Client Security Solutions cannot reinstall

Question

Hello.
I have a T61.  Recently loaded with xp.  I updated the Client Security Solutions to 8.2 and the firefox 3.0 patch both of which went well.  The password manager worked fine for a week or so and then stopped communicating.  It would not even manage the database.  I uninstalled css only to find I could not reinstall it.  Each attempt fails with a dialog box stating error 25003, failed to check computer manufacturer.  I've also tried to install version 8.1 with the same error.  I've cleared the TPM and ran system updates.  At this point short of a clean installl factory reset of the entire laptop, I'm at a loss.  Below is the end of the install log.  It wouldn't let me post it in its entirety.  Thank you
Action ended 6:45:52: checkFP_ATC20. Return value 1.
MSI (c) (F4:6C) [06:45:52:812]: Doing action: checkPreviousCSS
Action 6:45:52: checkPreviousCSS. 
Action start 6:45:52: checkPreviousCSS.
MSI (c) (F4:6C) [06:45:52:812]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'checkPreviousCSS' 
MSI (c) (F4:38) [06:45:52:843]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI26F.tmp, Entrypoint: checkPreviousCSS
Action ended 6:45:52: checkPreviousCSS. Return value 1.
MSI (c) (F4:6C) [06:45:52:984]: Doing action: CheckBIOS
Action 6:45:52: CheckBIOS. 
Action start 6:45:52: CheckBIOS.
MSI (c) (F4:6C) [06:45:52:984]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CheckBIOS' 
MSI (c) (F44) [06:45:53:015]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI270.tmp, Entrypoint: checkBiosEXT
7/21/2009 6:45:53 checkBiosEXT: TVT ERROR: return code = 24, GetLastError() = 1060
7/21/2009 6:45:53 TVT ERROR: checkBiosEXT: getTVTSupport() failed.

Answer 1

Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version.  It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry.  I deleted an empty CSS folder in the Common Files folder.  And found several registry entries which have now been deleted.  I don't believe I missed any.  But unfortunately no luck.  I cleared the chip again as well.
If it adds any clues, the system update was not working either.  But the language fix posted on the forums resolved it.  If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching.  I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.