Clicking on HTML links in Entourage opens Internet Connect.

Help.. Whenever I click on a link that is in an Entourage email Internet Connect opens instead of Safari. I am using a powerbook g4 with the latest Tiger update and the latest Microsoft office updates. The powerbook is connected by Ethernet and Safari is able to access the web. Airport is turned off and the modem is not connected. I can copy and paste the links into Safari with success but I would rather Internet Connect not open everytime I select a link. Very frustrating.
G4 powerbook Mac OS X (10.4.3)

Do you use the Internal Modem on a regular basis for anything such as receiving or sending faxes?
If not and the Internal Modem Network Port configuration is active, try deactivating the Internal Modem via System Preferences > Network and deactivate any other Network Port configurations that you don't regularly use if active.

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Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

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Message was edited by: First Magus

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This problem just arose for me today. Very frustrating. Tried all of the suggestions here without success. Then a very simple solution came to me:
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I am using Firefox 3.6.8 for Canonical 1.0 in Ubuntu 9.10.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
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This issue can be caused by an extension that isn't working properly.
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*https://support.mozilla.org/kb/Safe+Mode
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This should help:
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'''If this was the answer you were looking for, please click 'Solved' -- Thanks.'''

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Hi wayner,
Thank you for your question:
In the Firefox > Options menu under Applications, search for "mailto". From there select the action drop down and select the action.
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This macro should take you to a compose mail if you are logged in.
If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.
Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.
Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.
Thank you.

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Hello to all,
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Hi Pete,
I am getting a similar problem. I am using EmailSubmitButton on my form and when I submit the form, it pops up the Select Email client window that has options to choose Desktop Email app, Internet email and other. I want to achieve the following:
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Sounds very scary, but without knowing more about yr mac's status, it's hard to say. U cld try a get info on IC in Applications and check out it''s ownership.

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Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

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Clicking on HTML links in Entourage opens Internet Connect.

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