Clicking on a link opens a broken window that never completes?

When clicking on some links (for example, a list of links to pages in a newsletter email), a few will open, then I get dead windows. Sometimes the window will have just a title in the top bar and not go any further. More recently, I've been getting the title in the top bar, a small mini-window with about an inch of blue and the three upper-right window buttons (but non-functional), and a status bar in the middle of a black window. The status bar will go through several messages, but the window itself never completes.

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
'''''Note:''' After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Reset Firefox – easily fix most problems]] article for more information.
To Reset Firefox:
# Open the Troubleshooting Information page using one of these methods:
#*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
#*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
#At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: [[Image:Button reset]]. Click on it.
#Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
#Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.

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    EtreCheck version: 2.1.8 (121)
    Report generated March 16, 2015 at 1:03:16 PM CDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch  2.4/2.2GHz) (Verified)
        MacBook Pro - model: MacBookPro3,1
        1 2.2 GHz Intel Core 2 Duo CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR2 SDRAM 667 MHz ok
            BANK 1/DIMM1
                2 GB DDR2 SDRAM 667 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 41
    Video Information: ℹ️
        GeForce 8600M GT     - VRAM: 128 MB
            Color LCD 1152 x 720
            SE32FY22 1920 x 1080 @ 60 Hz
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 3:24:12
    Disk Information: ℹ️
        FUJITSU MHW2120BH disk0 : (120.03 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            MBHMacBkPro (disk0s2) /  [Startup]: 119.17 GB (14.12 GB free) (Low!)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        GE 98134 GE 98134
        Seagate Backup+ Desk 2 TB
            disk2s1 (disk2s1) <not mounted> : 32 KB
            Hendrix Seagate Backup Plus Drive (disk2s3) /Volumes/Hendrix Seagate Backup Plus Drive : 2.00 TB (744.01 GB free)
        Western Digital My Book 1140 3 TB
            WD Hendrix   (disk1s1) /Volumes/WD Hendrix   : 3.00 TB (2.26 TB free)
        Logitech USB Optical Mouse
        Apple Computer Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /Library/StartupItems/Parallels
        [not loaded]    com.parallels.kext.Pvsvnic (3.0) [Click for support]
            /System/Library/Extensions
        [loaded]    com.nicesoft.driver.WirelessMediaKeyboardDriver (1.0.0 - SDK 10.7) [Click for support]
        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]
        [not loaded]    com.wdc.driver.1394HP (1.0.9) [Click for support]
        [not loaded]    com.wdc.driver.USBHP (1.0.11) [Click for support]
            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]
        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]
        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]
    Startup Items: ℹ️
        NkPtpEnumWT3: Path: /Library/StartupItems/NkPtpEnumWT3
        Parallels: Path: /Library/StartupItems/Parallels
        ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.intego.netupdate.agent.plist [Click for support]
        [loaded]    com.intego.task.manager.notifier.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.barebones.textwrangler.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [failed]    com.intego.commonservices.daemon.plist [Click for support]
        [loaded]    com.intego.commonservices.icalserver.plist [Click for support]
        [failed]    com.intego.task.manager.daemon.plist [Click for support]
        [failed]    com.intego.washingmachine.daemon.plist [Click for support] [Click for details]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]
        [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
        [failed]    com.smithmicro.schedulerdaemon.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.akamai.client.plist [Click for support]
        [running]    com.akamai.single-user-client.plist [Click for support]
        [failed]    com.jdibackup.ZipCloud.autostart.plist [Click for support] [Click for details]
        [failed]    com.jdibackup.ZipCloud.notify.plist [Click for support] [Click for details]
        [running]    com.nds.pcshow.plist [Click for support]
        [loaded]    com.nds.pcshow.uninstall.plist [Click for support]
        [loaded]    com.parallels.mobile.startgui.launchagent.plist [Click for support]
        [failed]    com.smithmicro.cleaning.schedulermailer.plist [Click for support] [Click for details]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        RealPlayer Plugin: Version: Unknown [Click for support]
        DirectorShockwave: Version: 11.0.3r472 [Click for support]
        npMotive: Version: 1.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Yahoo! Installer 3: Version: 1.0.128 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        CouponPrinter-FireFox: Version: Version 1.1.5
        CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    User internet Plug-ins: ℹ️
        fbplugin_1_0_3: Version: Unknown [Click for support]
        WebEx64: Version: 1.0 [Click for support]
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
        Picasa: Version: 1.0 [Click for support]
    Safari Extensions: ℹ️
        Open in Internet Explorer
        Facebook Cleaner
        1-ClickWeather
        CustomSearchForSafari
        Facebook Ads Blocker
        defaultsearch
        Firebug Lite for Safari
        iMedia Converter Deluxe 
    3rd Party Preference Panes: ℹ️
        Akamai NetSession Preferences  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Growl  [Click for support]
        Java  [Click for support]
        NetUpdate  [Click for support]
        WDQuickView  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            MBHMacBkPro: Disk size: 119.17 GB Disk used: 105.05 GB
        Destinations:
            WD Hendrix   [Local]
            Total size: 3.00 TB
            Total number of backups: 108
            Oldest backup: 2013-07-09 08:22:49 +0000
            Last backup: 2015-03-16 16:09:05 +0000
            Size of backup disk: Excellent
                Backup size 3.00 TB > (Disk size 119.17 GB X 3)
    Top Processes by CPU: ℹ️
            78%    Spotlight
            22%    mds
             9%    WindowServer
             1%    Finder
             0%    AppleSpell
    Top Processes by Memory: ℹ️
        296 MB    Finder
        150 MB    mds_stores
        112 MB    WindowServer
        47 MB    mds
        47 MB    CalendarAgent
    Virtual Memory Information: ℹ️
        1.25 GB    Free RAM
        1.77 GB    Active RAM
        618 MB    Inactive RAM
        651 MB    Wired RAM
        4.30 GB    Page-ins
        121 MB    Page-outs
    Diagnostics Information: ℹ️
        Mar 16, 2015, 09:43:53 AM    /Library/Logs/DiagnosticReports/Spotlight_2015-03-16-094353_[redacted].cpu_reso urce.diag [Click for details]
        Mar 16, 2015, 09:33:50 AM    Self test - passed
        Mar 14, 2015, 12:25:56 AM    /Library/Logs/DiagnosticReports/firefox_2015-03-14-002556_[redacted].hang
        Mar 13, 2015, 11:38:39 PM    /Library/Logs/DiagnosticReports/Spotlight_2015-03-13-233839_[redacted].cpu_reso urce.diag [Click for details]
        Mar 13, 2015, 11:22:05 PM    /Library/Logs/DiagnosticReports/Spotlight_2015-03-13-232205_[redacted].cpu_reso urce.diag [Click for details]
        Mar 13, 2015, 11:06:13 PM    /Library/Logs/DiagnosticReports/Safari_2015-03-13-230613_[redacted].hang
        Mar 13, 2015, 10:05:53 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-13-220553_[ redacted].cpu_resource.diag [Click for details]
        Mar 14, 2015, 12:24:49 AM    /Library/Logs/DiagnosticReports/Spotlight_2015-03-14-002449_[redacted].cpu_reso urce.diag [Click for details]
      i

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    TD

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    # Double click on startup.homepage_override_url
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  • I am not able to see toolbars, when I open a new window that window is not visible, if I open from bookmarks and there is music playing I hear it but canNOT SEE the websites.

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    Hi CMorenoOT,
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    iTunes: How to set up an Apple ID within iTunes
    http://support.apple.com/kb/HT2731
    Tip: If you are trying to create an account using an existing Apple ID, like your iCloud email address, you will receive a prompt telling you that your email address is already an Apple ID. Simply tap Continue, and then tap Use Existing Account on the following screen.
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    - Once you've filled out all of the fields for your billing information, tap Next.
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    Using an existing Apple ID with the iTunes Store and Mac App Store
    http://support.apple.com/kb/HT2589
    Thanks,
    Matt M.

  • EtreCheck version: 2.1.5 (108) Report generated 4 January 2015 14:29:26 GMT  Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Adware] links for help removing adware

    My Mac is very slow and applications take a long time to load, especially Safari and iTunes.  Please help.    I have run the Etrecheck report and these are results.
    Thanks Pat
    EtreCheck version: 2.1.5 (108)
    Report generated 4 January 2015 14:29:26 GMT
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      iMac (21.5-inch, Mid 2011) (Verified)
      iMac - model: iMac12,1
      1 2.7 GHz Intel Core i5 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 0/DIMM1
      empty empty empty empty
      BANK 1/DIMM1
      empty empty empty empty
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6770M - VRAM: 512 MB
      iMac 1920 x 1080
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:32:50
    Disk Information: ℹ️
      ST31000528AS disk0 : (1 TB)
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 999.35 GB (717.51 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Seagate Expansion Desk 2 TB
      EFI (disk1s1) <not mounted> : 210 MB
      Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.66 TB free)
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. iPhone
      Apple Internal Memory Card Reader
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/Avast/components/fileshield/unsigned
      [loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
      /Library/Application Support/Avast/components/proxy/unsigned
      [loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]
    Problem System Launch Agents: ℹ️
      [failed] com.apple.syncservices.SyncServer.plist
    Launch Agents: ℹ️
      [loaded] com.avast.userinit.plist [Support]
      [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
      [loaded] com.epson.esua.launcher.plist [Support]
      [running] com.epson.eventmanager.agent.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
      [running] com.trusteer.rapport.rapportd.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.avast.init.plist [Support]
      [loaded] com.avast.uninstall.plist [Support]
      [failed] com.avast.update.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [running] com.trusteer.rooks.rooksd.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [invalid?] com.avast.home.userinit.plist [Support]
      [running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
    User Login Items: ℹ️
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
      DivXBrowserPlugin: Version: 2.2 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      OVSHelper: Version: 1.1 [Support]
      QuickTime Plugin: Version: 7.7.3
      JavaAppletPlugin: Version: Java 8 Update 25 Check version
    Safari Extensions: ℹ️
      wrc [Installed]
    3rd Party Preference Panes: ℹ️
      DivX  [Support]
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      GoToMyPC Preferences  [Support]
      Java  [Support]
      Trusteer Endpoint Protection  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 999.35 GB Disk used: 281.84 GB
      Destinations:
      Seagate Expansion Drive [Local]
      Total size: 2.00 TB
      Total number of backups: 78
      Oldest backup: 2013-07-28 18:09:06 +0000
      Last backup: 2015-01-04 14:29:38 +0000
      Size of backup disk: Adequate
      Backup size 2.00 TB > (Disk used 281.84 GB X 3)
    Top Processes by CPU: ℹ️
          2% WindowServer
          1% mds
          0% fontd
          0% mds_stores
          0% com.avast.daemon
    Top Processes by Memory: ℹ️
      120 MB Safari
      112 MB com.avast.daemon
      94 MB com.apple.WebKit.WebContent
      56 MB spindump
      52 MB mds_stores
    Virtual Memory Information: ℹ️
      479 MB Free RAM
      1.56 GB Active RAM
      1.11 GB Inactive RAM
      904 MB Wired RAM
      5.37 GB Page-ins
      75 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 4, 2015, 01:57:18 PM Self test - passed
      Standard users cannot read /Library/Logs/DiagnosticReports.
      Run as an administrator account to see more information.

    patbythesea wrote:
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    See my Mac Malware Guide for help on protecting yourself from malware. You generally don't need anti-virus software.
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

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