Client loses ability to edit pages in CS3

Hi folks, although the permissions I had for client in CS3 were pretty broad, she is now only able to edit text on SOME pages whereas she was able to edit text on all before. When I log in using CS5 I do not see any draft pages, but she said she cannot even create a draft for those pages. She can only edit one page now...
Any ideas what might be the problem here? I am now using CS 5 but had NOT opened up the website for months until she emailed me today about the problem.

Okay, I reloaded the site, made sure it is compatible and transitional, sent a new key. Client is able to log in and edit one page but not others they have created, I think, even though she has publisher permissions. She says she has no drafts on her system. I used the same key in CS3 and was able to edit all pages. We are stumped... She is one Windows and I'm on a Mac, so my guess there is something messed up in her Win preferences or whatever they're called, like plist on the mac... or something else.
All pages are checked in and she has Enabled the connection.
can anyone give me a clue as to what to tell her to do to restore her ability to edit pages?

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Message was edited by:
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Did this fix your problems? Please report back to us!

Client loses ability to edit pages in CS3

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