Click-to-dial doesnt work with Basic integration

Question

Hi,
I have built a CTI adapter to work with Oracle Basic integration. I can do all the functions through UWQ using this adapter. But the click-to-dial doesnt work. Here is the scenario->
1. Customer Call comes in.
2. Agent gets a screen pop and the relevant service request form is popped.
3. Agent answers the call, talks and then hangs up.
4. Agent clicks on the click-to-dial icon next to the customer number field on the service request form.
5. Nothing happens.
Basically, Oracle is not sending the dial string to my adapter at all. I am expecting Oracle will pass the dial string to the CTI adapter to let it place the outbound call as it does in Direct integration. In Direct integration, the CTI adapter does get the dial string from Oracle when agent clicks on "initiate call". Any idea why this is not the case with Basic? Is it not supported with basic?
Here are the java console logs after I hit "Initiate Call" from the SR form ->
Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getPluginUID()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PLUGIN CONTROL METHOD command:
     [Command = occtDial
     MediaType = INBOUND_TELE
     Args Array:
     55227
     100044952
     +(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [EVENT-INFO] - SOFTPHONE:EVENT NAME NOT FOUND--MEDIA ITEM EVENT/PLUGIN CONTROL METHOD
BEGIN SOFTPHONE INBOUND EVENT DATA:{occtMediaItemId=55227, occtAgentID=100044952, occtDestination=+(804)4198614}
<<<<<<<<<<<<<END SOFTPHONE INBOUND EVENT DATA
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Command::occtDial
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Creating a UWQMediaCommand 2
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:converHashtoArg:Incoming Hashtable={occtMediaItemId=55227, occtLineIndex=0, occtAgentID=100044952, occtCommand=occtDial, occtDestination=+(804)4198614}
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing key:occtLineIndex
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing dataType:int
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding Key=occtLineIndex
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding Integer value=0
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing key:occtDestination
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:processing dataType:string
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding Key=occtDestination
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:Softphone:convertHashtoArg:Adding String value=+(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:UWQmcToUWQmcdoArray:occtCommand :occtDial
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:UWQmcToUWQmcdoArray:passing argument:0
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:UWQmcToUWQmcdoArray:passing argument:+(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Finished creating UWQ Media Array
[Tue Sep 22 14:20:03 EDT 2009] - [VERBOSE] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:executing mediaControlMethod
[Tue Sep 22 14:20:03 EDT 2009] - [providerPlugin:verbose] - preprocessMediaCommand( Provider UID = null
     Command =
     [Command = occtDial
     MediaType = INBOUND_TELE
     Args Array:
     0
     +(804)4198614
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getPluginUID()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [controllerPlugin:verbose] - getSupportedMediaTypes()
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PLUGIN CONTROL METHOD command:
     [Command = occtSoftphoneToFront
     MediaType = INBOUND_TELE
     Args Array:
     100044952
[Tue Sep 22 14:20:03 EDT 2009] - [EVENT-INFO] - SOFTPHONE:EVENT NAME NOT FOUND--MEDIA ITEM EVENT/PLUGIN CONTROL METHOD
BEGIN SOFTPHONE INBOUND EVENT DATA:{occtAgentID=100044952}
<<<<<<<<<<<<<END SOFTPHONE INBOUND EVENT DATA
[Tue Sep 22 14:20:03 EDT 2009] - [INFO] - SOFTPHONE:SoftphoneWrap:PluginControlMethod:Command::occtSoftphoneToFront
[Tue Sep 22 14:20:03 EDT 2009] - [VERBOSE] - SOFTPHONE:SoftphoneGUI:icWorkFrame.toFront
Edited by: user653223 on Sep 22, 2009 2:03 PM

Answer 1

actually its a website software, i just bought you can check the demo www.edirectory.com, and it has a light platform "virsune" for mobiles .. i checked it on my iphone and it works pretty good, altho i checked it on samsung "android" it works on chrome and Opera mini only, and what am talking about is the option click phone number to call a member