Clients Time-Out When Retrieving Large Files  From Our PureFTPd Server

Hi, not sure if this is the right place to get help, but didn't know where else to look. And let me begin by saying I'm not a server admin by trade, but that is the role I've fell into at a design firm. So please bear with my lack of knowledge on some of the more technical details.
We have OS X Server 10.4.11 running here with PureFTPd installed and managed through PureFTPd Manager application. It has been fairly reliable for us for the last 2-3 years once the initial setup craziness was complete.
But lately we've had 2 clients say that they've had difficulty downloading larger files from us. They get a time-out or error message on their end. They are most likely using Windows Explorer on a PC to do the transfer, which has always been the easiest method for our clients.
One client had no problem getting files up to 14MB or so. But when trying to download a certain file that was about 80MB, it would not work. I tried different things here, and she tried multiple times, but no luck. I tried zipping the file to see if that would help, but no luck.
Then another client had a similar problem today with a file that was only 25MB.
We don't send large files very often, so I'm not sure if this is a recent thing or not. It seems like we've received some large files recently though.
In PureFTPd manager, I usually leave all of the fields in the Transfers tab empty for all users. I didn't see anywhere else that would seem to impart a file-size limitation.
• Any ideas at all?
• If not, any other forums that I could search for help on? It looks like the developers site for PureFTPd Manager hasn't been updated in a year or two.
Thanks in advance!

Some years back I had trouble at a customer that had a ADSL using PPPoE connection to their ISP.
Their router/modem (Speedtouch) couldn't cope with the LAN MTU when they sent files out so I had to lower it on their computers (running Panther?) ethernet interface from 1500 to 1492 (PPPoE overhead was 8 byte). The communication used to stall at about 25MB but the MTU change helped resolving that.
My guess is that the router had to fragment (split in two) all outgoing packets it recived from the LAN computers and it just couldn't cope after a while.
In your case it can be other network related things too like maybe needing traffic prioritizing, if receiving a lot of traffic from Internet and trying to send at the same time.

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