Client security Solutions/​Password Manager failure - all passwords disappeare​d from the list

Dear All,
Could anybody comment what might happened and from where the PW data may be found.
After computer where turned on, only fingerprint reader PW was active. All other where missing. The folder was empty?
I am sorry about grammar mistakes , this is not my native language

Hi,
based on your description I suggest follwoing:
- in case you have CSS configured for certain applicaitons to start via finger swipe <configuration, where you replaced the typing of the password with your FPR swipe> then I assume, that during the "cleanup phase", Vista deleted also certain files, that are required for the correct configuration of the finger swipe, so that ceratin applications can start. And this was the trigger. CSS detected, that this file is no longer awailable and since he is using a bacpuk, CSS needed to restore the configuration files, so that it can work correctly. However, this situaiton triggered CSS to reboot the machine, so that the changes will work correctly.
This is my assumption, what probably caused the situation, so that the system turn off.
However, the situation, where you could not start this system. Hmmmmm, that seems prety strange.
In this case I can only imagine, that the reboot, or the shutdown command somehow went not corect and the system accidentelly started into Hybernation state and the system freezed.
Althought this is realy just my assumption, it does not need to be exactly this situation.
I would suggest, that the first part might be partly correct, but with the second part I'm realy not sure. I would need to see it and debug the machine, so that I can say exactly what happened.
Do you think, that this might fit your situation? 
Rgrds

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