Clients cant login to the Adobe Viewer today
Is there a problem with the Adobe Viewer on the iPad today? 2 of our clients cant login. They signed up
thursday and today. My account works fine, but not the new users.
Message in the login is like: "authentication failed"
Need aswer soon, the clients is waiting.
BR/H
I am NOT aware of a general problem with logging in today. I just tried to use my own accounts and they seem to function properly. I tried accounts using non-Adobe credentials and using networks outside the Adobe firewall to make sure this was testing a customer type scenario.
Have your customers previously been able to login?
As an experiment to confirm the validity of the credentials they are using, you could ask them to try logging directly into www.acrobat.com. This would be a good test if they already have an Acrobat.com account.
Michelle
[email protected]
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