Click wheel frozen while docked

All of a sudden, after 7 mos of no problems, my 3rd gen nano click wheel will no longer work while docked to my dock at home or in the car. I have been using it with both for at least 4 months and have never had this problem. I have tried both types of resets, have downloaded the most recent software, have made sure the lock switch is not engaged, and its still having the problem. After resetting it, the click wheel works fine with the earbuds (always has), but as soon as I plug it into either dock, no longer. It will still play, but can't use the click wheel. Anyone have this problem? Any solutions?? Please help!!

The screen freezes on whatever is playing (a podcast, song, etc..). It freezes at the point the song or podcast is at when I put it in the dock. Even if the podcast or song finishes, the screen is still completetly stuck at the point it was when I put the ipod in the dock.

Similar Messages

  • Click wheel frozen

    Hi folks,
    I have a nano chromatic, which has been fine for a while but today the click wheel is not responding.
    It responds as normal if I shake it (ie it shuffles and starts playing a random song), however none of the buttons work. I can't even turn it off!
    I have managed to reset it a few times using menu+select but it doesn't make a difference (at least I know the buttons are physically fine).
    I charged it overnight on a Logitech ipod speaker system which I don't use very often. When I discovered the problem I docked it back into the speakers and it responded fine to the speakers' remote control, but still refused to respond to its own controls.
    I have tried plugging it into my work computer (no itunes) and properly disconnecting it, but that made no difference as well.
    caveat: because I own an ancient ibook G4, I have only managed to update my ipod once through an old windows PC at home which I haven't convinced to boot up for a while. It was an epic effort since all my music is on a mac formatted external HD. As a result, I usually charge my Ipod by plugging it into my work computer (windows) which does not have itunes (and I cannot install itunes on it). I bought the speakers mostly so I could charge it during the christmas holidays. Accordingly, the remaining steps in the "5 rs" are not open to me.
    Any suggestions?

    hi! i have mostly the same problem. I use my ipod quite a bit but one day i turned it on and started listening to music and the wheel froze so then the battery went dead. but the next morning i charged it and it worked fine. i listened to 3 songs and the wheel froze again. i tried wipeing it off but it still didnt work i wish there would be some solution. my warrenty expieres on december 17,09 but i dont know if i should send it in or if there is just away to get it to work fine. i really need help.
    thanks, katelynn

  • Old 20 gb ipod (click wheel) frozen in restore... HELP PLEASE!!!!!

    it worked just fine when i first plugged it into my conputer on i tunes. i restored it, worked just fine, then it told me to unplug it from the computer and plug it into a wall charger. so i did, and it just shows a screen that is a wall charger going into a wall outlet. it wont do anything else but that picture. i dont know if it just isnt finished restoring or what the deal is. its starting to **** me off. any ideas on how to resolve this problem without me throwing it into the ocean?????

    Same iPod, about 5 yrs old. Will be working, then stop. Doesn't seem to recognize that it is plugged into wall - tells me that it is out of batt life.
    Why would it not recognize that it is plugged in to wall? Why does it not recharge?
    Is it possible that it simply is dying a slow death due to long term use?
    I was told by someone (not a mac user) that they have a shelf life and that eventually they will stop running.
    Since when does House current not charge the batt?

  • The infamous problem of the Click Wheel getting frozen

    Since I've read a lot of stuff on the internet about this very common problem, and that nobody has found a solution, I wanted to start this topic in order to solve it through different experiences in the community.
    I live in Spain, but bought my iPod nano in Canada last October, and I noticed the click wheel problem since the very beginning. Sometimes it got frozen, so I used the Hold Button to “reset” it and it worked again, but I have to say that it was very annoying to get this stuff stucked from time to time.
    But in December, it started to get frozen more frequently, and now it happens every time I turn the iPod on. It responds to shaking, so I shake it and start listening to it in random play, and after some minutes (may be an hour, or may be never), and after many “Hold Switch slides”, I get it back working properly again. It normally keeps working fine for a while, but suddenly it can get frozen again.
    Here is a list of observations I’ve made, despite the problem seems to be very randomly (sometimes it fixes 2 min before turning on, sometimes it gets an hour, sometimes it never unfreeze):
    -Some people have said that it’s a moisture problem. Well, it is happening here, where humidity is high, but I was in a very dry place for Xmas and it happened the same way. But the fact that it works when it is hot rather than when it is cold is in support of this hypothesis.
    -Some people say it’s some dirt between the wheel and the contacts. I tried cleaning the borders of the wheel and it didn’t worked.
    -If I charge it full, it works immediately, but for a while
    -Sometimes I turn it on and immediately touch the wheel and it works, but 1 sec latter it isn’t working again. Sometimes I turn it on and it doesn´t work at all.
    -Of course I tried the “5 R’s” and a full restore. Reinstallation and updates of iPod software doesn’t work either.
    SO:
    1- Any suggestions?
    2- Is Apple going to do something with this? (the problem is here since iPod Nano 2G). I’ve read somewhere that their policy is to tell you that the iPod is so cheap that you can buy another one (but it seems that is a serial problem so that irrational answers will not work)
    Message was edited by: federoy

    Some points to ponder:
    It is very difficult to determine from Internet reports how common a problem really is for any product with a very high sales volume. If millions are sold, hundreds of reports still just represent a tiny fraction of them. Generally, if a problem really is inherent in its design or manufacture, a very high return rate follows & the maker is forced to correct it to stay in business.
    Internet reports also suffer from the problem of not always providing enough info to determine if the issue is exactly the same in each report, or if it has the same cause. Quite often there are a number of "me too" reports that list no details or are too vague to determine much. Sometimes a follow up reveals that user error, abuse, or post-manufacturing damage is involved in some of the reports.
    This is not meant to imply that real problems in design or manufacture don't exist, only that it isn't a good idea to make overly broad assumptions about commonality without sufficient information.
    You have provided a lot of useful info about your own experience, enough to rule out some of the theories & to make others seem much less likely. But it is still important to consider that those theories may explain some of the reports & that the same symptom does not mean the same cause must always be involved.
    With that out of the way, here is what I see as a synopsis of the symptoms you observe:
    • The frozen scroll wheel problem was intermittent but occurred from day one of ownership
    • It got worse over time & now occurs every time the iPod (Nano?) is powered up
    • Toggling the Hold switch repeatedly seems to temporarily cure the problem
    • Performing the 5 R's has no effect
    • Cleaning the borders of the wheel has no effect (details?)
    • The problem doesn't occur if the iPod is fully charged (details?)
    • Weather effects may be involved somehow but not in an obvious way
    If this is accurate, it would be useful to know how many other users see any of the same things, or if they see something substantially different.
    Also, note that the participants in this forum are just users & cannot know what if anything Apple will do about this issue. The terms of use prohibit our discussing Apple policy so all we can do here is try to uncover as many facts as we can about when the symptoms occur & what does & doesn't work to resolve them.

  • Click wheel no longer works unless iPod is docked

    I have a 4th-gen iPod nano that was accidentally bumped with a ladder while it was seated in a stereo that has the iPod slot. The leg of the ladder whacked the top of the iPod where it was sticking out of the player/boombox.
    The screen is OK. Shake shuffle still works. There's no external evidence of damage. The click wheel can be used to turn the iPod on just fine. But once the iPod is on, the click wheel does not respond.
    If you put the iPod back in the boombox slot, the click wheel will work again.
    I think maybe what happened is that the circuit board got separated further from the click wheel on the top surface and so it's not able to make contact (or good "non-contact," if that makes sense) anymore. Maybe that's why it will still work in the boombox, but not when you have it out of the boombox. An iPod that's not portable just isn't as much fun.
    Can this be fixed?

    that bump knocked the docking port and messed with the click wheel, that is not covered with the warranty
    if you call apple it will be an out of warranty repair in this case

  • Click wheel problems when plugged into dock connector

    I just got my 80gb yesterday. I'm having problems with the click wheel. I have an adapter that plugs into my car stereo through the dock connector and also a Bose docking station. With my old 4th Gen iPod, I could use the click wheel to scroll through the menus while it was plugged in.
    With my new 80gb classic, it has trouble scrolling when plugged into the dock connector. Is anyone else having this problem?

    Similar thing is happening with mine, except the other day my boyfriend dropped it into a cup of beer... it worked fine right away but then when I tried to use it again a few hours later it wouldn't turn on. When it's plugged into my speaker dock, it lights up and first just shows a gray screen with an apple but I can reset it and then it works fine, plays music, etc... but when I take it out of the dock the screen freezes up with these horizontal lines on it. I figured it must be battery related too but not sure.
    Sorry this is really unhelpful, I just wanted to commiserate and see if anyone comes up with an answer for you...

  • My ipod nano click wheel will not work - Ipod works when docked on mobile speakers from remote control

    My ipos Nano click wheel will not work, however when it is docked on mobile speakers it will work from the remote control.

    If it continues to malfunction after a restore, it's probably bad hardware.
    I'd recommend making a Genius Bar appointment. They'll probably give you a couple options: Replace it with an identical model for a discounted price, or trade it in for recycling and get 10% off a new iPod.

  • Macbook is frozen while trying to quit.  Finder still visible in topline. Spinning color wheel visible.  Help?

    Macbook frozen while trying to quit after doing force quit on word.  Finder still visible in topline.  Spinning color wheel spins and spins.  What do I do?

    does it crash in a new user?

  • Click wheel iPod to iPod dock adapter

    Is there an adapter to connect a firewire Click Wheel iPod to a new iPod docking station? I want to charge the ipod and play the music via a dock connector.

    Is there an adapter to connect a firewire Click Wheel iPod to a new iPod docking station? I want to charge the ipod and play the music via a dock connector.

  • Refurbished 4th gen. frozen and click wheel unresponsive.

    Hey all,
    So I just got a "new" refurbished 4th Gen. ipod. (only one day!!)
    My delima seems to be that it is frozen on the main menu.
    I tried to do the unfrozen bit, and it has worked temporarily. However, I am unable to sroll through the click wheel to select songs.
    Then, when I connect it to my AC power supply. It remains frozen and on top of that-- the screen turns dark black, so I can't seem to see what is going.
    *The night before, I had it on ihome- to listen to on stereo speakers and this charges it it as well. Could it be related to this somehow?
    It won't read on the computer either....
    I really don't wanna do a restore, because I am away at college and my brother loaded the songs up for me, so I won't have a way to upload until I return home.
    Please help me out.
    Thanks.
    James Cobbin
    [email protected]
    AIM- dancerboijamez

    To clarify my issue.
    It seems as though, my ipod only works when plugged into a power source.
    After unplugging it-- even though with full power it will freeze and not play songs.
    Any clue on what's going on?

  • Apple iPod Dock (Click Wheel models)

    I have a 3rd Gen iPod (15GB). is it compatabille with the Apple iPod Dock (Click Wheel models) as in the description denotes only 20GB & 60GB.?

    If you're going to buy a dock, then just buy the correct dock for your iPod. Like I said, they're all the same price.
    iPod color Dock: http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/72504/wo/wy5uBwj uMyGn3gtokq747yKQjGz/1.SLID?mco=55F2F0EC&nplm=M9868G%2FA
    Mini Dock: http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/72504/wo/wy5uBwj uMyGn3gtokq747yKQjGz/1.SLID?mco=4F1F1A11&nplm=M9467G%2FA
    3G/4G Dock (it comes with different covers to fit different sized iPods, but the dock is exactly the same): http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/72504/wo/wy5uBwj uMyGn3gtokq747yKQjGz/4.SLID?mco=5231F86E&nplm=M9602G%2FA
    Each one is $39.
    Any of them would work if the iPod physically fits into it. The connector is exactly the same, it's the top piece that is different.
    But by all means, if you need reassurance, email Apple on the store there. http://store.apple.com. They'll tell you exactly what you need to get. Include your iPod's serial number, it'll help them double check and make sure.
    Or call 'em up. 1-800-MY-APPLE.

  • Frozen click wheel

    My IPOD has a frozen click wheel which is stuck on the language screen. I have done the "unfreeze" method, restart, and restore, all of which get me right back to the frozen language screen. Is there anything else I can try or should I buy a new IPOD. Mine is about 4 years old?

    ok, so my dad and I played around with it and after restoring it about 5 times and rebooting it like 20 times, we finally got it to work, but i'm not sure how long it will last. has anyone else experienced this problem?

  • Frozen iPod 10Gb Click Wheel

    Hi,
    I have a faithful iPod 10GB click wheel, which is about 4 and 1/2 years old. It has never crashed or been troublesome until today. I plugged it in to my PowerBook to charge it (it wasn't flat, but has a poor battery storage ability). iTunes wasn't open (never been a problem before, sometimes it opens sometimes not, tis a fickle thing) and I was using Firefox. I glanced down at it and it is frozen with Do Not Disconnect, 2 battery bars lit up and the updating wheel in the corner stuck.
    I have tried the 5 Rs to no avail. I have the latest iTunes software (updated yesterday), but the thing wont unfreeze.
    Other than letting it go flat have you any ideas?

    If you don't want to wait for it to go flat, you could open it up (carefully) and disconnect the battery.
    For details on this, see The iPod Battery Unplugged.
    -dan

  • My click wheel has frozen on my nano

    I have had my nano for two days and the click wheel froze randomly when I put a song on pause....I reset it a billion times and nothing happened so I am now restoring it but it is taking forever how long is it supposed to take?
    Is there anything else I could do?

    When I restored my iPod it literally took like 15 seconds. But I think it should take a lot longer.
    If you are restoring your iPod it should fix it. If it doesn't then you should take it into apple.

  • Click wheel is frozen and resetting doesn't help.

    The click wheel on my wife's ipod nano is not working. I've reset the iPod several times but the wheel doesn't respond at all. Any ideas? Thanks!

    also i think i may have been half way through installing a updated firmware when my PC crashed. I had to resttart and i think its happened ever since then.

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