Client security system not accepting valid password

I'm turning my old laptop in to my employer, as I have a new one. I need to clear out all my security settings. I know all the passwords.
However, when I go into the Client Security Solution program and attempt to clear the embedded security chip, it's not accepting my passphrase. This is true even if I use an administrator account on the machine to reset the passphrase. I've even removed and re-added the user. I only use two specific passphrases for all BIOS and security chip settings, and this has worked in the past.
What should I try to get this cleared? If I cannot get these items cleared I'm going to have a problem with my employer.
Also: when I enter BIOS from boot BIOS notes a Supervisor password is set, which is true, but gives me no chance to enter it. How can I force BIOS to ask me for the Supervisor password?
Thank you,
H.

Hi,
in case you really want to clear everything, then my advice would be following:
- uninstall CSS
* reboot
- make sure, that there is nothing left in Registry , %programfiles% and %programfiles%\Common files , which may indicate to CSS.
- once everything is clear shut down the system <NOT reboot>
- start into BIOS and clear the Security chip
NOTE: basically after the CSS was uninstalled, the items in the Security chip will be corrupted and not usable. So if you install CSS again it will firstly ignore the entries and then clear the chip
Let me know, if you need any more info, or you have some results from this test.
Cheers

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