Clock and Imessage help
My phones clock keeps freezing. i have iOs 7.0.6 and whenever i restart it the correct time shows up. but, the clock freezees. please help!
Hello dominicmatteoni,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting issues with date and time
http://support.apple.com/kb/ts3920
Have a nice day,
Mario
Similar Messages
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My daughters iPad is currently registered to my iTunes account. When she wants to FaceTime or iMessage, it comes across our other devices because they all share the same iTunes account. Is the only way to solve this problem to get her her own email address and iTunes account? We share a lot of music and apps so I assume if we do this we will have to purchase many of her things again?
Welcome to the Apple Community.
She needs her own Apple ID for FaceTime and Messages, but she doesn't need to use it for iTunes, although I'd suggest you use the new ID for iCloud too. -
I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
Cheers, Tom -
Help! I received a message on my iPhone that "phone Number Added to iPad4 [NAME of IPAD] is now using [PHONE NUMBER] for FaceTime and iMessage" and it is not my iPad!! What do I do, how do I shut them out??
Use a strong password and set up Two Step Verification on your account.
http://support.apple.com/kb/ht5570 -
Iphone 5 - Since I have updated to ios7 my facetime and imessage is not working :( Please help!!
Since I have updated my software, my imessage and facetime is not activating. I have tried to reset the phone, holding the lock button and the home button, trying to connect it under different wifi. Nothing seems to be working, it is really frustrating as I am a big user of facetime & imessage and many of my messages are not being recieved due to imessage not working. If anyone has anyother ideas or tips how to help me out I would really really appreciate it!!
ThanksHello Sophia,
Thank you for the details of the issue you are experiencing with iMessage. If you are still experiencing the same issue, I recommend the following article:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Thank you for using Apple Support Communities.
Best,
Sheila M. -
im a new apple user...my facetime and imessages do not seem to be working properly...although when it asks to sign in and i do get through that window but when the verification process comes i dont know what happens but i am sent back to the sign in window....please help.
I assume you have turned the Bluetooth on.... (Bluetooth not working).
On the iPad, try a reset (hold the power and home keys down until the Apple logo appears). I do not have an iPhone so I have no suggestion there.
Barry -
TS4268 I need help getting my face time and imessage to work.
I need help getting my face time and imessage to work. It is saying wating for activation. I just got my iphone 5 2 days ago. I have reset it from the phone and from itunes on the computer, made sure I'm attached to wifi.
The 3 basic troubleshooting steps are these in order: 1. Restart your iphone 2. Reset your settings/iphone 3. Restore your iphone. Since your iphone is only a couple of days old, you should backup your device before restoring. If you don't have anything on your iphone that you care to lose, then simply restoring without a backup is fine. A quick reset of pressing the sleep/wake button (top of iphone) and your home button simultaneously and holding it until the silver Apple logo appears.
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FaceTime and iMessages have stopped working since i updated to 7.0.3, saying there is a network error and to try again later. Have tried reinstalling Find my iPhone to see if it works. It doesn't for me. The message says "FaceTime (iMessage) Activation: Could not sign in. Please check your network connection and try again". My network is perfectly alright as I keep buying on the App Store. can u please help out???
(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset. -
I tried to open .mov from an email and imessage and quicktime says it cant open and to click tell me more but then it doesnt give any information. Ive never had a problem opening videos made from an iphone and emailed before. These arent long clips.
i downloaded Quicktime 7 on my imac but it still wont open?
MOV refers to the file container. (MOV is the generic Quicktime file container.) Unfortunately, there cam be many different problems here.
1) People with different system configurations can place audio and/or video data not compatible with your system into MOV files, send them to you, and they will not play if you do not have the proper codecs installed for the QT 7 player to play them. Therefore, it is normally recommended that you determine what audio and video compression formats were used to create the original file. If the files do not open in either the QT X or QT 7 players, then you can check the file's "Get Info" window to see the the Mac OS X Finder recognizes the compressed data format(s). If it doesen't, them you can try opening the file in an alternate media player like VLC (free download) to see if that play can open, play, and/or tell you the compression formats. Lastly, if an app like VLC can't help you, you can download a generic media information app like MediaInfo (also a free download) to examine the file.
2) Once you know the compression formats use in the file and the Mac OS X version, and QT player being used, it is usuall a simple matter to determine if the compression format is supposed to be compatible with the QT player used for your Mac OS X or IOS device. This will tetermine whether or not the file can be played natively or must be converted to a different compression format for playback
3) In a very small percentage of cases, it may turn out that the file sent to you is either correpted or violates a security update installed on your system that prevents plaback. In the case of a corrupted file, about the only thing you can do as request the file be resent to you and hope for better results. In the case of a security problem, the file may be playable and/or convertable by a third-party application that gets around Apple's security trapping that prevents playback.
4) In the future, if you have problems opening or playing a file, please be more specific as to the nature of the problem. Specify the specific modal message you are getting or describe whether the player quits without a message, crashes, or will not open under one user account but does open under another.
and how would you resolve this issue on your iphone but updating quicktime player?
Your original message did not indicate that you were trying to play the file on your iPhone. Since the QT 7 player better handles the playback of "legacy" compression formats—especially under Mavericks—many users are advised to install the QT 7 player to handle compression formats no longer playable by the new AVFoundation software embedded in Mavericks. In addition, the QT 7 player is supported by an older 32-bit structure embedded in the Mac OS X v10.6, 10.7, 10.8, and 10.9 operating systems which can still access third-party codecs if your system is configured for their use—another reason for keeping QT 7 installed on a computer system. Unfortunately, such options will not fix blayback problems on an IOS device where it is normally easier to convert unsupported compression formats to natively supported compression formats—primarily H.264 video with AAC audio in MOV, MP4, or M4V file containers. -
FT and iMessages used to work for me, but when I try to sign into them, it kicks me back to the sign in screen 9 out of ten times saying..."You were signed out of FaceTime because your AppleID or password changed. Sign in to turn on FaceTime.
When it DOES eventually let me through, either via restart/reset it tries to verify my email... fails... then says it sent an e-mail to my account, which never arrives. I tried resetting my security questions and I do get e-mails when I go that route. Still no fix.
My account still works via the app store/itunes/apple webpage, etc.
I've tried calling support and they seemed stumped. Trying re-syncing, hard reset...resetting all my settings, I have time auto-synced... still no remedy. Please help. Bought this specifically for Facetime and now I can't even get that to work.OK, the fix was frustratingly easy.
My Apple ID is an old @mac.com address which is non functioning. This email address was also sitting in "alternate email addresses" within my Apple ID settings page. I deleted it and FaceTime and iMessage now work.
I went to www.appleid.apple.com and logged in using my normal Apple ID credentials. I then made sure that ANY alternate email addresses listed under the Apple ID were in fact verifed. Sitting happily in there under "Alternate Email Address" was the @mac.com which was the non-functioning email address. I deleted and it's all now working. I also deleted some other alternate email addresses that were sitting in there.
The only other suggestion from Apple was to create a separate Apple ID specifically for the FaceTime / iMessage functionality.
They said the conflict probably arose from the fact that the Apple ID was associated with an alternate email address which could NOT be verified.
I have to hand it to the Senior Tech Analysist from Apple in Brisbane. Very helpful, very friendly and their follow-through and ownership of my problem were very good. -
My facetime and imessage aint working now, when i try to turn it on, it says waiting for activation then when it finishes it says something to do with a network connection. help me!!!
iOS: Troubleshooting FaceTime and iMessage activation
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Hello. I have an ipod touch 4th generation. I have been trying to work facetime and imessage for 3 days, i sign in with my user ID and it says signing in and verifying but then it goes back to the sign in page. Can anyone help?
I disabled all my computer's firewalls and sure enough, IT WORKED!! My iPod is updated and just now finishing restoring! Thank you SOOOO SOOO much. : D
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FaceTime and iMessages worked fine on my ipad mini but now they don't please help
Okay so I was on face time when suddenly for the first time my ipad mini froze so I held down the home and off button like anyone else would do. Then when it turned back on I went back onto face time and it asked me to enter my username and password which I found a bit weird so I did. It then said that the username or password I entered was incorrect so I did it again it said the same thing. So I went on the App Store downloaded an app and it asked me to enter my password I did and it worked fine. Went back to enter my username and password for FaceTime and it said it again so I changed my password tried it again it still said it was incorrect. Then I tried it on my iPod and it works fine my question is why is my FaceTime and iMessages suddenly not working but my App Store and everything else works fine I use Face time all the time and I really need it can anyone help me because I don't know what to do
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Since installing 7 I cannot get facetime and imessage to activate. I have taken all the steps that have been recommended in supportbut still nothing. I get a text of characters that mean nothing everytime i try. Please can anyone help?
Thank you!Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above is from:
http://support.apple.com/kb/TS3694 -
So I just updated my MacBook (2009 model) to Maverick and I tried signing into Facetime and iMessage but it just stays stuck in the log in screen. Any help?
same problem, its driving me crazy, never had this crap with any other phone
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