Client connection issue

Hi, I have a client who has a problem when trying to publish
with Contribute
He can edit a page with no problem but when he tries to
publish his changes, he gets the message:
the server may be down or not responding
He has all the relevant information for connection, the key
etc and i can publish with no problems?
Has anyone got any ideas on this as its been going on for
nearly a year now
He has tried this from work and also from home with the same
result
Cheers
Cass

If a specific FTP account has been used in establishing a
manual Contribute connection, then check that the FTP account has
sufficient privileges on the server, i.e. it should have Read,
Write, Append, Delete Files and List, Create, Remove Directories
etc.
Rgds
lukaro

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     RPCPing v6.0. Copyright (C) Microsoft Corporation, 2002-2006
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     RPCPing v6.0. Copyright (C) Microsoft Corporation, 2002-2006
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    6002
    27/100
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    0/100
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    6001
    47/100
    Server2
    6002
    0/100
    Server2
    6004
    37/100
    Server3
    6001
    0/100
    Server3
    6002
    0/100
    Server3
    6004
    41/100
    Server4
    6001
    0/100
    Server4
    6002
    29/100
    Server4
    6004
    42/100
    Server5
    6001
    69/100
    Server5
    6002
    48/100
    Server5
    6004
    69/100
    Server6
    6001
    0/100
    Server6
    6002
    0/100
    Server6
    6004
    1/100
    Server7
    6001
    0/100
    Server7
    6002
    1/100
    Server7
    6004
    1/100
    Server8
    6001
    0/100
    Server8
    6002
    0/100
    Server8
    6004
    0/100
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    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
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    import oracle.jdbc.driver.*;
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    conn = DriverManager.getConnection ("jdbc:oracle:oci8:@" + database,db_user, db_pass);
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    classpath
    C:\Program Files\apache-tomcat-5.5.12\common\lib\servlet-api.jar;C:\Program Files\apache-tomcat-5.5.12\webapps\ROOT\WEB-INF\lib\classes12.jar;C:\Program Files\apache-tomcat-5.5.12\webapps\ROOT\WEB-INF\lib\ojdbc6.jar;
    JAVA_HOME
    C:\Program Files\Java\jdk1.5.0_04
    PATH
    C:\Program Files\Java\jdk1.5.0_04\bin
    ORACLE_HOME
    D:\Oracle11\product\11.2.0\client_1\BIN

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         at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
         at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
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         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
         at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:432)
         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
         at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
         at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
         at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
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         at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
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