Client Security Solution Won't Open / Load

I have been messing with this over a month now and can't seem to get this working. I am using IE8, a noticed that password manager add-on was disabled, so I enabled it and it crashed IE. When I click on Client Security Solution to start password manger, nothing happens. I have re-installed the client solution several times, but still nothing. Does anyone have any suggestions to getting this working?

Having the same issue.
Environment:
Lenovo R61
M/T = 8934-F9U
CSS = 8.21.0006.00
Troubleshooting Done:
--Updated BIOS to current available.
--Updated CSS to version listed above.
--Logged in as a different user (with local admin rights.) and created a new local Windows profile. Logged in as this new user, I was able to get Password Manager to launch.
-- Reset security settings using CSS application (Advanced, Reset Security Settings)
--Disable AV realtime scanning while attempting to launch mgr.
Observations =
--When I launch the Password Manager application, the system hangs for a bit, then the cursor moves to a different area of the screen. The user of this machine has the "click to button that's in focus" setting enabled, so I assume that the app is loading but it crashes/disappears before the user is able to enter the login information to access the passwords (e.g. either fingerprint or windows password.)
-- With the Password Mgr systray icon loaded, I do get prompted to save new passwords.
I have seen that there are many many people out there with this problem but there doesn't seem to be any resolution. I've searched through various posts (most related to Firefox 3.0 issues), but to no avail.
I suppose my next steps are:
--- Restage laptop (no way...will instruct end user to go 3rd-party app before advising him to incur that expense)
--- Uninstall/Reinstall CSS.
--- Create new profile for user, migrate all of his data and test.
I'm open to suggestions or better "next steps" then I could come up with.
Thank you for reading,
David.

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you can stop it from auto filling PWs in PWM uncheck the box for auto log in every saved PW should have this option you should see something like this but not exactly LIKE IT this is PWM4 BETA
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Hi,
can you please explain, what exactly is happening on your system?
Based on your description I can imagine multiple situations.
Here are some of them:
- You want to save a password using the Client SEcurity Solution Password manager (CSS), BUt after you enter the password for that particular web page and you enter then also the password for the CSS applicaiton, then nothing happens.
- You try to open the main Page of CSS and after you enter the password into the first screen, then the page goes away, and the nothing more happens.
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Been away working, now back...
It was an HP8500 Printer that started all of this. I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
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As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

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This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
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1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
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Hello.
I have a T61. Recently loaded with xp. I updated the Client Security Solutions to 8.2 and the firefox 3.0 patch both of which went well. The password manager worked fine for a week or so and then stopped communicating. It would not even manage the database. I uninstalled css only to find I could not reinstall it. Each attempt fails with a dialog box stating error 25003, failed to check computer manufacturer. I've also tried to install version 8.1 with the same error. I've cleared the TPM and ran system updates. At this point short of a clean installl factory reset of the entire laptop, I'm at a loss. Below is the end of the install log. It wouldn't let me post it in its entirety. Thank you
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Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version. It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry. I deleted an empty CSS folder in the Common Files folder. And found several registry entries which have now been deleted. I don't believe I missed any. But unfortunately no luck. I cleared the chip again as well.
If it adds any clues, the system update was not working either. But the language fix posted on the forums resolved it. If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching. I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.

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This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
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4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
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Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
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after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
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Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

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Unless the latest edition was released before my previous post then your statement is incorrect. My computer was using the latest edition because I downloaded it form your site only a few days before the post. Since my initial post I have had to replace my laptop and Lenovo, unfortuantely, treats Canadians like **bleep** step children so I had to buy an HP. If you can pass on a message, Lenovo lost the sale of a very high end system a few days ago becuase of a corporate choice to only sell a stripped down selection of computers to Canadians. You have a good 5 years or so now to think on that and come up with a better solution than cripling your Canadian resellers.

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A problem with Client Security Solution patch for Mozilla Firefox3

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Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
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I have never had an issue using the TV password manager and IE7. It is a very reliable combination.
I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2). I have never had Lenovo Password Manager on my T60. Everything works reliably well with this combination.
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Once I close FF3 and reopen it, TV Password Manager no longer works. The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session. It is very consistent. Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above. If this is due to a conflict with other software on my laptop, I have not been able to determine this.
In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success. I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success. I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail. Again FF 2.0.0.16 continues to work very well with little effort on my part. I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably. I have FF2 and IE7 working so I have plenty of good alternatives at this time. I will post this at the FF3 above as well to see if anyone has any feedback.
Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

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