Client Can't register with inContext

I am having a frustrated client: [email protected] trying to register to edit there site.
When i sent him the invitation he said he never got it. I deleted him, added him again and clicked on copy me on the invitation. I then forwarded him the invitation and he has had no luck registering. It is telling him that there is an account already with that email.
Please help, i really don't like giving our clients the runaround on this, i also haven't received a confirmation email from adobe for his account.
Thanks in advance! Marcus

I have also verified that our client is getting the email verification from adobe. However, once it says congratulations, it is saying to login. Once he does that, it says you aren't a registered user.
here is the email below........
Hello,
To verify your use of this e-mail address [email protected] with InContextEditing.com, please click on the below link.
https://incontextediting.adobe.com/services/redirect.php?url=1ab2babf8bdd7daf71551ccf6c924 4dab17b21f9&ev=2J513FWQFJJB6AA44ZZK67K07R
If you cannot access the link above, please copy and paste the link into your browser.
If you are not currently registered with Adobe InContext Editing, please disregard this message.
Sincerely,
The Adobe InContext Editing team
http://incontextediting.adobe.com

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