Client Security Solutions error on new windows 7 install

Work Laptop, IT guy installed Windows 7 on a hard drive and just switched out the drives. Trying to get eveything back to the way it was on my XP system. All I really need is the password manager with fingerprint access.
When I open the Client Securtiy Solution I get an error:
The Trusted Platform Module (TPM) has been configured for an operating system other than Windows Vista or Windows 7. To use TPM in Windows Vista or Windows 7, clear TPM in the BIOS Setup Utility.
Where is the BIOS Setup Utility? Well, I got into the BIOS Setup Utility by pressing the blue thinkvantage at start-up, but was very hesitant about changing anything. There was nothing that said clear TPM or similar - what exactly do I need to clear.
Thanks
Solved!
Go to Solution.

Got it fixed - used this guide on clearing TPM http://technet.microsoft.com/en-us/library/cc753694.aspx Maybe I posted in the wrong area for this question.

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Client Security Solution 8.21 for Windows 7 (64-bit only)

i used to work on client secuirty on my old OS windows Vista, now after i upgrade to windows 7, the appliaction wont install on my OS.
i tried to install the Vista Ver. and its not working
please advice

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
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X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
Does anyone out there have an understanding of the cause and a potential solution???

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Fingerprint & Client Security Solution errors T60

Our IT dept have moved us over to a new domain. Since moving onto the new domain I keep getting this error message on my T60 whenever the CSS tries to input a password.
User was not enrolled or his data cannot be opened.
It then asks me to input my windows password for verification.
I have deleted my fingerprint profile but when I try to re-scan the fingerprints it gives me an 'aready enrolled' error.
This is really frustrating and I guess I need to delete the enrolled fingerprints from the previous domain registration. but...that domain has now gone.
Any suggestions as to how I can completely wipe any recorded CSS data & fingerprints from the machine (not just my new account) and start again?
thanks
Message Edited by sackabona on 02-24-2009 02:42 AM

Our IT dept have moved us over to a new domain. Since moving onto the new domain I keep getting this error message on my T60 whenever the CSS tries to input a password.
User was not enrolled or his data cannot be opened.
It then asks me to input my windows password for verification.
I have deleted my fingerprint profile but when I try to re-scan the fingerprints it gives me an 'aready enrolled' error.
This is really frustrating and I guess I need to delete the enrolled fingerprints from the previous domain registration. but...that domain has now gone.
Any suggestions as to how I can completely wipe any recorded CSS data & fingerprints from the machine (not just my new account) and start again?
thanks
Message Edited by sackabona on 02-24-2009 02:42 AM

Client Security Solution error - Device not installed

After the latest update, the TV Fingerprint Software version 5.9.5.7038 was installed. Since then, the fingerprint scanner works well to start up, but if I open an Internet Explorer page which is password protected, instead of the scanner coming up, I get this message:
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Is there a fix for this? If not, is there a way to roll back to the previous version of the fingerprint software? Everything worked perfectly until this update.
Addl inforoduct:T420 4178
OS:Windows 7
Many thanks.

someotherguy,
Also captured that in this KB article... feel free to curate the article if new updates come along...
Many thanks for your help on this one!
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Client Security Solution and Office 2010's Word and Outlook

I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail 64 bit Home Premium upgrade package at a local store.
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I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
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Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
So the problem is not restricted to version 8. 3.20.0320.00 and Office 2007 as reported in the other thread. Because the patch was automatically downloaded fron the web site (Client Security Solution Office 2007 Patch 64bit) I do not know if it is the same patch the was offered in that thread.
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Claude

Hi All,
May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
Thanks!
Regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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Client security solutions TMP error message on a t60 with XP

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[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client security solution TPM error message

I'm running XP on my T61 thinkpad and recently I started getting the following error message upon starting my computer:
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Hello,
I just downloaded and successfully installed the latest Client Security Solution for windows 7. After installation it asks for restart, I do it but after reboot I don't see it (!). Under Lenovo ThinkVantage Tools is no CSS at all .. everything others are there, at least I hope. All other features I have are absolutely up to date, since the laptop has only few days and I did careful
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Solved!
Go to Solution.

you can stop it from auto filling PWs in PWM uncheck the box for auto log in every saved PW should have this option you should see something like this but not exactly LIKE IT this is PWM4 BETA
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Go to Solution.

No Presentation Director for Win 7.
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Help with setup of the X60s Client Security Solution

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Alternative to Client Security Solution

Hi,
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Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
If you realy want to clear everything from CSS I would do it in following steps:
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Let me know, if this help
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Client Security Solutions error on new windows 7 install

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