Clicking sound Swithing through screens Unresponsive click wheel

HEEEEEEEEEEEEEELP!
I was joyously listening to my mini without failure. I went to switch to a different song when suddenly the screen froze, it started making a rapid clicking sound and switching through the menu(screens) as if it were possessed (several times). After clicking the click wheel several times in an attempt to restart: holding down the pause button, holding down the menu and middle button, toggling the hold switch, the click wheel finally just stopped working.
I have restored the mini several times through itunes, still no response from the click wheel. I can still listen to and navigate through songs/screen through my radio dock but i really need it to function on the go.
Pleeeeeeeeeeeeeeeeease bestow your knowledge!

WELL HERE IS MY STORY I WAS UP LATE AT A PARTY (THE DAY BEFORE MY APPLE CONTRACT EXPIRED) LISTNING AND I HAD THE SAME PROBLEM AT 1:00 AM THIS HAPPEND APPLE U IDOTS WHY DO YOU INSIST ON TAKING PEOPLES MONEY I HAD TO BUY A ZUNE FOR THIS AND I LIKE IT BUT IM THINKING ON GETTING A IPOD TOUCH _--- APPLE U BETTER NOT SCREW THIS UP AGAIN__--- I ALSO TRIED THE 3R'S AND THAT DID NOT HELP
BTW ZUNE DOES NOT PUT VIRUSES ON THEIR PRODUCTS TO MAKE THE CONSUMERS BUY MORE !!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Click Wheel Totally Unresponsive

My friend gave me his iPod in the hopes that I'd fix it again. This time, the problem was not the normal freeze, reset and restore process. He said it froze, but when the iPod is connected to a power outlet or my computer, the backlight still functions and the Do Not Disconnect screen came up. As soon as I safely ejected the iPod, I tried scrolling, like I did when it "froze." Still no response. Is there anything else I can do with it? I don't know if a restoration will work, and I'm about to try that now. It seems as if the click wheel on his U2 Special Edition 40GB iPod "photo" has gone totally unresponsive.
5G 60GB Video iPod, 4G 20GB iPod, 1G 4GB iPod mini, and Tunes 6!! YAY!! Windows XP Music library: 2505 items, 7:18:28:38 total time, 12.64 GB

If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

IPod Nano (4th Generation) switches on when connected to USB power - shows Menu & hangs (unresponsive to click wheel) - deems off after 5-sec - Switches off after disconnecting from USB Power - syncs with iTunes - Tried 5R's - Problem still persists

1. The iPod Nano (4th Generation - 8GB) switches on, only when connected to USB power by showing apple logo and displays Menu options thereafter..
2. However, I can not access Menu as it is unresponsive to click wheel. As a result it is inaccessible to any further use,
3. NOTE: it displays "Battery Fully charged" icon on the screen without any "Lock" icon.
4. After 5-sec to 10-secs the screen deems off.. i.e. goes to sleep mode.. And thereafter would probably remain like that (sleeeping) for eternity!!!!
5. It Switches off after WITHOUT DISPLAYING any Apple Logo immediately after disconnecting from USB Power.
6. In other words, it can be switched on only through USB power in spite of battery being fully charged.
7. Interestingly, it syncs with iTunes. It is recognised in iTunes (Latest version 11+).. Displays on screen all commands Like.. syncronising, connecting, connected,
8. Allows to add Music, videos like a normal ipod & displays all status information in iTunes.
9. Read Trobleshooting & Tried all 5R's. Registered, Resetted, updated & Restored to iOS 1.0.2
10. It is now displaying to select Language in place of Menu options, with no access through click wheel, centre button whatsoever... Problem still persists
KINDLY GUIDE ME THE SOLUTION. APPRECIATE YOUR RESPONSE in advance...

"I get the feeling that this is a software issue that could probably be solved quite easily"
Since you have already tried all the normal troubleshooting solutions, take the iPod to your nearest Apple Store for a *proper diagnosis.* The staff there will be able to confirm if your problem is software or hardware _*at no cost to you.*_
!http://i50.tinypic.com/izvwo1.gif!

Click Wheel Unresponsive and Center Button Problem

Hey all,
I have 2 issues with my ipod nano 8GB (4th gen) that I'm thinking might be hardware, but I would like to ascertain if there's any quick/easy fixes possible.
1. Sometimes I notice that half of my click wheel is unresponsive. I would be adjusting the volume and all of a sudden the volume would pause and then jump (since whatever software is controlling the clickwheel thinks I rapidly scrolled through that unresponsive portion). Note that this unresponsiveness occurs for any scrolling action (the volume is just an example).
2. Recently, I noticed that if I hit the center button to play a song, it would sometimes immediately cycle to the next song or go back to the album if there was only one song.
I'd like to avoid sending the ipod in for repairs, so any help would be appreciated!

I have the same problem, only it's just my menu button.
It was on-and-off working for a while, but it just stopped all-together today.
No water damage, or serious drops, but I use it every day, and that might have possibly contributed to the issue.. Though you'd think they were built for frequent usage!
I'm just going to call in to apple, there isn't much online about how to help.. and you need the menu button to reset it, so that won't work to even bring me back to the original menu screen.

Click Wheel Unresponsive

I accidentally dropped my iPod Mini last week and now the click wheel is unresponsive. The screen will come on when you plug it in or move the hold switch, but nothing happens with the click wheel. I've tried to reset, but obviously this doesn't work because the click wheel is not working.

Welcome to Apple Discussions!
Try the Five R's.
If they do not work, then you will need to get your iPod serviced. However, Apple will not repair your iPod as you have voided the warranty.
You would have to have it repaired from a service like this...
iPodResQ
btabz

Click wheel unresponsive. what do i do?? Got wet

I was in parking lot when it was raining, ipod nano was in hoodie pocket and fell out into puddle, didnt get very wett since it was in rubber case, after i dropped it, it worked fine , but next day when i turned it on the click wheel was unresponsive and couldnt scroll at all through music, although i can restart it, butt doesnt work i dont know what to do :'( also i did restore origional settings, im thinking i should jsut leave it alone for few days butt not sure.

hi there and welcome to Apple Discussions!
what you need to do is submerge the iPod in a bowl of uncooked rice. this gets rid of the moisture left in the iPod after it got wet.
that should clear up the problem.
-MacDarling55

Refurbished 4th gen. frozen and click wheel unresponsive.

Hey all,
So I just got a "new" refurbished 4th Gen. ipod. (only one day!!)
My delima seems to be that it is frozen on the main menu.
I tried to do the unfrozen bit, and it has worked temporarily. However, I am unable to sroll through the click wheel to select songs.
Then, when I connect it to my AC power supply. It remains frozen and on top of that-- the screen turns dark black, so I can't seem to see what is going.
*The night before, I had it on ihome- to listen to on stereo speakers and this charges it it as well. Could it be related to this somehow?
It won't read on the computer either....
I really don't wanna do a restore, because I am away at college and my brother loaded the songs up for me, so I won't have a way to upload until I return home.
Please help me out.
Thanks.
James Cobbin
[email protected]
AIM- dancerboijamez

To clarify my issue.
It seems as though, my ipod only works when plugged into a power source.
After unplugging it-- even though with full power it will freeze and not play songs.
Any clue on what's going on?

Ipod Video 80gb with click wheel has sound, but no audio

My ipod video 80gb with click wheel has sound, but no audio. I can hear the clicking of the wheel and selections made through the headphones, but I cannot get music, video, etc. to play audio. I did the 5 R's and installed a new headphone jack prior to posting here. I am all out of ideas and any help would be greatly appreciated.

Can you connect it to an iPod Dock Stereo to check if there is music, coming out, if not the Hard Reset would solve your problem or else the Audio chip has called it a day.
I know you mentioned doing the 5Rs, but did you see the Apple Logo and the language prompt? Sorry, most of the users here, doesn't do the Hard Reset correctly.
Try the iPod Hard Reset -> Press Menu and Center button simultaneously for about 10 secs till the Apple logo comes ON, then release the button
Select your preferred language.
This wont delete or erase any song/data on your iPod Classic.
See this Apple Support Article on 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
Good Luck!

IPod model A1059, freezes, unresponsive to all click wheel entries. Reset does not work. Does not show up in ITunes or on windows explorer. What is the problem and how do I fix it?

IPOD model A1059 appears frozen and is unresponsive to all click wheel entries. Reset does not work. Does not show up in ITunes or in Windows Explorer. What is the problem and is there a fix?

If you are unable to reset the iPod (assuming the hold switch is not in the On position either), then you'll have to let the iPod's battery fully drain. Then connect it to a charger and leave it to charge for a couple of hours.
B-rock

IPod with click wheel not recognized by computer and doesn't show up in itunes. Have went through all the suggested tips and its not the cable.

ipod with click wheel not recognized on two separate laptops. Checked the cable and newer ipod shuffle works fine. Ipod will play already loaded music and play from a dock. Have went through the 5Rs and still not working. Any help appreciated.

Checked the cable and newer ipod shuffle works fine.
You're not trying to connect the iPod with click wheel using the short USB cable for the iPod shuffle, are you? If so, that won't work. The shuffle uses its headphone jack for the data connection. All other iPods use the dock connector, using a standard docking cable.

Ipod nana 3rd gen. menu is on screen, but click wheel is dead

Hi there, got a i-Pod nano 5 years old, never problems. Connect i-Pod with Mac book, appears no icon in itunes.
The menu screen is on, but the click wheel is completely dead. Still for 4 ours. Think menu screen will stop when battery is empty.
Someone knows what to do?

Make sure the Hold swtich is not ON. Even if it is OFF, try moving it to ON and then OFF again.
Try doing a Reset of the iPod
http://support.apple.com/kb/HT1320
A Reset "reboots" the iPod. It is not erased.

Looking for a clear case that protects screen and click wheel

Hi,
I've got a new 8GB Nano. I'm looking for a case to protect it from general dings and scratches. What I'm looking for is a clear case with screen and click wheel protection. Anyone know where I can find one? So far, all I've been able to find are clear cases that protect the screen but leave the click wheel unprotected. Or is click wheel protection not that that big of a thing?
Thanks!

There don't seem to be many cases available yet for the new Nano. I ordered one from iSkins, a company in Canada. You can check their website.

My click wheel and select button are unresponsive

hi
I've had my iPod mini for just over a year now and I've had one or two problems in the past. However, I've been able to reset it by holding the select button and menu button. However, today my iPod's click wheel will not respond (and doesn't make it's usual noise) and my select button is unresponsive so I can't reset. Plus my almost full battery has just drained in less than 20 minutes. Are there any tips for restoring my iPod?
Thanks

Welcome to Apple Discussions!
Try connecting it to the AC adapter after the battery is drained and resetting it. Also, is it turning on?
Finally, does it connect to your computer? Try resetting it while it is connected to the computer.
Read these tips on resetting...
http://docs.info.apple.com/article.html?artnum=61705
btabz

IPOD Clasic (20 gig) B/W screen, Click Wheel won't connect to ITUNES

Hey, anyone have this problem or any ideas on how to fix it.
I have the classic, white, 20 gig IPOD with the black & White screen and click wheel. It does everything fine, except connect to ITUNES. It has all the music previously loaded, it charges from the USB and the wall and it plays the music.
When I connect it to ITUNES, it makes a weird clicking noise as it tries to boot up. This happenes over and over like it's trying to connect with ITUNES, but just can't. I have tried to fix this by resetting it and switching the hold button on and off. It is able to reset, but still doesn't connect to ITUNES. I can't restore it b/c it doesn't show up in ITUNES. When I disconnect it from the computer, a message comes up sayin it may be corrupted. I have windows XP and the most current version of ITUNES. I also have a black IPOD video (30 gig) which works fine with ITUNES, so I don't think there's a software problem.
Any ideas??

I advise you to buy in canada:) because you can do it myself delivered Canadian I find better;)
Moi je vous conseille d'acheter au canada parce que vous pouver le faire livrée moi même canadien je les trouve meilleure
http://www.futureshop.ca/fr-CA/product/apple-ipod-touch-de-8-go-de-4e-generation -d-apple-mc540c-a/10153660.aspx?path=79be9f801a054813261463989ce4933dfr02 8go
http://www.futureshop.ca/fr-CA/product/apple-ipod-touch-de-4e-generation-de-32-g o-d-apple-mc544c-a/10153661.aspx?path=69212423ffac8605fe463447870111effr02 32 go
http://www.futureshop.ca/fr-CA/product/apple-ipod-touch-de-64-go-de-4e-generatio n-d-apple-mc547c-a/10153662.aspx?path=5e4629c7a27262d316da32e2061cd7aefr02 64 go
the site is in French good luck
Message was edited by: Samueljdbvh22
Message was edited by: Samueljdbvh22

Unresponsive click wheel

I just got a my old ipod replaced after almost 2 years of use. The old one had a back light probelm. So after about a week without an ipod my "new" aka refurbished unit came in. Not even one day into using it, the click wheel is messed up. I can get a response (the backlight comes on) from switching the hold switch on and back off but the click wheel doesn't work. Sometimes it will work fine and just stop. It will stop working for days at a time. I live a good distance from the apple store and hence the genius bar and im sick of wasting gas driving there and back, so if anyone knows how to fix this problem please share.
I know it's the click wheel because it responds through the bottom port thing. (I can plug it in my iHome and play it through that and use the remote to the iHome on it)
What I have tried:
soft reset
charge (short and long times)
plugging into computer
updating ipod software
updating itunes
cleaning the wheel
My suggestion to people with minor problems is just keep your old ipod because apple obviously gives you a piece of junk for a replacement ipod.

I have a very similar problem. When listening to a song i can't immediately change the volume, I have to press a button to "wake it up." It does the same thing in the menus and won't even allow me to play the music quiz game. I plan on taking it to the Apple store to talk to a Mac genius because the site doesn't offer much help.. and neither do I sorry good luck though, I know how you feel.
eMac Mac OS X (10.2.x)

Clicking sound Swithing through screens Unresponsive click wheel

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