Client Security Solution - unable to open even see in Windows after succesfull install

Hello,
I just downloaded and successfully installed the latest Client Security Solution for windows 7. After installation it asks for restart, I do it but after reboot I don't see it (!). Under Lenovo ThinkVantage Tools is no CSS at all .. everything others are there, at least I hope. All other features I have are absolutely up to date, since the laptop has only few days and I did careful
updates on everything.
I don't understand, windows install it and there is nothing .. I don't even know where to search for it ... can you help me out
why can't I see the installed CSS?
Password manager 3.20 - but no fingerprint options
Backup and restore 4.31
Downloaded CSS should be 8.30
Solved!
Go to Solution.

you can stop it from auto filling PWs in PWM uncheck the box for auto log in every saved PW should have this option you should see something like this but not exactly LIKE IT this is PWM4 BETA
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
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Regards,
GMAC

Similar Messages

Client Security Solution Won't Open / Load

I have been messing with this over a month now and can't seem to get this working. I am using IE8, a noticed that password manager add-on was disabled, so I enabled it and it crashed IE. When I click on Client Security Solution to start password manger, nothing happens. I have re-installed the client solution several times, but still nothing. Does anyone have any suggestions to getting this working?

Having the same issue.
Environment:
Lenovo R61
M/T = 8934-F9U
CSS = 8.21.0006.00
Troubleshooting Done:
--Updated BIOS to current available.
--Updated CSS to version listed above.
--Logged in as a different user (with local admin rights.) and created a new local Windows profile. Logged in as this new user, I was able to get Password Manager to launch.
-- Reset security settings using CSS application (Advanced, Reset Security Settings)
--Disable AV realtime scanning while attempting to launch mgr.
Observations =
--When I launch the Password Manager application, the system hangs for a bit, then the cursor moves to a different area of the screen. The user of this machine has the "click to button that's in focus" setting enabled, so I assume that the app is loading but it crashes/disappears before the user is able to enter the login information to access the passwords (e.g. either fingerprint or windows password.)
-- With the Password Mgr systray icon loaded, I do get prompted to save new passwords.
I have seen that there are many many people out there with this problem but there doesn't seem to be any resolution. I've searched through various posts (most related to Firefox 3.0 issues), but to no avail.
I suppose my next steps are:
--- Restage laptop (no way...will instruct end user to go 3rd-party app before advising him to incur that expense)
--- Uninstall/Reinstall CSS.
--- Create new profile for user, migrate all of his data and test.
I'm open to suggestions or better "next steps" then I could come up with.
Thank you for reading,
David.

Client Security Solutions wants to synchronise passwords with Windows

For some reason Client Security Solutions wants to synchronise passwords with Windows. I managed to get rid of this request years ago but it has returned. My problem is that I can't remember what my windows password is. How can I stop ThinkVantage from making this request each time I boot up my computer?

C'mon, Lenovo! I'm the original poster on this...your original response was that Password Manager doesn't work on Google Chrome because they don't support extensions...but they have in their latest release since at least 5 months ago!!
Disappointing.
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Thinkadvantage Productivity Center - Password Client Security Solution

Thinkadvantage Productivity Center - Password Client Security Solution password manager opens from sys tray but after you put in your password it shuts down after first minimizing. At one point firefox was installed, but since removed and it is still doing this. Please help on next steps?

Hi,
can you please explain, what exactly is happening on your system?
Based on your description I can imagine multiple situations.
Here are some of them:
- You want to save a password using the Client SEcurity Solution Password manager (CSS), BUt after you enter the password for that particular web page and you enter then also the password for the CSS applicaiton, then nothing happens.
- You try to open the main Page of CSS and after you enter the password into the first screen, then the page goes away, and the nothing more happens.
Please let me know the exact description of your situation and the version of your system, Windows and the CSS application, so that I can optionally try to reproduce this situation.
Cheers

Unable to recognize integrated smartcard reader by Client Security Solution

Hi, I have a W510 with an integrated smartcard reader. I tried to setup a new smart card, but at Client security solution ver. 8.30 over a windows 7 64 bits, is not recognized. Accessing the CSS software, I choose the Advance menu, an the option "Setup smartcard" always remains not highlighted, that means that the CSS software doesn't recognize the Smartcard/smartcard reader. The smart card reader driver is recognized by the system devices and it's installed well, the system said that is working correctly but I'm not able to access the "setup smartcard" option at CSS SW. I updated everything from Lenovo site and still doesn't work. Someone has any clue or idea about this? I'm trying to setup a Encryption Smart Card, I don't have idea about what kind, but it's new from an Omnibook (a pack with 5 smartcards) and it comes label with "an imagineCard Solution" label. it has a round chip instead a square chip like the credit cards.
I really appreciate all your advices about this.
Ebert Toxqui
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Yes, CSS software has the option to setup a smart card (as is mentioned at CSS deployment guide from Lenovo for CSS 8.3), but the software doesn't recognized the smartcard once I plug into the Thinkpad. The main purpose for the smart card will be authenticate the user using smartcard allowing to work when it's inserted and stop to work once it's retired from the laptop. The chip and all security options are enable using CSS.
Please let me know how to solve this or give me the software/middleware to recognize the smart card for W510.
Thnaks in advance.
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A problem with Client Security Solution patch for Mozilla Firefox3

After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel. Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
I have never had an issue using the TV password manager and IE7. It is a very reliable combination.
I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2). I have never had Lenovo Password Manager on my T60. Everything works reliably well with this combination.
In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
1. Tools --> Add-Ons
2. Disable TV Password Manager, then restart FF3
3. Tools --> Add-Ons
4. Enable TV Password Manager, then restart FF3
5. TV Password Manager will work for the duration that I am using the browser session
Once I close FF3 and reopen it, TV Password Manager no longer works. The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session. It is very consistent. Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above. If this is due to a conflict with other software on my laptop, I have not been able to determine this.
In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success. I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success. I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail. Again FF 2.0.0.16 continues to work very well with little effort on my part. I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably. I have FF2 and IE7 working so I have plenty of good alternatives at this time. I will post this at the FF3 above as well to see if anyone has any feedback.
Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

How do I launch and Reset Client Security Solution?

W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security. During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
Lenovo Document ID#HT004617 correctly addresses this problem; but I'm stuck on their Solution Step #4 (Launch Client Security Solution) - I'm supposed to launch the program, click advanced, and then select "Reset Security Settings." Problem is there are over 4 dozen executable files in the (2) qty Client Security Solution sub-directories (c:/program Files (x86)/Lenovo/Client Security Solution and c:/Program Files/Lenovo/Client Security Solution) and I have yet to find one that properly launches the CSS program. (CSS is not available from the Lenovo ThinkVantage Tools menu).
How do I start CSS?
I keep machine up to date, ThinkVantage Fingerprint software #5.9.3, PW Manager version 3.20.0335.00. Machine is under warranty but Lenovo Support thus far unable to tell me what to do!
I'm sure somebody here knows the right CSS file to run, and specific procedure to synchronize the Password, would sure appreciate some help on this, thank you!
Solved!
Go to Solution.

Been away working, now back...
It was an HP8500 Printer that started all of this. I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
BACK TO MY ORIGINAL QUESTION - How do I reset CSS? Per furnished Lenovo documentation, (found on the hard drive) CSS was never installed on Windows 7 machines (for some Lenovo reason). I can export PWs to external drive but still have no idea how to launch the CSS files (of which several executable files came pre-loaded on my machine).
As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

Client security solutions TMP error message on a t60 with XP

I just installed client security solutions and I’m getting the follow error message. When I go to programs and click no security solutions opens. This t60 is new to me so I’m not sure which questions to ask.
I have the fingerprint reader working
What should I ask or tell
Any advice?
Thanks
http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client Security Solution password problem

I have just had my computer reformatted to the factory settings. I wanted to avoid having to enter my password each time I logged in but, as has happened before, I forgot what the process was. Eventually I made my password blank and did something else (?) which meant that I wasn't asked for a password by Windows. Unfortunately Client Security Solutions now asks me to validate my identity ("Your Windows password was changed recently. Please enter your Windows password to synchronise with Client security Solution".)
I have just given myself a new Windows password and will see how it goes with Client Security Solution once I reboot. My basic aim is to bypass the Windows password screen.

Since my last message I have reset my Windows password. I no longer get the message from Client Security Solution, instead Windows tells me that I have entered the wrong password. All is OK if I then enter the new password.
Perhaps this query should be placed on a Windows forum? I have set Windows to bypass the password entry screen, so If it weren' for this problem I would never have to enter a password.

6483: Client Security Solution message

Hello,
I have a client whose 6483 machine is telling him to enter his Windows password:
"Verify Identity
Reason for authentication: Your Windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution."
This is a home machine, so for all intents and purposes, it doesn't have a Windows password. The only password he had was the admin password he made up when he first booted the OS, but that password doesn't work.
I did some poking around through the forums here and it seems like if there is a TPM chip onboard, that turning that chip off or resetting it in BIOS might do the trick, but I'm not sure if this machine has a TPM chip.
Has anyone encountered this on a ThinkStation, and if so, what was the solution?

there is a dedicated TPM menu in the BIOS where you can clear the chip, disable it, enable it, etc. i personally don't use CSS and can't tell you how to fix it but it's definitely worth playing with the TPM area in the BIOS to see if it helps.
you should also search through the dedicated TVT forum to see if you can find a similar situation and resulting solution.
good luck!
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Client Security Solution CSP Only

Hi,
We have a bunch of t430, t440s in our environment. I would like to encrypt certificates using tpm. (the hdd is already encrypted with mcafee)
I have installed client security solution and it provides a CSP for tpm, which does the trick. I've created MS CA templates and able to deploy certificates.
But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
Best regards.

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Client Security Solutions cannot reinstall

Hello.
I have a T61. Recently loaded with xp. I updated the Client Security Solutions to 8.2 and the firefox 3.0 patch both of which went well. The password manager worked fine for a week or so and then stopped communicating. It would not even manage the database. I uninstalled css only to find I could not reinstall it. Each attempt fails with a dialog box stating error 25003, failed to check computer manufacturer. I've also tried to install version 8.1 with the same error. I've cleared the TPM and ran system updates. At this point short of a clean installl factory reset of the entire laptop, I'm at a loss. Below is the end of the install log. It wouldn't let me post it in its entirety. Thank you
Action ended 6:45:52: checkFP_ATC20. Return value 1.
MSI (c) (F4:6C) [06:45:52:812]: Doing action: checkPreviousCSS
Action 6:45:52: checkPreviousCSS.
Action start 6:45:52: checkPreviousCSS.
MSI (c) (F4:6C) [06:45:52:812]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'checkPreviousCSS'
MSI (c) (F4:38) [06:45:52:843]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI26F.tmp, Entrypoint: checkPreviousCSS
Action ended 6:45:52: checkPreviousCSS. Return value 1.
MSI (c) (F4:6C) [06:45:52:984]: Doing action: CheckBIOS
Action 6:45:52: CheckBIOS.
Action start 6:45:52: CheckBIOS.
MSI (c) (F4:6C) [06:45:52:984]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CheckBIOS'
MSI (c) (F44) [06:45:53:015]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI270.tmp, Entrypoint: checkBiosEXT
7/21/2009 6:45:53 checkBiosEXT: TVT ERROR: return code = 24, GetLastError() = 1060
7/21/2009 6:45:53 TVT ERROR: checkBiosEXT: getTVTSupport() failed.

Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version. It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry. I deleted an empty CSS folder in the Common Files folder. And found several registry entries which have now been deleted. I don't believe I missed any. But unfortunately no luck. I cleared the chip again as well.
If it adds any clues, the system update was not working either. But the language fix posted on the forums resolved it. If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching. I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.

Client Security Solution 8.21 for Windows 7 (64-bit only)

i used to work on client secuirty on my old OS windows Vista, now after i upgrade to windows 7, the appliaction wont install on my OS.
i tried to install the Vista Ver. and its not working
please advice

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Help with setup of the X60s Client Security Solution

I recently restored my X60s HDD using the Product Recovery CD from
the Lenovo Service Center here in Singapore. Prior to the recovery
I had to reset the Security Chip thru the BIOS setup.
I did not setup any password in the system during the recovery
process. Part of the recovery process I did was to upgrade the
Rescue and Recovery (R&R) to Version 4.21.0016.00 and the Client
Security Solution (CSS) to Version 8.20.0023.00
Now that I have restored the Windows XP system and all of my
application software, I tried to setup my Windows password and also
use the CSS for added security of my notebook.
When I initiate the CSS, it ask me for my Windows password so that
the userid can be enrolled in CSS. When I enter the password and
press the OK button, I got this message ... "The user could not be
enrolled with Client Security Solution"
I think that the error is related to the resetting of the embedded
chip, called the Trusted Platform Module (TPM) in the notebook.
How do I now resolve this issue of using the CSS?
By the way, I just bought my X60s last Aug 23 2008 and the reason
why I had to recover my HDD is also because of the problem with the
CSS password which for some reason it always fails to authenticate.
Regards
Rodney

railman wrote:
I have a Zen Micro 4GB setup and working great on our desktop computer. I have the Creative Media Source v3.0.9 and Zen Micro Media Explorer v4.00.22 software installed. I purchased two Zen Micro 6GBs at Christmas for my kids. I have been through the manual and these forums, but no help on how to setup the two new Zen Micros to work with the existing software. The new Zens do show the popup "Creative Media Device Detected", and I can see the new Zens in Windows Explorer. The new Zens do not show up in the Zen Micro Media Explorer. Do I have to install the Zen software for each of the three Zens? If not, any ideas? Thanks
It appears that you may have both PlaysForSure Zen Micro and non-PlaysForSure Zen Micro. As such, you should install both plugins for MediaSource. A newer version of MediaSource is also available to you.
Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
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I downloaded a widget from apple and was unable to open it because a window appeared telling me that the developer was unidentified. How do I change the security preferences that allow me to only install apps from the Mac App Store?

I downloaded a widget from apple and was unable to open it because a window appeared telling me that the developer was unidentified. How do I change the security preferences that allow me to only install apps from the Mac App Store?

go to system preferences - security and privacy - under allow applications downloaded from - click on anywhere.

Client Security Solution - unable to open even see in Windows after succesfull install

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