Clicking 'Install' doesn't work on Creative Cloud

My membership is up to date, it normally works, I've tried two different browsers... and I am just flummoxed. Any ideas? Thanks!

[Moved to the Installing forum.]

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I'm trying to install photoshop CC because I just purchased a license, but it doesn't work via creative cloud. " error " message, and now I'm stuck.

I just purchased a license for photoshop CC because my older version of CS5 is expired.
but I can't seem to download it via creative cloud, it says error all the time. and it's like 40 procent downloaded. What can I do?

this is the error message:
Exit Code: 34
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s)
FATAL: Payload 'Camera Profiles Installer_7.4_AdobeCameraRawProfile7.0All 8.0.0.22 {38CE8E2B-ABDF-487F-A606-31D5E75AF8C0}' information not found in Media_db.

Receive error 21 when trying to install lightroom cc 2015 using creative cloud

On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21. Any ideas what to do??

I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
As a side note: Lightroom 5 in CC desktop doesn't show an uninstall option - it says "Uninstall Unavailable". Both Photoshop CC and Lightroom CC do allow for an uninstall option though.
I'm on Mac OSX 10.10.3

I installed the trial version of Creative Cloud and when I open it's blank. How can I sort this??

I have tried a few times now to install the trail version of Creative Cloud to get the new PS2014 - but it's blank as below. I'm on Windows 7 and this is the first time it's happened (have used this software on this PC before to install other trials)

Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora

Microphone doesn't work for Creative Live! Cam Socialize HD AF HD Webcam

Microphone doesn't work for Creative Live! Cam Socialize HD AF HD Webcam (for Windows 7).
I have to use external microphone from Logitech now.
I send few emails to Customer Service. They answered once to check my Device Manager and disappeared after that. I'm really disappointed.
It looks like the drivers for Windows 7 are wrong.

hey Killthebeeping,
if you have the USB Mic connected kindly remove it first then uninstall the audio drivers for your B510.
let windows install its generic driver.
once done plugin your usb mic and test it again.
WW Social Media
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AF doesn't appear in Creative Cloud

I can't install After Effects, 'cause it doesn't appear in Creative Cloud. Is there Another way to install AF?

AE being a no-show means your system doesn't meet the requirements. Refer to the Tech Specs on the product page.
Mylenium

I installed adobe gaming sdk from creative cloud and now want to uninstall it how can i uninstall.

i installed adobe gaming sdk from creative cloud and now want to uninstall it how can i uninstall it. plese help.

Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora

ITunes 10.4.1.10 how to stop downloads of free news pods? (right click delete doesn't work) also can't scroll down list of downloads!

(ITunes 10.4.1.10) How to stop downloads of free news pods? (right click delete doesn't work)
Also can't scroll down list of downloads so as to pause them. Would like to delete them as ISP has download limit.
Thanks in advance! (this seems to be a dumb problem of the software having a life of its own!)

I have been talking to Apple support about this very problem. So far they have asked me to disable both Firewall and Anti Virus software (Windows Firewall and ESAT NOD32 anti virus) - this didn't work. Rebuild my library - this didn't work. Un-install all Apple applications and re-install - this didn't work. I have created a second user account on my PC and from that account (both accounts set as Administrator) I can activate Genius. This suggests to me that the problem is possibly linked to my original User Account, which is the one I always use. I am waiting for the next update from Apple and will post an update if/when the problem is resolved.
What I also notice is about 2 seconds in to Step 2 of the Genius activation, the progress diagonal lines bar stops, and then starts again. As soon as I see this short freeze I know that the activation will fail.

I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later. 7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later. 7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

AppTrial1 where are you seeing this error exactly? For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Ports and IPs to be open/permitted in firewall to download and work in creative cloud

What is the complete list of ports and IP addresses to be open/permited in our enterprise firewall in order to let internal PCs download and work with creative cloud applications?

Our firewall only supports IP configuration (not URL). Do you have IP list?
From: Rajshree [email protected]
Sent: miércoles, 06 de noviembre de 2013 17:23
To: Simon, Mariano
Subject: Ports and IPs to be open/permitted in firewall to download and work in creative cloud
Re: Ports and IPs to be open/permitted in firewall to download and work in creative cloud
created by Rajshree <http://forums.adobe.com/people/Rajshree> in Adobe Creative Cloud - View the full discussion <http://forums.adobe.com/message/5819892#5819892

My iPod photo's click wheel doesn't work.

My iPod photo's click wheel doesn't work? I can click it but cannot scroll with it...
Any suggestions?

That is a hardware issue. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you. If you want to DIY - iPod Repair Tutorials

Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

Yeah I finally had to call Adobe and some there did a screen share with me and they took care of it. I am running OSX 10.9.3 my issue was that the latex OSX update didn't communicate with the app. Like I said Adobe did a screen share with me and fixed it for me I think he just uninstalled and reinstalled and I want to say thats what took care of it.

I get this message when I try to open my google shared docs this week: "A browser error has occurred. Please hold the Shift key and click the Refresh button to try again." - but that click/refresh doesn't work either. What's up?

# Question
I get this message when I try to open my google shared docs this week: "A browser error has occurred. Please hold the Shift key and click the Refresh button to try again." - but that click/refresh doesn't work either. What's up?

The backend end is in serious pain....on many levels.
Try this: Connection Problems Form

Acrobat stopped working in Creative Cloud Master collection. How can I get it working or reinstall i

Acrobat stopped working in Creative Cloud Master collection. How can I get it working or reinstall it?
Windows 7, 64 bit.

Hi msickler,
In order to help you better please provide me more information about the application you are using.
Which version of Acrobat you are using and what is the exact error message that you are getting also let me know when that message poping up.
Have you tried to uninstall and reinstall Acrobat. Is it creative could subscription that you have or you have Master collection suite Cs 6.0.
Regards,
Ajlan Huda.

Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again.

I've seen issues with precloud subs in CC but not with an app that was a CC download.
Just like the subject says, "Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again."
How do I get CC to recognize that acrobat isn't on my computer so I can download it again?
thanks,
Jason

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654

Clicking 'Install' doesn't work on Creative Cloud

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