Clicking on a document in google mail doesn't open a preview in new tab on Windows but it does on my Mac. How do I fix this?

I use google mail for work and personal mail. When using my Mac, I click on a document (PDF, Excel, etc) in an email message and it opens a preview of that document in a new tab.
On my Windows PC, I do the same thing and it just sits there. I have checked the pop-up blocker and some of the settings but can't figure out why it works in one and not in another.
Any help is appreciated.

Check if this KB might be of any help:
https://support.mozilla.org/en-US/kb/tab-preferences-and-settings
Thanks!
Om Prakash

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