Client-based groupware appointment / task Notes not syncronized to Outlook

The Notes in appointments and tasks don't sync from CRM 7 to Outlook 2007 but all else does? The Notes are configured to use the Log Text Type and we need them to syncronize.

Check under spro>crm>crm middleware and related components>client-based groupware integration>Settings for Client-based Synchronization if you set proper text id:
- Text type for the appointment notes(DEFAULT_APPT_TEXTTYPE)
- Text type for the task notes(DEFAULT_TASK_TEXTTYPE)
Regards.

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Hi Shobhit,
Thanks for you help.
I have the Active X settings how you say.
I'm using Lotus Notes 8.5
I checked the customizing, and we have the Settings for Client-Based Synchronization
DEFAULT_APPT_PROC_TYPE = Z000
DEFAULT_APPT_TEXTTYPE = A002
The transaction type Z000 is a copy the 0000.
When I create a activity in SAP CRM and press the synchronization button, the system creates a activity at the lotus notes. But when I create a activity in lotus notes, the system doesn't create the activity at the SAP CRM.
Best regards,

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the issue could as well be related to duplicate entries in Outlook. In this case the sync will fail because it does not know which version of a single record to update. Alternatively you might use OL 2007 and don´t have CDO installed. If the sync works when starting form the CRM UI the logon data (in the client settings under outlook) might be incorrect.
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do the following steps:
1. create transaction type for activity in spro>crm>transactions>basic settings>define transaction types
2. define synchronization settings under spro>crm>crm middleware and related components>client-based groupware integratuion>settings for client-based synchronization. here define values for:
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Regards.

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When the user is going to create a Task in outlook.
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Hello Gerd,
we at KASTO use the client based groupware integration.
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Kind regards
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Client-based groupware appointment / task Notes not syncronized to Outlook

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