Closed Caption Features for iTune Movie Downloads?

While I was glad to see that Apple plans to offer a movie download service with the iTunes Store, I'm still inclined to NOT use the service if there's no assurance that closed captioned/subtitled movies will be available as well.
Will iTunes Movie downloads include captioned media?
Today's DVDs all have features enabling us to turn on captions/subtitles and it's already a shame that Netflix, according to a representative's comment made nearly two years ago, will not provide captioned movies "until the near future"...
I hope Apple takes its hearing-impaired (deaf and hard of hearing) customer base into consideration...and it IS a sizeable customer base.

The question on the minds of the millions of deaf and hard of hearing people is whether Apple will make or enable captioning for their downloadable movies. I blogged about this a few weeks ago at HearingExchange online here: http://www.hearingexchange.com/blogs/?p=93 Apple didn't consider people with hearing loss when they made their iPhone non-compatible with hearing aids and cochlear implant processors. For a technology company, they aren't keeping up with accessibility trends. This is both disheartening and disappointing for people who struggle to participate socially and professionally on a daily basis with the world at large.

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Closed-Caption compliance for iTunes 7.4

iTunes 7.4 now has support for closed-captions. As I produced a CC podcast, I would love to dump the CC sprite for the new functionality but have not found a document with specifications for the text track nor a store video or movie to buy it.
Do you know of any store movie/video that has it? Do you know where can I find the specs for the text track?
Thanks!

I quickly looked at the source code for that ClosedCaptionImporter. Apparently, there's a (new?) 'cdat' atom that contains the actual CEA-608 bytes used for Closed Captions. An .scc file is just a text file that contains those byte values (as text) along with some time codes. The importer reads the text files, converts the text to bytes, and uses QuickTime calls to insert those bytes into a Closed Caption Track, which you can see in QuickTime Pro with Show Movie Properties.
(The ReadMe.rtf for the importer contains a link to a site with SCC tools, and from there is a link to details on the CEA-608 byte codes: http://www.geocities.com/mcpoodle43/SCCTOOLS/DOCS/SCCFORMAT.HTML )
QuickTime Player and iTunes will read those bytes, and act like a TV does: interpret those codes to display text. (Be sure to have "Show closed captioning when available" selected in Preferences before opening the file, otherwise it doesn't seem to work.) So great, what's the actual workflow so this is usable?
There may be free tools to convert a text script to SCC format. For example, on that first tools page, there's an example of the format supported by PAS2SCC, which is at least human-readable. So somehow you get your captions into SCC, you can use the importer to create the CC track, and you can use QTPro to copy the track into the movie. I'm fuzzy as to whether the 'cdat' has to be in a .mov, and not in a .m4v, and whether that's valid for a podcast.
Otherwise, you may need to use the QuickTime API to modify the track directly, and looking at that source code, it's not crazy difficult. You might even be able to make a complete app out of it, so that you can type in text, and have it do the CEA-608 encoding. And then if you charge less than the $9000 I saw for some other similar product, you might sell a few.

Pitiful download speeds for iTunes movies

8 hours to download a 3.64 GB movie (Identify Thief) and I am on Vderizon FIOS pushing 57m speeds that was tested during the download. This is a Apple problem and if not corrected will be the death of iTunes movie downloads. What's the problem Apple!!!!

If your country permits re-downloading delete the movie and re-download it.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519

Suggesting features for iTunes

I'll start this post by telling readers a little about my computing background. I used to be a PC nerd who hated Macs and would never consider buying one. iTunes came out, I gave it a try to prove to myself that Apple made crappy software. To my surprise, it was great, and I completely switched to it from years of Winamp addiction. I still didn't like Macs though.
Enter OSX and the PowerBook. 10 minutes of playing with my friend's new PB caused me to buy one, and I've loved every minute of using my PB since the day I opened its box. So now I am a Mac and PC nerd.
The reason for this post is that I would like to suggest 2 features for iTunes. They are both pretty obvious to me, but version after version comes out, without these features.
Here they are:
CD-TEXT. Why the **** would you release a program in the year 2006, that burns audio CD's but does not write CD-TEXT? Seriously. WHY?
The other feature: an easy way to update the library on the Windows version. On the Mac, iTunes seems to somehow know when you move your music files (maybe even delete them, haven't noticed), and it updates your library automatically. This is awesome, and the fact that no such feature is included in the Windows version kills me. I have thousands of songs on my Windows machine. I download tons of music (legally of course), and every time that I go to add music to my library, I have to think twice about where I place the files. I like to keep a very organized music directory, and I don't want iTunes doing it for me either. I just want a button that scans for missing files and deletes them from the library, then scans the iTunes music folder for new songs and adds them.
With these 2 features, iTunes couldn't get any better.
Screw all the video features, podcasts, etc. Who cares? Music is what I (and most people in general) use the program for, and the fact that it can even function with the amount of songs I have in my library amazes me and tells me its meant to work with such a quantity of files.
So why not add such vital features? Come on Apple!! Microsoft does suck, but you gotta pick up the slack to stay as far ahead of them as you have been ever since the release of OSX!
By the way, is there anywhere on this site that I could officially suggest these features? I looked but could not find such a page.
PowerBook G4 Mac OS X (10.4.6) I also use a decently fast Windows box.
PowerBook G4
PowerBook G4

hi Jeffery!
By the way, is there anywhere on this site that I could officially suggest these features? I looked but could not find such a page.
although there isn't a dedicated enhancement request channel for itunes, there is one for the ipod. since itunes is the only supported software for getting music onto an ipod, i figure that's a worthy place to make itunes enhancement requests:
iPod Feedback
love, b

New features for iTunes 7.1

Where can I find the new features for iTunes 7.1?
Thank you

They still have some serious flaws with the album art retrival. I find I have to slighty change the artist information even if it matches exactly what's in the music store just to get the album art & some albums download the wrong cover or don't download at all. This is getting very annoying.

HT204390 Before the recent iOS 7 update I could get closed captioning on amazon prime movies, now it's not possible even the ones that have CC available .. I've turned in on in setting on my iPad mini but it doesn't work. Netflix is no problem.

Before the recent iOS 7 update I could get closed captioning on amazon prime movies, now it's not possible even the ones that have CC available .. I've turned it on in setting on my iPad mini but it doesn't work. Netflix is no problem.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
 Cheers, Tom

When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?

When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?
Am sick of going back and forth with what has turned out to be worthless customer support. Have sent them so much info and pictures, no help. All they do is send me links for instructions on how to redeem the codes. I know how to redeem, I have redeemed at least 50 codes. To them I am obviously an idiot though. To me it seems to be a problem on their end, but can't get an answer from them on why it is telling me code redemption is unavailable. Please help! Anybody!

Confirming my suspicions with every passing hour. Support on this forum is non-existent like the support from Apple support. But, you got my money now... why would you care?

When will Apple support a sync feature for itunes and iphone?

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I'm curious if the lack of communication means they aren't interested in bringing this function back.

Not sure what the sync problem is, but see Restore podcasts deleted by iTunes 11.1... for some advice on that issue.
tt2

Is itunes movie downloads working? keep getting error 50 but have an internet connection

is itunes movie downloads working? keep getting error 50 but have an internet connection and able to see items in the store

Hello.
Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273.

Closed Caption or Subtitles on Movies in iTunes for AppleTV

I bought an Apple TV Dec 2008 but am waiting for Subtitles or Closed Captions so that I can watch a movie. Does anyone know when they are going to appear? I am nearly deaf. I did rent one that I thought I saw CC on but it turned out it was not. Right now I have to use Netflix while my ATV collects dust. Nice "screen saver" but pretty expensive. Thanks.

I'm disappointed that I can't get the closed caption/subtitles on movies I've rented on iTunes. I'm pretty sure they exist, and if I had the physical DVD I could verify this. Will subtitles be available on Apple TV when they are available on the original? I tried the CC/subtitles on/off and nothing happened.
Anxious

Where can i find closed captioning guidelines for formatting and styling for EBU-STL that suit iTunes USA ?

I am trying developing closed captions for my film that is to be submitted within iTunes USA.
I can't seem to find any current styling and formatting guidelines for these closed captions. I understand that they are meant to be EBU-STL...
Does anyone know where these can be found?
Thanks in advance!

I am trying developing closed captions for my film that is to be submitted within iTunes USA.
I can't seem to find any current styling and formatting guidelines for these closed captions. I understand that they are meant to be EBU-STL...
Does anyone know where these can be found?
Thanks in advance!

How to remove remnants of a failed iTunes movie download?

Hi, please let me summarize my recent experience with an iTunes movie rental. At this point, I mainly want to know how to regain the space on my iPad. The whole disgrace of why the download was slow, why iTunes on my mac did not know about the rental initiated on my iPad (so I had to buy it again), or the fact that after the failed download iOS seems to have left a huge blob on my iPad "forever" stands here to flag this issue for fellow users and Apple.
Let's start with the issue that would help me solve the situation as things stand now: Now I have the movie downloaded to my mac's iTunes, finally, but now I cannot sync it to the iPad, as the latter has no free space --- as the failed download of the movie there left there a large "file", which I cannot remove. The file is not seen by the iPad's iTunes Store or Movies apps (there I deleted what I could), I closed both apps specifically, I restarted and synced the iPad multiple times, but the free space is not recovered.
The background is that our Friday movie night ended up being a 4-hour ordeal attempting to have a fraction of the movie downloaded to start watching, and even worse, the download did not finish (or even continue!) while we started watching, but failed, and failed miserably, losing me even more time now. I started renting the movie one more time, then on my mac, hoping that the download will be faster there, but it wasn't, and now that I have the movie, I still cannot play it on my $500 "resolutionary display"...
Not even to mention that iTunes on my mac did not know about my rental on the iPad. So instead of the promised "seamless" continuiation of the movie on the MacBook (which I hoped will have a[n even] better connection to the iTunes Store, partly because of its better antenna --- it did not), I had to pay up again, restart the download, and still see it only trickling down.
The whole problem started with the download speed being unacceptable. I checked my downstream bandwidth, which was 16 MB/s. Then offering me to download the movie in 5 hours or so is more than disappointing.
Funnily enough, in the end now my mac's iTunes realized that there were a purchase on my iPad, and restarted the "original" download. So now I have two 4.5 GB copies of Tinker, Tailor, Soldier, Spy on my mac! What a waste of space and bandwidth. But of course, iTunes keep track of me having started "watching" one of them, so that will soon expire. Pfff.
What a disgrace this is. Google Play, Amazon Instant, Netflix must be gleaming. I only tried iTunes for the 1080p experience on my expensive new iPad.

And there was more. I had to re-rent the movie on Google Play and finish it there, because the iPad won't play its downloaded fragment, nor did my mac's iTunes, which already downloaded two copies of "Happy" and three copies of the twice-rented Tinker, Tailor..., would show ANY of that under Rentals nor allow copying ANY to the iPad during syncing (though the movies at least showed up there, see the note three steps above this).
And iTunes would still start downloading another copy of both movies whenever it checks for "unfinished downloads". I think my HDD will be fully of copies of the same movies soon.
And the iPad still have a huge chunk of "Tinker, Tailor..." lingering on somewhere in the non-transparent file system...
At least the iTunes support guys ("Express" Lane after 24 hours, though over a weekend) were nice in their email, and I got my money back. Now I only need my time, sanity and storage space back.

ITunes Movie Download keeps stopping at 1.64GB

Hiya,
I recently bought the Avengers off iTunes [HD, trying 1080p] but everytime the download gets to around 1.64GB, the timer vanishes and the progress bar stops going up indefinatly, though it says it's still downloading.
The iTunes extra part of the download has installed and works perfectly (it was a seperate download). Occasionally when using the pause/resume all button to try and get the movie download to work the extra came up with a -50 error, but after another reset it downloaded fine. Another issue both have had is the timer starts saying thousnds of hours will be needed for the download after a pause/unpause. The movie is watchable upto about 41 minuets after/during every download
Thing's i have tried:
-Deleting the "Downloads" folder in iTunes media
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-Restarting my computer (2011 13" Mac Book Pro Running Lion 10.7.5)
-Leaving the download to run over night, was still on 1.64GB in the morning.
-Watching/Not Watching whilst downloading.
I might try downloading in SD/720p, but will i be able to download the 1080p version later on if i do so?
Many thanks.

Heya, thanks for replying
I eventually got in touch with iTunes support who could see I still had pending downloads and were quite happy to cancel them and give me a store credit refund. Their advice was to try another movie or leave it for a few weeks as the movie I wanted was under high demand, which may have led to the problems I had (Avengers + Christmas, fair enough really).
...so about 2 days later I tried it again along with the batman trilogy and everything downloaded just fine.
I always hate the idea of going to customer support but I have to say apple's has always been quick, reasonable and helpfull, so just go for it with a detailed explination and you should be fine
Good luck!

ITunes movie downloads take several hours with a 2.8 m/s download speed. Why?

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This is likely an isse on your network. What is your connection speed? (www.speedtest.net)
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Open to ideas.
Kindest regards~
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Hello laurenfromasheville,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: Download times will vary
http://support.apple.com/kb/HT1577
2-hour movie
1.0-1.5 GB
18-24 minutes
About 1.5-2 hours
n/a2
2-hour HD movie
3.0-4.5 GB
54-72 minutes3
About 4.5-6 hours3
n/a2
Apple TV (3rd generation) - Technical Specifications
http://support.apple.com/kb/SP648
A sustained 8-Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6-Mbit/s or faster for viewing 720p content, and 2.5-Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
Best of luck,
Mario

Closed Caption Features for iTune Movie Downloads?

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