Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

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hey hiratapqd,
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http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client Security Solution

Hi,
I bought X60 a year ago but with recent restores, everytime I boot up there's a message :
[Client Security Solution : There was a problem connecting to a critical service. It is possible that anti-virus or firewall software is blocking connection. Also, check to make sure that the TPM device driver is installed and enabled].
I have tried disable firewall both from XP and AV but still. I don't know how to identify TPM device driver or whether it exist/not.
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I had the same problem with an X60 running XP and this adjustment to the BIOS stopped the error message:
Restart your computer.
Press F1 when the blue button prompt comes up.
Use the down arrow key to highlight Security and hit Enter.
From Security choose Security Chip.
If the Current Setting is Disabled then this is your problem.
Hit Enter and select Inactive.
Finally hit F10.
Message Edited by gorak on 06-06-2008 10:44 AM

Client Security Solution and Office 2010's Word and Outlook

I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail 64 bit Home Premium upgrade package at a local store.
I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7, 64 bit ThinkVantage software with System Update 4.
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Then I had this issue with Client Security - Password Manager version 8.30.00.32.00 and Office 2010's Word & Outlook. This was before I spotted a tread with the same issue between Password Manager 3.20.0320.00 and Office 2007.
I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
I called Lenovo and was told that they do not support retail version of Win 7. (Remember they refuse to sell me their version a week earlier). Because I dint know what to do, I deactivated the TPM in Client Security and it solve the problem in both Word & Outlook.
On the following automatic System Update at the Lenovo site the system pick up something was wrong with Client Security (it did not when the TPM was activated???) and offered to download and install "Client Security Solution Office 2007 Patch 64bit". I did and following installation I re activated the TPM. The problem in Word & Outlook was no longer there.
Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
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Hi All,
May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
Thanks!
Regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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6483: Client Security Solution message

Hello,
I have a client whose 6483 machine is telling him to enter his Windows password:
"Verify Identity
Reason for authentication: Your Windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution."
This is a home machine, so for all intents and purposes, it doesn't have a Windows password. The only password he had was the admin password he made up when he first booted the OS, but that password doesn't work.
I did some poking around through the forums here and it seems like if there is a TPM chip onboard, that turning that chip off or resetting it in BIOS might do the trick, but I'm not sure if this machine has a TPM chip.
Has anyone encountered this on a ThinkStation, and if so, what was the solution?

there is a dedicated TPM menu in the BIOS where you can clear the chip, disable it, enable it, etc. i personally don't use CSS and can't tell you how to fix it but it's definitely worth playing with the TPM area in the BIOS to see if it helps.
you should also search through the dedicated TVT forum to see if you can find a similar situation and resulting solution.
good luck!
ThinkStation C20
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Client Security Solution CSP Only

Hi,
We have a bunch of t430, t440s in our environment. I would like to encrypt certificates using tpm. (the hdd is already encrypted with mcafee)
I have installed client security solution and it provides a CSP for tpm, which does the trick. I've created MS CA templates and able to deploy certificates.
But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
Best regards.

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Client Security Solutions cannot reinstall

Hello.
I have a T61. Recently loaded with xp. I updated the Client Security Solutions to 8.2 and the firefox 3.0 patch both of which went well. The password manager worked fine for a week or so and then stopped communicating. It would not even manage the database. I uninstalled css only to find I could not reinstall it. Each attempt fails with a dialog box stating error 25003, failed to check computer manufacturer. I've also tried to install version 8.1 with the same error. I've cleared the TPM and ran system updates. At this point short of a clean installl factory reset of the entire laptop, I'm at a loss. Below is the end of the install log. It wouldn't let me post it in its entirety. Thank you
Action ended 6:45:52: checkFP_ATC20. Return value 1.
MSI (c) (F4:6C) [06:45:52:812]: Doing action: checkPreviousCSS
Action 6:45:52: checkPreviousCSS.
Action start 6:45:52: checkPreviousCSS.
MSI (c) (F4:6C) [06:45:52:812]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'checkPreviousCSS'
MSI (c) (F4:38) [06:45:52:843]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI26F.tmp, Entrypoint: checkPreviousCSS
Action ended 6:45:52: checkPreviousCSS. Return value 1.
MSI (c) (F4:6C) [06:45:52:984]: Doing action: CheckBIOS
Action 6:45:52: CheckBIOS.
Action start 6:45:52: CheckBIOS.
MSI (c) (F4:6C) [06:45:52:984]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CheckBIOS'
MSI (c) (F44) [06:45:53:015]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI270.tmp, Entrypoint: checkBiosEXT
7/21/2009 6:45:53 checkBiosEXT: TVT ERROR: return code = 24, GetLastError() = 1060
7/21/2009 6:45:53 TVT ERROR: checkBiosEXT: getTVTSupport() failed.

Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version. It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry. I deleted an empty CSS folder in the Common Files folder. And found several registry entries which have now been deleted. I don't believe I missed any. But unfortunately no luck. I cleared the chip again as well.
If it adds any clues, the system update was not working either. But the language fix posted on the forums resolved it. If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching. I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.

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