Clicking on "Envelopes" only brings up "Envelope Options", and not the dialog box to print envelopes, but only on certain documents.

I'm using Word 2010, and up until a few weeks ago have never had trouble printing envelopes. Then one day I clicked on Envelopes to print one, and it only
brought up Envelope Options instead of the dialog box to print envelopes. Eventually the problem went away and it worked again. Then it happened again last week. I closed down everything Office-related and started back up, and it worked again. Now it's happened
again today, and even after shutting all Office products down, it still won't let me print envelopes. I have two printers and it happens no matter which one I choose. The strange thing is it apparently only happens on certain documents, because I can open
up another letter, hit "Envelopes" and paste in the address from the letter that won't print, and it will work fine. What is wrong with these certain documents that makes Word unable to bring up the print dialog? I can't find anything online relating
to this issue. Any ideas?

1. If you empty the whole document then click the Evelopes buttong, what will happen?
2. Check if there are any special macros in these specific documents
3. Try remove both of these printers, and check this issue again.
4. Will this behavior also happen when open these documents from the other computer?
You can also share a copy of the document in SkyDrive so I can check on it. (Remove any sensitive information)
Max Meng
TechNet Community Support

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