Clicking "Upgrade to iTunes Plus" causes problems

I click "Upgrade to iTunes Plus" and it brings me to my music to upgrade. I click on "Buy" and I'm getting a pop up window that says "Your iTunes Plus Upgrade is Processing" and that I'll be notified by email when and how to upgrade. So I click the OK button and the window closes, only to open again. The only way to get rid of the window, or to go back to my Library, is to force quit. Anyone else experiencing this. In my past upgrades, I click the "Buy" button and the downloads just begin.

Well, my issue has been resoled. Not sure what worked, but I went into my account setting at the itunes store and I reset all my warnings. I saw this morning that one song was available for upgrade. I clicked "buy now" and it came up with a dialogue about making sure I wanted to upgrade. I checked "don't show this message again. The download started immediately (no email shenanigans) and it properly asked if I wanted to add the song to my library or delete the old song and replace it with the download.
Hope the fix sticks!

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Upgrades to iTunes Plus are not showing up

I'd love to upgrade more of my 128-bit tunes to 256-bit. I see that some are now available as such via iTunes, but my "Upgrade to iTunes Plus" doesn't show them. When I click on the title of one of them, I get a message that it is not available for customers in the US - but I can easily find it on iTunes and put it in my Shopping Cart.

Apparently sometimes, for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
Contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

Can't upgrade to Itunes Plus. I keep getting error message 1004: An unknown error occured. There was an error in the itunes Store. Please try again later. Can anyone help?

I can't upgrade to iTunes Plus. I can download songs normally but when I try to upgrade I continue to get the error message. Please help.
Thank you!

If you're having problems with the App Store you might try this:
1 - enable the Debug menu in App Store:
open the Terminal application.
copy the command below and paste into the Terminal window:
defaults write com.apple.appstore ShowDebugMenu -bool true
followed by Enter.
launch App Store, login.
2 - select the Debug ➙ Reset Application option:
3 - try again.
OT

Not all songs in album upgraded to iTunes Plus

I have many tracks that weren't upgraded after selecting "Upgrade to iTunes Plus" (actually, hundreds of them). I understand that not all tracks are currently available. Oddly, 3 tracks from the Aerosmith album "Big Ones" were not upgraded, yet all of the other tracks were. I have many other albums that show iTunes Plus eligibility in the iTunes Store, but were not upgraded. There does not seem to be any way to check for additional upgrades (the option disappeared from the iTunes main screen after upgrading). It sounds like there are many of us out there with the same type of issue. What is the deal?

Apparently sometimes, for various reasons (replacement of a track in the Store with another copy, slight changes in the release identification, etc.) the link between the track and your Purchase History can break, which will result in the track not appearing as eligible for iTunes Plus upgrade even though it exists as Plus in the Store.
Contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.
Regards.

Upgraded to iTunes Plus-Question

I just upgraded to iTunes Plus (8.0.2.20) and was under the impression that this would allow me to use my Sansa mp3 player with iTunes. Is this correct or did I misunderstand. iTunes does not recognize my player and I have purchased the upgrades for my library. Any help is apprectiated.

Upgrading to a new version of the iTunes program does not cause your songs to get upgraded to iTunes Plus.
iTunes Plus songs are in AAC format. Depending which model of Sansa you have it may or may not play the AAC files. If not, use iTunes to convert them to MP3.
The iTunes program cannot be used to load the Sansa. You probably have to use Windows Media Player. Follow the directions that came with the player.

What does it mean when upgrading to iTunes Plus?

Ok ~
So was about to upgrade to iTunes Plus, and when I click it I find this:
106 Total Songs
14 Songs
5 Albums
And then I'm given a price. I'm not sure what the break down is, or what 106, 14 are in comparison to one another. And I thought I had purchased more than 5 full albums, but whatever there. Now I have about 300 total songs listed in music I have purchased, so why only 106? I thought that more than 80% was in Plus as of last October? Could it be that a majority of my songs are not Plus yet?
Hopefully someone can make heads and tails out of what this means.
Thanks,
Chaz

In my experience...not everything has been upgraded to iTunes Plus...yet. I downloaded a huge number of upgrades a few weeks ago and now it seems like every three or four days when I connect to the iTunes store I'm alerted about more iTunes Plus upgrades available.
My advice...after you accept and install this upgrade, sort your library by "kind" to see how many more "protected aac" tracks you still have listed.
On Edit: iTunes Plus tracks will show up in your library as "purchased aac".
Message was edited by: samdogmom

HT1349 I cannot Upgrade To Itunes Plus Or Burn Itunes Songs To Mp3 Cd Disks.

I have ITunes 10.7.0.21 and I cannot Upgrade To ITunes Plus Or Burn ITunes Songs To Mp3 Cd Disks. Do I not already have the DRM Free Songs that I have already purchased from ITunes over the course of the last year? How do I get my DRM Free Songs and be able to burn or transfer them. Please advise

I think I solved this for me. I had Netbarrier set to enable "Information Hiding" when I first had this problem. Unchecking that setting solved the problem.

Cannot upgrade to iTunes plus or Complete My Album

Every time I try to upgrade to iTunes Plus or try to Complete My Album iTunes does not accept my password. I enter my password and the login box comes up again with the password feild is empty. It sometimes states that I've incorrectly input the password. It accepts my password for all other purchases. Does anyone know why and a solution to the problem?

I think I solved this for me. I had Netbarrier set to enable "Information Hiding" when I first had this problem. Unchecking that setting solved the problem.

HT201272 There are purchased items that are no longer showing in the iTunes store because I upgraded to iTunes Plus format. What can I do? My hard drive crashed and lost a great deal of my music and it's not showing in iCloud.

What can I do to see items that I have purchased but upgraded to iTunes Plus? They are not showing in my iCloud as purchased, but I still can see the original protected versions from old backups. The original was downloaded with my iMac but the computers hard drive has burned out and needs to be replaced.
Please help.
Thank you.

Thanks for the reply although I'm not too happy to hear it. What's awesome about the cloud is no longer having to keep up with any physical media. The promise of that is realized with everything else (my work, music, books) besides movies and TV.
I wonder how Google Play will handle movies/tv that becomes unavailable? Google Play does allow you to download media in some circumstances (on Android and iOS) but is generally intended for streaming. Maybe relying on a physical copy as I do with iTunes should make me more comfortable with it and not less.
I will come back to mark your reply as the solution as it becomes clear there is not a contrary position. Thank you.

HT4623 What's with audio xciter, it only plays a few songs, ones that it won't gives me a message ,upgrade to iTunes plus, what's with that, oh, it ALso says the music is drm protected, upgrade to iTunes plus?

Anyone know what's wrong with audio xciter? It tells me to upgrade to iTunes plus, what's that?when I play my music, it plays a few but wont others because it's drm protected, maybe wrong word and tells me to upgrade to iTunes plus, think I bought junk software!

I am seeing the same thing. 95% of my songs are DRM protected -according this app. But they are not. Hopefully someone has an aswer. The web page support for Xciter does not mention this issue.

Upgraded to itunes plus, but still got some DRM tracks

Hello,
I upgraded to itunes plus a little while ago and then sufferred a hard drive crash. I've restored my purchased items from my ipod, however they were the pre-upgraded DRM versions. iTunes is saying that all my purchases are DRM free and I can't find another way of removing the DRM.
Thanks in advance.
Damion.

Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of the upgraded tracks (which were a completely new download, not just a DRM "unlock"), and don't have them on an iPod, you're probably out of luck and will need to repurchase your tracks or live with the older 128kbps DRM version.
If you have your tracks backed up, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.

Network connection timed out when upgrading to iTunes Plus

Seems I unknowingly fell into the same limbo as other users, after upgrading 214 songs to iTunes Plus, when trying to download them, I only get "network timed out" messages trying to download those "upgraded" songs.
Then I did my research to find out that it's affecting a lot of people.
It's not my network I can assure you, I flushed the DNS, I tried directly from modem to cpu (removed the router from the line) checked all my network settings and security's, checked all my system32/host files, checked my packet transmission settings, disabled firewalls, virus scanners, re-installed itunes.
So then I went another step to install Itunes 10.1 on my work cpu (different network) and my ex-wife's cpu (different network) and all had the same issue after I authorized their cpu's for my account use.
The 214 songs show up ready for download, but same message (networked timed out)
Seems to me that the Apple network is probably trying to send all the songs at the same time as a single packet, which of course is going to be too huge for anybody's network. (Since I'm hearing that people requesting for their que's to be reduced to smaller numbers 30-50 songs at a time and getting success I might have to do the same)
Is there any other thing I might be forgetting?
I guess if I dont get this resolved soon™, my only resolution will be to call visa and dispute the charges which I'd rather not. Im hoping for a more logical resolution.

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

Upgrade to iTunes Plus

I have upgrades to purchase in my library for $.30 a piece, but when I click the "buy" button, it tells me that some of the listed songs are no longer available for that price. How do I remove the song(s) from the list that is the problem?
Message was edited by: rdrr

You can't remove anything from the upgrade list; it's based solely (to the best of my knowledge) on your Purchase History.
I'd suggest waiting a few days and try the upgrade again. With the many millions of tracks to be upgraded and thousands if not millions of users trying to upgrade, the iTunes Store is clearly struggling to get everything working correctly under the very heavy load. So the problem may clear up by itself in a few days. If not, contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page and explain the problem to them.

Unable to upgrade to itunes plus. What's wrong???

Virtually all of the songs I've tried to buy in the last few weeks require an upgrade to itunes 7.2 or higher to download. I am currently using 7.0.
When I click the icon to "upgrade" it takes me to a screen that explains itunes plus and an icon that says "free upgrade". I click the "free upgrade" icon and nothing happens. What's wrong?

Have you tried downloading the latest iTunes (7.6) directly from:
http://www.apple.com/itunes/download/
Then installing from the downloaded file.
If you are having trouble getting the download to work, try:
http://filehippo.com/download_itunes/
If you can download the update but you are having trouble getting it to work post any error messages.

How do I remove the duplicates that appeared after upgrading to iTunes Plus

I upgraded some of my music to the itunes plus (better quality?) and chose to send the old files to the recycle bin. All went well. The new files were added in itunes and there were no duplicates. Later we synced an ipod touch and when asked if we wanted to transfer purchases from the itouch before syncing my son responded yes. This created duplicates of the songs. The problem is ..... How do I tell which is the upgraded song so I can delete the old version?

There are various ways of doing it.
If you go to View>>Options and ensure that "Kind" is checked, old tracks will usually say "Protected AAC..." whereas the iTunes Plus tracks as shown as "Purchased AAC".
You can use this information in a smart play list to get all the tracks you don't want together for easy deletion.
You can also Look at Get info>>Summary tab.
Oldtracks will generally have 128 bit rate and an M4p file extension. iTunes Plus tracks have 256 bit rate and an M4a file extension.

Clicking "Upgrade to iTunes Plus" causes problems

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