with call record - 26468949
2010-02-03 12:49:48,703 [1] INFO - action - new call: ct:Click to Call;rt:20100203-12494870;pn:26468949;pt:;cn:desk phone ct:;desk phone rt:;desk phone pn:;desk phone pt:;soft Phone cn:soft Phone ct:;soft Phone rt:;soft Phone pn:;soft Phone pt:;soft Phone cn:
2010-02-03 12:49:48,734 [1] DEBUG - ClickToCallDialer server and port10.100.3.1:8443
2010-02-03 12:49:48,734 [1] INFO - make call through WD - 26468949
2010-02-03 12:49:48,734 [1] INFO - MakeCall: user(a.koltalo) to(26468949) with profile(a.koltalo;Extension Mobility Phone;;True)
2010-02-03 12:49:51,859 [1] ERROR - make call failure through WD - CALL_FAILURE_ERROR
2010-02-03 12:49:51,859 [1] DEBUG - entering WriteRecord - 26468949
2010-02-03 12:49:51,859 [1] INFO - record already exists, go through records to remove matched record - C:\Documents and Settings\Jevgenij\Application Data\Cisco\Click to Call\Data\Outbound\26468949.xml
2010-02-03 12:49:51,859 [1] DEBUG - entering ReadRecord - C:\Documents and Settings\Jevgenij\Application Data\Cisco\Click to Call\Data\Outbound\26468949.xml
2010-02-03 12:49:51,875 [1] DEBUG - push call record into stack
2010-02-03 12:49:51,875 [1] DEBUG - write record into file
2010-02-03 12:49:51,875 [1] INFO - outbound call record changed, fire event to notify
2010-02-03 12:52:08,484 [17] DEBUG - ClickToCallDialer server and port10.100.3.1:8443
2010-02-03 12:52:08,593 [17] DEBUG - entering QueryDevices - 10.100.3.1 - a.koltalo
2010-02-03 12:52:08,656 [17] INFO - return success from GetDevices -
User2 moves from PC2 to PC1 - run IP comm. do loggin to Extension Mobility and run Click to Call with his credentials. User2 can make a call using Click to Call
User1 moves from PC1 to PC2 - run IP comm. do loggin to Extension Mobility and run Click to Call with his credentials. User1 can't make a call using Click to Call
PC2 and PC1 - have the same configuration and software installed, both PCs are on the same LAN subnet. There are no any firewalls between PCs and CUCM server.

Sounds like a possible permissions issue on the workstation to me. Have you tried configuring one of your test users as the local admin on the workstation?

CUPC 8.5.5 click to call from outlook 2007 challenges

Hello all,
The challenge I am having is that some ckient users are not recieving the abilty to click to call from there outlook address book. The actions button is greyed out (picture attached) from the address book.
version we are using currently is 8.5.5.19839. Windows 7 64 bit, Office 2007.
What shoul I be looking at for these users? I have the same set up with no issues. Any suggestions in the right direction would be helpful.
cheers
scott

There is an enhancement bug already filed for this feature. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd16602
Internally, I could see some activity on it during October 2011 as of recent.The action is still pending. For further details, yes TAC can be very much approached.
If the info helps, please rate the post.
GP.

Skype Click to Call for Firefox 7 Installation Nig...

All info as of Oct.08.
Hi Guys:
I would like to start by telling you that I'm newbie to this community as not a Skype fan user and haven't used the application since its June version 5.3. I didn't upgrade my Firefox browser on its due time either as rather use Internet Explorer most of the time. All these three are installed on a Windows XP Home SP3 system.
Due to some IE7 settings misconfiguration early this week, I decided to use FF6 again while restoring IE to defaults, which means that plugins and toolbars are disabled or uninstalled in the process. After reinstalation and updating Adobe Flash, Java, etc.. noticed that the Skype Toolbar was definetively lost (uninstalled) to IE.
FF Add-ons Manager was showing the Skype Plugin (still version 5.3) as disabled, not compatible and with no updates available. I then proceeded to upgrade FF to NB7 recently released 27-09, and then applied latest update 7.0.1 released 29-09, but no change to the Skype Plugin upon clicking on update all add-ons and plugins.
BTW, release notes for this FF update 7.0.1 states: "Fixed a rare issue where some users could find one or more of their add-ons hidden after a Firefox update"... making me more confused and to look deeper into FF support, but with no success. I also tried FF Add-on Compatibility Reporter to no avail.
Therefore, it was time to go to Skype and as I usually first learn about latest changes, opened on (blogs.skype.com/garage/windows/) first, to find that there were two releases (an update to V5.5.119 (which I did) and an upgrade to a new build 5.6) on the same date (29-09) of FF's update to fix "hidden add-ons" - what a coincidence to add confusion -.
In both versions' release notes you can read that changes include: "Updated Skype Click to Call browser plugins and the addition of support for Firefox 7"... but no further explanation. Sorry guys but it was at that moment when I learned about that "Click to Call" name (formerly known as Skype Web Toolbars) which totally different from what I was searching for, making me do some more clicks to search and understand the difference between the installers provided.
I believe (and suggest) that if in that blogpost 29-09 in respect of the 5.5 update, the poster (Raul Liive) would have included a link to the Click to Call support page, it would have been a lot more easier for Firefox users to update their Skype installation, even though, it is not true that Click to Call "is automatically installed in Mozilla Firefox" as suggested in that support page. It only installs in Internet Explorer. In order to also install it in Firefox and/or Chrome, you must download its installer from that page.
At least this was my experience which could be taken as a quick reference - Installation Troubleshooting Guide (Provided "AS IS" and subject to Mods' approval):
- Opened Skype 5.3 and clicked on the Updater to get version 5.5.119 installed.
- Opened IE7 and verified that new Click to Call 5.6.0.8312 was present in my toolbar.
- Opened FF7 and verified that old Skype Plugin 5.3 did not changed. Tried to update it again from within the application with no results.
- Opened Control Panel > Add or remove programs, and verified Skype 5.5.119 correctly shown, but Click to Call was not. There it was still showing "Skype Toolbars 5.3.7280".
- Closed all applications and proceded to remove Skype Toolbars from Control Panel.
- Restarted the system and opened CP, IE and FF to verify Skype Toolbars successfully removed.
- Optionally - ran CCleaner.
- Downloaded Click to Call Installer and ran it to install it in both, IE and FF, which done successfully.
- Opened CP to verify it was then showed correctly as "Skype Click to Call 5.6.0.8312".
- Opened FF to verify it now shows the plugin correctly as above with no imcompatibility
warnings. Made a test call successfully. Did same from IE.
*Notice: Please note that there is actually only one Click to Call installer (v5.6.0.8312) available at Skype.com, no matter what Skype (supported) version or browser (support for IE, FF and/or Chrome only) you are using. Also notice that when you open your browser for the first time after installing CtoC, a new Skype advertising tag will be opened... Don't worry, it will do it just once. A second advertising window will be opened after your Skype app opens when you make a call from your browser... at least it happened on my first test call and don't know if same for further calls (free account).
Sorry guys - long story - but hope this to be of any assistance to the community.
Cheers,
RickCP

Would also add that after doing the above troubleshooting you find any problem with your Click to Call feature just installed, or simply need to install or activate the plugin to another browser (one of the 3 supported for Windows) you are also using, you can run your Click to Call Installer again to choose between the following options provided:
Change:
Lets you change the way features are installed (and on what browser are to be installed).
Repair:
Repairs errors in the most recent installation by fixing missing and corrupt files, shortcuts and registry entries.
Remove:
Removes Click to Call from your computer.
Cheers,
RickCP

Skype click to call is not working in Safari 6 wit...

My Skype click-to call is not working on Safari 6 with OS X 10.7.4. The number highlights, but when I click on the number, nothing happens. I do have Skype installed on the computer and it works fine. I am running Skype for the mac 5.8.0.1027 and skype extension for safari 2.1.0.10405. I have two other macs which are running OS X 10.6.8 and Safari 5.1.7 and the click to call (2.1.0.10405) works great on both of those. I can not get it to work on the mac running Lion. Any help? Thanks

I reverted back to Safari 5.1.7 from Safari 6 and now Click To Call works.
For anyone wondering how I did this, you can view instructions here:
http://apple.stackexchange.com/posts/59342/revisions
I am new to using Macs and was able to follow these simple instructions. Takes a while for Pacifist to install 5.1.7, but it's worth it to have Click To Call working now.
You will not be able to do this if you have Mountain Lion as Mountain Lion requires Safari 6.
Lastly, the next time you update your Mac and it asks if you want to upgrade to Safari 6, say NO. At least not until you see that a fix has been posted here in these forums by either Skype or Apple.
P.S. I posted this reply using OSX 10.7.4 and Safari 5.1.7

No issues, but curious..why do I always get permissions repaired when I click on 'repair permissions in Disk Utility......it usually has to do with core permissions and it's happened since i got this MacBook Pro in 3/11..it continues with 10.7

No issues, but curious..why do I always get permissions repaired when I click on 'repair permissions' in Disk Utility ??......it usually has to do with core permissions and it's happened since i got this MacBook Pro in 3/11..I'll try this every 2/3 wks and always get repairs.....yet, I don't really have issues....it's been weird.......it continues with 10.7 and the update to 10.7.1.. a sample:
Permissions differ on “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/da.lproj/UIAgent.nib”; should be -rw-r--r-- ; they are drw-r--r-- .
Repaired “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Rem ote Desktop Message.app/Contents/Resources/da.lproj/UIAgent.nib”
Permissions differ on “System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/da.lproj/MainMenu.nib”; should be -rw-r--r-- ; they are drw-r--r-- .
Repaired “System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreen.app/Contents/Resources/da.lproj/MainMenu.nib”
Permissions differ on “System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreenLeopard386.app/Contents/Resources/da.lproj/MainMenu.nib”; should be -rw-r--r-- ; they are drw-r--r-- .
Repaired “System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Su pport/LockScreenLeopard386.app/Contents/Resources/da.lproj/MainMenu.nib”
Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.
Repaired “Library/Preferences/com.apple.alf.plist”
Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent” has been modified and will not be repaired.

As described in this article, don't worry about it:
http://support.apple.com/kb/TS1448?viewlocale=en_US

Why doesn't Skype Click-to-call work on Windows 8.1?

Why doesn't Skype click-to-call work anymore? I upgraded to Windows 8.1, and now when I click on a highlighted phone number it asks "Which app should I use" or some such microsoft text. But no application is listed. Apparently it does not work from within Firefox (I have the latest version). And I can no longer find a Skype Click to Call application or extension in Firefox. Do I need to use another browser or is there a fix for this?

Hey ran
Sorry to hear you are having probloms
I currently have skype click to call installed with firefox and windows 8.1 up to date. I would advise you to re-install skype and its click to call addon and see where it gets you
hope this helps
Brad

Skype click to call works in Chrome,but not Firefox, and it's on, why?

I use both Chrome and Firefox, I prefer Firefox on my Laptop. I installed Skype and click to call on both, everything is current, including FF. I click the Skype link in Chrome, it goes to the Skype permission page then dials out, works fine. I go to the Skype-highlighted link in Firefox, the little dropdown comes down under the link, and I click call, again, nothing. I went to Skype, and a tech remotely went through my issue himself and could not find the problem, and suggested contacting Mozilla support. AARRGH . Please help.

Do you have parental controls enabled on your computer or have other security software that might interfere?

Skype Click to call interferes with ClipBoard

I have found the strange behavior that as soon as Click to call has recognized a phone number (be it in IE or FF) on a webpage, it disables functionality of the clipboard: when trying to copy/paste within an MS Office program, only the text is copied and all the formatting info or the original formula in Excel is not copied anymore.
For that reason I had to disable and remove Skype CtC (I have version 5.10.0.9560). Problem is solved now, but nice feature of Skype is gone.

Me too! I thought it was a Google Chrome problem. I even rebuilt my laptop over it and spent a whole day on the phone with Geeksquad! I just uninstalled Click-to-call and now the problem is gone.
This is a really big deal, people use copy/paste all the time and expect the formatting to work. I'm telling everybody to uninstall click-to-call and/or don't install it in the first place. I hope somebody gets serious and fixes it. And, Skype will have to acknowledge the problem and tell me it is fixed before I will give click-to-call another shot.
Not trying to be a jerk - that is just the truth of it.

Skype Click to Call ERROR

I am running Windows 7 and the problem started right after updating Skype yesterday. I have tried removing it in Safe mode, as well as running CcCleaner. I have tried reinstalling the "Skype Click to Call" and I have tried uninstalling the main Skype application.
Recently there was an update with Skype. I updated the software which seemed to install something called "Skype Click to Call". Every few minutes a Windows Installer dialogue will pop up saying that it's trying to install "Skype Click to Call" but will then stop midway and say the following error dialogue:
"There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."
The same error and sequence of events happens if I try to: Disable "Skype Click to Call" from my Google Chrome browser (the plug-in), Uninstall it from Chrome, uninstall it from Add/Remove Programs, and repair or uninstall it from the Stand-Alone installer for "Skype Click to Call".

poddys wrote:
My wife is having similar problems with Chrome since her Skype updated.
She has Windows Vista, and Skype now can take up to an hour to finish loading, since the update, and Chrome locks up and crashes.
Trying to uninstall the Click To Call plugin from Chrome, it just hangs while trying to uninstall it, and if you try to uninstall it from Windows it also just sits there Preparing To Uninstall.
The plugin gave JS errors running on my Firefox 8, which disappeared when I disabled it.
start your own thread please
Regards,
Neil

Skype click to call interferes with Microsoft Offi...

Skype click to call interferes with copy/cut-paste in Excel and generally in Microsoft Office. Once installed it allows text-only pasting leading to time-loss in reformatting text. The problem is easily resolved by unistalling it.
Here are some proposed steps to improve it -
It needs better bug-testing before release
It needs to move away from piggy-backing on Skype (without asking user's permission to install/ update itself) and instead needs to be launched separately. This would also solve the iddue (for Skype) of people abandoning and uninstalling SKype altogether because of the buggy Skype click to call thing
Respect the user and the user's choice - and finally never ever take your user for granted (as the auto installation of Skype click to call has demonstrated)

Me too! I thought it was a Google Chrome problem. I even rebuilt my laptop over it and spent a whole day on the phone with Geeksquad! I just uninstalled Click-to-call and now the problem is gone.
This is a really big deal, people use copy/paste all the time and expect the formatting to work. I'm telling everybody to uninstall click-to-call and/or don't install it in the first place. I hope somebody gets serious and fixes it. And, Skype will have to acknowledge the problem and tell me it is fixed before I will give click-to-call another shot.
Not trying to be a jerk - that is just the truth of it.

Skype Click to Call slows down Facebook

Same as others on this thread. Facebook slows, then freezes, then a pop-up says Skype Click to Call plug-in unresponsive. I see this pop-up has been plaguing others for several months now. I have been seeing it for about a week now. I uninstalled Click to call, so other plug ins were blamed. Now S. Click to call is back. Why has Skype not fixed this? And how can I fix it?

Click to Call is installed automatically when you reinstall / update Skype using the Full installer. Go to the Control Panel and uninstall Click to Call Plugin toolbar.
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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Click to Call for Google Chrome not appearing

So I downloaded the most recent version of Click to Call and was able to enable this feature finally in IE. However, whenever I seek to do the same in Chrome (ver. 35) by going to Settings > Extensions, there is no Extension there to enable. have tried to download and install multiple times.
Again, the feature IS working in IE, but does not show up in Chrome. would really like to figure out why this would be the case.
Any suggestions?

Hi, ericboucher2, and welcome to the Community,
Please see this FAQ article ... and post back if it proves inaccurate:
https://support.skype.com/en/faq/FA12243/how-do-i-enable-skype-click-to-call-in-chrome?
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Skype Click to Call Not Working for Landlines and ...

Hello,
I am trying to use Skype Click to Call, but it does not seem to be working. I was able to call contacts using callto://CONTACT_NAME, but the second I try to call any mobile or landline number (I.E. - callto://9731234567), it does not work. Skype will come up, but it will not make the call. I am running on:
Windows XP - 2002 Version
4 core Pentium processor (1.7 GHz)
256 MB of RAM
Google Chrome
If anyone could provide any insight or ideas, I would really appreciate it. I have already tried a large number of things to fix this issue. Thank you so much for any help!

Sounds that you have installed a Firefox Beta release and thus are on the beta update channel, see Help > About.<br />
The Beta update channel receives an update twice a week.
You need to install the current release to switch the update channel to release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 27: http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

Skype click to call wont install in firefox

skype click to call wont install in firefox. It will install in IE11 and Chrome but not Firefox. Any ideas on how to fix?

Not sure your answer solves the problem but thanks anyway!!!

Click-to-Call Permissions

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