Client Security Solution 8.2 (Password Manager Grayed out!)

Z60m has grayed out password manager. Chip is activated how do get it back?

donimaxen, welcome to the forum,
installing CSS 8.2 is not a straight forward update. Please refer to the information provided on this site as you will also need to update Rescue and Recovery. Also ensure that you have a backup of your important files.
Hope this helps
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество
PepperonI blog

Similar Messages

"Client Security Solution" problem - not accepting password

Hi everyone
I have t 61
and every time I start it ' I get a massage to enter my windows password to enroll on client security solution.
The password is the same as the log on onto win .
And when I fill it get an error .
If somebody can help ?

While this is likely a software issue, it is always helpful to know which model system and what OS you are running.
Sometimes solutions are driver or OS dependent.
So, what model Lenovo 3000 systems are you both running? Vista or XP?
Message Edited by Mark_Lenovo on 12-11-2007 06:36 AM
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Client Security Solution Won't Open / Load

I have been messing with this over a month now and can't seem to get this working. I am using IE8, a noticed that password manager add-on was disabled, so I enabled it and it crashed IE. When I click on Client Security Solution to start password manger, nothing happens. I have re-installed the client solution several times, but still nothing. Does anyone have any suggestions to getting this working?

Having the same issue.
Environment:
Lenovo R61
M/T = 8934-F9U
CSS = 8.21.0006.00
Troubleshooting Done:
--Updated BIOS to current available.
--Updated CSS to version listed above.
--Logged in as a different user (with local admin rights.) and created a new local Windows profile. Logged in as this new user, I was able to get Password Manager to launch.
-- Reset security settings using CSS application (Advanced, Reset Security Settings)
--Disable AV realtime scanning while attempting to launch mgr.
Observations =
--When I launch the Password Manager application, the system hangs for a bit, then the cursor moves to a different area of the screen. The user of this machine has the "click to button that's in focus" setting enabled, so I assume that the app is loading but it crashes/disappears before the user is able to enter the login information to access the passwords (e.g. either fingerprint or windows password.)
-- With the Password Mgr systray icon loaded, I do get prompted to save new passwords.
I have seen that there are many many people out there with this problem but there doesn't seem to be any resolution. I've searched through various posts (most related to Firefox 3.0 issues), but to no avail.
I suppose my next steps are:
--- Restage laptop (no way...will instruct end user to go 3rd-party app before advising him to incur that expense)
--- Uninstall/Reinstall CSS.
--- Create new profile for user, migrate all of his data and test.
I'm open to suggestions or better "next steps" then I could come up with.
Thank you for reading,
David.

T61p Client Security Solutions + Password Manager + Two Operating Systems

Greetings.
I am running both XP and VISTA on my T61p. I use the client security solutions password manager feature for websites and network shares. Since my model has the biometric scanner instead of entering the user ID and password I just swipe my finger. The issue is that when I first setup client security solutions it creates some system key that I assume is tied to the security chip hardware. Once I have it setup and working under one operating system it fails to authenticate me under the other operating system. It brings up a windows that says, "Verify Identity" / "reason for authentication: system key recovery" Why am I not able to use this feature under both operating systems?
Thanks for your time.
XSYLUS

Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version. It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry. I deleted an empty CSS folder in the Common Files folder. And found several registry entries which have now been deleted. I don't believe I missed any. But unfortunately no luck. I cleared the chip again as well.
If it adds any clues, the system update was not working either. But the language fix posted on the forums resolved it. If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching. I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.

Client Security Solution--and Password Manager--no longer autoruns

My T61 was working wonderfully until recent installation of antispyware, antivirus programs.
Prior to that, on boot, I could always see a brief CSS splash screen, and, more importantly, Password Manager would always kick in automatically, to load password data or to ask if I wanted it to remember something.
Now, although Password Manager remains an icon in the system tray, it not only does not detect need for input, hotkeys do nothing, despite being marked enabled.
I downloaded CSS 8.1 from the website (although this was still installed), and ran the "Repair", but still no joy.
Your help is greatly appreciated.

Thanks again--as you suggested, a thread well worth reviewing.
In my case, I opted for the Rescue and Recovery Quick Restore--albeit with much fear and trepidation, since, unlike the roughly equivalent MS System Restore, this feature does not tell the user the date of the restore point that is being recreated.
As it turned out, this took me back to a point when Norton Internet Security was only partially removed--which created the added anxiety of (a) inability to connect to the Internet through Explorer or Outlook 2007 and (b) inability to launch any Office 2007 program! (That last caused yet another twist, since the instructions I had previously followed to completely removed Norton were now saved as .docx files....) Although Norton Internet Security was still present on the desktop, and ccApp.exe was obviously running (and unable to shut itself down on Restart), Add/Remove Programs (the first step in the removal process) would not work--"the module is missing."
Fortunately, I was able to download the Symantec Removal Tool through another computer onto a USB drive, copy the program to the T61, and run it there. (Note that although Explorer would not load fully, Internet access of a sort was still available as witness System Update and Microsoft Update downloading without difficulty--though MS could not complete installing updates for Office 2007 with Norton still in the picture. This matters because the Removal Tool accesses the net.)
Once Removal had done its thing, Explorer, Office 2007, and Password Manager again worked as before.
Sadly, I still don't know what the necessary ingredients for CSS/Password Manager are--there ought to be a listing of what files these otherwise excellent programs require. And I'm not sure what approach to firewall, antivirus, and antispyware I ought to take, given the possibility that the programs I replaced Norton Internet Security with caused CSS/Password Manager grief.
Sigh.

Client Security Solutions wants to synchronise passwords with Windows

For some reason Client Security Solutions wants to synchronise passwords with Windows. I managed to get rid of this request years ago but it has returned. My problem is that I can't remember what my windows password is. How can I stop ThinkVantage from making this request each time I boot up my computer?

C'mon, Lenovo! I'm the original poster on this...your original response was that Password Manager doesn't work on Google Chrome because they don't support extensions...but they have in their latest release since at least 5 months ago!!
Disappointing.
T410 i620 4GB, Windows 7 x64

Thinkadvantage Productivity Center - Password Client Security Solution

Thinkadvantage Productivity Center - Password Client Security Solution password manager opens from sys tray but after you put in your password it shuts down after first minimizing. At one point firefox was installed, but since removed and it is still doing this. Please help on next steps?

Hi,
can you please explain, what exactly is happening on your system?
Based on your description I can imagine multiple situations.
Here are some of them:
- You want to save a password using the Client SEcurity Solution Password manager (CSS), BUt after you enter the password for that particular web page and you enter then also the password for the CSS applicaiton, then nothing happens.
- You try to open the main Page of CSS and after you enter the password into the first screen, then the page goes away, and the nothing more happens.
Please let me know the exact description of your situation and the version of your system, Windows and the CSS application, so that I can optionally try to reproduce this situation.
Cheers

Client Security Solution password problem

I have just had my computer reformatted to the factory settings. I wanted to avoid having to enter my password each time I logged in but, as has happened before, I forgot what the process was. Eventually I made my password blank and did something else (?) which meant that I wasn't asked for a password by Windows. Unfortunately Client Security Solutions now asks me to validate my identity ("Your Windows password was changed recently. Please enter your Windows password to synchronise with Client security Solution".)
I have just given myself a new Windows password and will see how it goes with Client Security Solution once I reboot. My basic aim is to bypass the Windows password screen.

Since my last message I have reset my Windows password. I no longer get the message from Client Security Solution, instead Windows tells me that I have entered the wrong password. All is OK if I then enter the new password.
Perhaps this query should be placed on a Windows forum? I have set Windows to bypass the password entry screen, so If it weren' for this problem I would never have to enter a password.

Rescue Recovery / No Windows password / Unrgistered user Client Security Solutions

Hello....When boosted my Lenovo 3000 V100, I got the message saying that Windows could not start because the file "windows root \ system32 \ hal.dll" was either missing or damaged, and that a copy should be reinstaled.
I tried to access the Rescue and Recovery 3, which deployed but then asked me for my Windows password, which I don't have. I pressed Enter anyways and got as answer that I'm not registered with Client Security Solutions, and that only registered users can start a session in Rescue and Recovery or retrieve passwords in case they had been forgotten. What can I do?. I bought my laptop in Chile (spanish) and I am currently living in France.
Thanks,
Jose Luis

SALUT "MALHEREUX"
J AI RESOLU MON SOUCI....A PEU PRES.
IL A FALLU DEMANDER LES CDs DE RESTAURATION A LENOVO. ILS SONT ARRIVES EN SIX SEMAINES, ET APRES AVOIR REFAIRE LA DEMANDE TROIS FOIS.
ENFIN, J AI REBOOSTE L ORDI ET PERDU TOUTE LA INFORMATION ENREGISTRE DANS LE DISQUE....
BON COURAGE

Client Security solution not working with fingerprint, Fingerprint Tab is unavailable

Just recieved my Thinkpad T430 today and have done all updates on the system. I am trying to use Client Security Solution with my fingerprint however it will not allow me to do so. Whenever I go into password manager I get the message, "The requested operation requires fingerprint authentication, but the device is not installed. Please make sure the device is connected and retry the option". Any idea as to how I can fix this? Currently the fingerprint only works to logon to windows (Note: I'm Running Windows 7 Pro x64).

Hi
Lastest CSs is not in system update, you could try the install the latest version in follow link:
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS014164

Alternative to Client Security Solution

Hi,
I like the fingerprint reader on the T500, but find that the client security solution software is very slow. Is there an alternate software that will work with the T500 fingerprint reader?
Thanks

Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
If you realy want to clear everything from CSS I would do it in following steps:
- dissable CSS <Enhanced Security->Deactivate>
* reboo the machine
- start into BIOS and clear the Security chip <this will clean everything from CSS>
- save changes and start into OS
- go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
- activate CSS <Enhanced Security-> Activate>
* reboot the machine
- start from the scratch with all the passwords etc.
Let me know, if this help
Rgrds

Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

A problem with Client Security Solution patch for Mozilla Firefox3

After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel. Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
I have never had an issue using the TV password manager and IE7. It is a very reliable combination.
I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2). I have never had Lenovo Password Manager on my T60. Everything works reliably well with this combination.
In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
1. Tools --> Add-Ons
2. Disable TV Password Manager, then restart FF3
3. Tools --> Add-Ons
4. Enable TV Password Manager, then restart FF3
5. TV Password Manager will work for the duration that I am using the browser session
Once I close FF3 and reopen it, TV Password Manager no longer works. The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session. It is very consistent. Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above. If this is due to a conflict with other software on my laptop, I have not been able to determine this.
In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success. I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success. I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail. Again FF 2.0.0.16 continues to work very well with little effort on my part. I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably. I have FF2 and IE7 working so I have plenty of good alternatives at this time. I will post this at the FF3 above as well to see if anyone has any feedback.
Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

T61p 6460 74M - Client Security Solution Problem

I am having problems with the Client Security Solution running under Vista
I am able to log in OK using the fingerprint reader or password however after the system boots the CSS widow appears asking for password, I enter the password but it does not recognise this and requeste retry or cancel. If I retry the password entry it advises that "Authentication Failed". I then cancel and the CSS window offers to configure the CSS - hit "Yes", requests verification of identity with password - I enter password - response is "Authentication Failed" and back to square 1.
Can the CSS be reinstalled and then reinitialised. This problem may have arisen after I upgraded my Norton Internet Security 2007 or 2008 to NIS 2009, or when I reset Internet Explorer 7. I note at this time the Password Manager dissappeared from IE7.
Does anybody have some advice please since this useful function - Password Manager - has now been either disabled or removed.
Regards Chris R.

I had problem with CSS also after installing (maybe) Norton Update. No answer from CSS at all any where, and I could not start it it either.
I reinstalled it with the application:
C:\Program Files\Lenovo\Client Security Solution\css_admin_vista_launcher.exe
An then it works again - installation will delete all store passwords!

Client Security Solution - unable to open even see in Windows after succesfull install

Hello,
I just downloaded and successfully installed the latest Client Security Solution for windows 7. After installation it asks for restart, I do it but after reboot I don't see it (!). Under Lenovo ThinkVantage Tools is no CSS at all .. everything others are there, at least I hope. All other features I have are absolutely up to date, since the laptop has only few days and I did careful
updates on everything.
I don't understand, windows install it and there is nothing .. I don't even know where to search for it ... can you help me out
why can't I see the installed CSS?
Password manager 3.20 - but no fingerprint options
Backup and restore 4.31
Downloaded CSS should be 8.30
Solved!
Go to Solution.

you can stop it from auto filling PWs in PWM uncheck the box for auto log in every saved PW should have this option you should see something like this but not exactly LIKE IT this is PWM4 BETA
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
Did a member help you today? Thank them with a Kudo!
If a post answers your question, please mark it as an "Accepted Solution"!
Regards,
GMAC

Client Security Solution 8.2 (Password Manager Grayed out!)

Similar Messages

Maybe you are looking for