Client Security Solution--and Password Manager--no longer autoruns

My T61 was working wonderfully until recent installation of antispyware, antivirus programs.
Prior to that, on boot, I could always see a brief CSS splash screen, and, more importantly, Password Manager would always kick in automatically, to load password data or to ask if I wanted it to remember something.
Now, although Password Manager remains an icon in the system tray, it not only does not detect need for input, hotkeys do nothing, despite being marked enabled.
I downloaded CSS 8.1 from the website (although this was still installed), and ran the "Repair", but still no joy.
Your help is greatly appreciated.

Thanks again--as you suggested, a thread well worth reviewing.
In my case, I opted for the Rescue and Recovery Quick Restore--albeit with much fear and trepidation, since, unlike the roughly equivalent MS System Restore, this feature does not tell the user the date of the restore point that is being recreated.
As it turned out, this took me back to a point when Norton Internet Security was only partially removed--which created the added anxiety of (a) inability to connect to the Internet through Explorer or Outlook 2007 and (b) inability to launch any Office 2007 program!  (That last caused yet another twist, since the instructions I had previously followed to completely removed Norton were now saved as .docx files....)  Although Norton Internet Security was still present on the desktop, and ccApp.exe was obviously running (and unable to shut itself down on Restart), Add/Remove Programs (the first step in the removal process) would not work--"the module is missing."
Fortunately, I was able to download the Symantec Removal Tool through another computer onto a USB drive, copy the program to the T61, and run it there.  (Note that although Explorer would not load fully, Internet access of a sort was still available as witness System Update and Microsoft Update downloading without difficulty--though MS could not complete installing updates for Office 2007 with Norton still in the picture.  This matters because the Removal Tool accesses the net.)
Once Removal had done its thing, Explorer, Office 2007, and Password Manager again worked as before.
Sadly, I still don't know what the necessary ingredients for CSS/Password Manager are--there ought to be a listing of what files these otherwise excellent programs require.  And I'm not sure what approach to firewall, antivirus, and antispyware I ought to take, given the possibility that the programs I replaced Norton Internet Security with caused CSS/Password Manager grief.
Sigh.

Similar Messages

  • Client Security Solution and Office 2010's Word and Outlook

    I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail  64 bit Home Premium upgrade package at a local store.
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    Claude

    Hi All,
    May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
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    Regards,
    Cleo
    WW Social Media
    T61, T410, x240, Z500, Flex 14
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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  • Client Security Solution And System Key Recovery

    Hey,
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    Thanks for the reply.
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  • Client Security Software /. Password Manager / Windows Authentication

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  • How do I launch and Reset Client Security Solution?

    W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security.  During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
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    Solved!
    Go to Solution.

    Been away working, now back...
    It was an HP8500 Printer that started all of this.  I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
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    As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
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  • Rescue Recovery / No Windows password / Unrgistered user Client Security Solutions

    Hello....When boosted my Lenovo 3000 V100, I got the message saying that Windows could not start because the file "windows root \ system32 \ hal.dll" was either missing or damaged, and that a copy should be reinstaled. 
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    SALUT "MALHEREUX"
    J AI RESOLU MON SOUCI....A PEU PRES.
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    BON COURAGE  

  • Firefox3 and Password Manager

    I've been waiting to upgrade to Firefox3 untill the Password Manager worked with it.
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    Bob, thanks for your update.  Based on your success, I attempted to download FF3 again and finally achieved success this morning.  The method I had to go though was as follows:
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    Unintalled FF2
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    Had to work through this process found at: Password Manager incompatible with Firefox 3
    Find tvtpwm_moz_xpi.xpi in Client Security Solution install directory (C:\Program Files\Lenovo\Client Security Solution)
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    So far, I have had no issues with auto population of username/password.  I went through this exact same process multiple times in the past without success.  Now, I am wondering if the latest rev. of FF3 (3.0.3) has allowed for better stability with the password manager.  I still do not understand what the CSS Patch for FF3 was supposed to ever do.  In my opinion, it should have performed what I had to perform manually above.
    Question:  When I look at my add-ons, the ThinkVantage Password Manager still shows "2.0".  It works fine, but should this have changed to 3.0?
    Message Edited by Kaz on 10-23-2008 01:27 PM
    Message Edited by Kaz on 10-23-2008 01:28 PM
    Message Edited by Kaz on 10-23-2008 01:33 PM
    T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

  • Client Security Solution CSP Only

    Hi,
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    But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
    By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
    Best regards.

    This is from a post on the Thinkpads.com forum during the beta:
    I forget the name of the very clever person who figured this out, but it wasn't me.
    How to install Client Security Solution on Windows 7:
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    2. Open the file tvtcss82v64_0023ww.exe to begin installation.
    3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
    4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
    5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
    6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
    7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
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  • Client security solutions TMP error message on a t60 with XP

    I just installed client security solutions and I’m getting the follow error message.  When I go to programs and click no security solutions opens.  This t60 is new to me so I’m not sure which questions to ask.
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    Any advice?
    Thanks
    http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
    <a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
    [IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

    Who has client security, restore and fingerprint reader all working together?  I did updates and when one works the other doesn’t.  If I could find all three that work I would be happy.  If you give me your versions numbers that works on yours that would be great.  I have a T60 running XP

  • Fingerprint tab unavailable in client security solution

    Thinkpad W510
    Windows 7 x64
    Client security solution version 8.30.0031.00
    Fingerprint software version 5.9.4
    I have uninstalled and reinstalled the fingerprint software and the option is still greyed out in client security solution.
    whats up with this?
    Solved!
    Go to Solution.

    hey mikeace420,
    could you uninstall both software as well as the ThinkVantage Toolbox.
    Go to our download page via http://support.lenovo.com and download the three software that was previously removed.
    now install ThinkVantage Toolbox first, followed by Client Security Solution and then the Fingerprint software
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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  • T61p Client Security Solutions + Password Manager + Two Operating Systems

    Greetings.
        I am running both XP and VISTA on my T61p.  I use the client security solutions password manager feature for websites and network shares.  Since my model has the biometric scanner instead of entering the user ID and password I just swipe my finger.  The issue is that when I first setup client security solutions it creates some system key that I assume is tied to the security chip hardware.  Once I have it setup and working under one operating system it fails to authenticate me under the other operating system.  It brings up a windows that says, "Verify Identity" / "reason for authentication:  system key recovery"  Why am I not able to use this feature under both operating systems?
    Thanks for your time.
     XSYLUS

    Thanks for the reply.
    I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version.  It still errors out.
    As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry.  I deleted an empty CSS folder in the Common Files folder.  And found several registry entries which have now been deleted.  I don't believe I missed any.  But unfortunately no luck.  I cleared the chip again as well.
    If it adds any clues, the system update was not working either.  But the language fix posted on the forums resolved it.  If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching.  I could be wrong, however, there have been alot of attempts.
    I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
    Thanks again.

  • Client Security Solution password problem

    I have just had my computer reformatted to the factory settings. I wanted to avoid having to enter my password each time I logged in but, as has happened before, I forgot what the process was. Eventually I made my password blank and did something else (?) which meant that I wasn't asked for a password by Windows. Unfortunately Client Security Solutions now asks me to validate my identity ("Your Windows password was changed recently. Please enter your Windows password to synchronise with Client security Solution".)
    I have just given myself a new Windows password and will see how it goes with Client Security Solution once I reboot. My basic aim is to bypass the Windows password screen.

    Since my last message I have reset my Windows password. I no longer get the message from Client Security Solution, instead Windows tells me that I have entered the wrong password. All is OK if I then enter the new password.
    Perhaps this query should be placed on a Windows forum? I have set Windows to bypass the password entry screen, so If it weren' for this problem I would never have to enter a password.

  • "Client Security Solution" problem - not accepting password

    Hi everyone
    I have t 61
    and every time I start it ' I get a massage to enter my windows password to enroll on client security solution.
    The password is the same as the log on onto win .
    And when I fill it get an error .
    If somebody can help ?

    While this is likely a software issue, it is always helpful to know which model system and what OS you are running.
    Sometimes solutions are driver or OS dependent.
    So, what model  Lenovo 3000 systems are you both running?  Vista or XP? 
    Message Edited by Mark_Lenovo on 12-11-2007 06:36 AM
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
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  • Rescue and Recovery and Client Security solution question

    I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
    Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
    Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
    Any help will be appreciated!
    Solved!
    Go to Solution.

    Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

  • Thinkadvantage Productivity Center - Password Client Security Solution

    Thinkadvantage Productivity Center - Password Client Security Solution password manager opens from sys tray but after you put in your password it shuts down after first minimizing.  At one point firefox was installed, but since removed and it is still doing this.  Please help on next steps? 

    Hi,
    can you please explain, what exactly is happening on your system?
    Based on your description I can imagine multiple situations.
    Here are some of them:
    - You want to save a password using the Client SEcurity Solution Password manager (CSS), BUt after you enter the password for that particular web page and you enter then also the password for the CSS applicaiton, then nothing happens.
    - You try to open the main Page of CSS and after you enter the password into the first screen, then the page goes away, and the nothing more happens.
    Please let me know the exact description of your situation and the version of your system, Windows and  the CSS application, so that I can optionally try to reproduce this situation.
    Cheers

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