Clip+ not recognised by Windows 7 any more but charges it?

Hi. Firstly I have never had a problem before but recently when connected to Windows 7 the Clip+ starts charging but Windows does not recognise it. It is shown in Devices. I have tried all the methods of resetting suggested (hold down power button 20 seconds - 2mins some time), holding Power and Menu button and receive message "do you want to remove old firmware press centre button for OK" and I have done that too, still nothing works. As Windows doesn't recognise it I can't remove, reinstall or install new firmware. Tried different USB ports and leads. When starting up with Micro SD Card inserted Clip+ just hangs so I can't use the Clip+ at all now. Help please, thanks. Chris

Maybe you just got a lemon. At this point I'd suggest a replacement or a phonecall with tech support.
Some other thoughts:
Are your new mp3s properly tagged? Have you gone down the Music options to see if they are visible in Folders? If there are no tags (or ID3v2.1 tags or, I think, ID3v2.4 tags) then Artist, Album, etc. won't be listed.
You're right about the power-center-menu offering the option to clear the firmware. Had no idea.
I have to wonder if doing that has contributed to your problems, since the firmware is the operating system for the unit, but you've said you were still getting the menus, settings, etc., so there must have been backup firmware on there.
One other thing you might try is a non-Windows 7 computer, preferably XP, which doesn't have a lot of the security obstacles of Vista and WIn7. Put it in MSC, see if it connects, and if miraculously it does, drag over a new firmware, unzipped from this thread using the Manual instructions:
http://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Sansa-Clip-Firmware-Update-01-02-18/td-p/280756

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Try reading through this article:
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i have the exact same issue. this article doesnt help beucase windows can't see the ipod at all. i've done as much as i can but i can't do anything to the actual ipod becuase my computer can't see it! booooooooooooo
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Description of Issue:
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Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
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Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
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Relevent System Specifications:
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Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
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This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
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HIIII,
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See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
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iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
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PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
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I searched for … devmgmt.msc
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Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
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OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
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ChrisKV

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Have you tried putting your iPod into disk mode, then connect it to your computer?
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Steve, I just had this happen as well.
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Ipod in not recognised by windows or itunes. PLEASE HELP!!!!!!!!!!

I have a 5th gen 30gb video ipod which was fine up until the start of january when i tried to connect my ipod to my laptop and it was not recognised by windows as a usb device, i'v been through the device manager and can not find it there. USB port are fine as other things connect, i've tried 3 different usb cables. I've run diagnostics and got the following
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Inspiron 1501
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2008-01-15 13:16:51.
Video Display Information:
ATI Radeon Xpress 1150
** iPod Connectivity Tests **
iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.2.3
Serial Number: 8M6398VKV9K
Can someone please please please help me, i've run the 5 r's, i've tried to put it in to disk mode etc etc and still it will not connect.
it looks like many people are having this problem with the same model.
You can e-mail me direct on [email protected] if easier.

Same as, although a new development on this last night, I borrowed a mates USB hub that has it's own mains power supply and for a short time my laptop recognised my IPOD, I obviously thought i had found the solutions as it started to sync at which point the smug smile left my face as i could smell burning plastic. Yep, the usb cable was melting in to the USB hub. so not only won't the sodding thing work properly it is a god **** fire hazard. Luckily our producst that cost hundreds of pounds are supported by friendly and helpful people at Apple!!!!!!!!!!!!
Oh and i downloaded itunes 7.6 last night and nothing.
PLEASE HELP!!!!!!!!!!!!

Ipod 5 not recognised by windows or Itunes, no drivers found in devmgmt.msc

Hello there.
My Ipod 5th Gen is having problems. When I try to connect it to my windows 8 laptop I get nothing. Not even an "unrecognised device" message. I am guessing there is no driver to process it, or something like that. All my other USB devices are working.
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Here is a screenshot of my Devmgmt.msc:
thanks In advance.
Joseph

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates

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