Closed captioning not appearing in video files

I've been working on producing a number of videos intended to be used as content in an iPad app for a Self-Guided Museum Tour which is under development by a non-profit Museum I work for. Many of the videos are intended to have closed captions for the hearing impaired.
Videos are being produced with Adobe Premier CC and exported as Quicktime .mov files with embedded closed captioning. These files play in all instances but in most of them, including the current IOS and Mac OS systems, the closed captioning is not visible. Tests indicate:
Closed captioning IS visible when the .mov file is played on Quicktime Player 10.3 on a Mac running OS 10.8.5 in all instances.
Closed captioning IS visible when the .mov file is played on Quicktime Player 10.3 on a Mac running OS 10.9 as long as English subtitle is enabled.
Oddly, closed captioning IS visible the .mov file is played on an old copy of Quicktime Player 7 running OS 10.9.5 as long as "show closed captioning" is enabled.
Closed captioning IS NOT visible when the .mov file is played on Quicktime Player 10.3 (with subtitles either off or automatic) on a Mac running OS 10.9.5.
Closed captioning IS NOT visible when the .mov file is imported into an iPad Air running IOS 8.1.1 and played with Safari using the built-in IOS video player. This is my target destination for the project and is critical.
Since the .mov file does contain an embedded closed captioning track (verified as track 3), the problem does not appear to be with the file or how it was created. The problem appears to be with the video player supplied by Apple in the most current versions of both OSX and IOS. In light of Apple's long-standing priority for accessibility this result is surprising.
Need help if anyone can help figure out how to make closed captions work with the IOS video player.

Problem solved with a little help from a Senior Apple Tech Support person.
Essentially, what has to be done in the current versions of both OSX and IOS is to configure the playback device's accessibility settings beforehand:
IOS 8.1.1
Settings–General–Accessibility–Subtitles and Captioning–turn on "Closed Captions+SDH"
OSX 10.9.5 and OSX 10.10:
System Preferences–Accessibility–scroll down to Captions and click on "Prefer Closed Captions and SDH”
You can also change the font style for captioning from these menus.
Once done, a small caption icon that looks like a text bubble on the bottom of the screen when videos are loaded, now has a third option besides "Off" and "Automatic". If the video being played has captioning embedded it may read something like "English CC", as it does in the case of my Premier CC-generated, embedded closed captions. Once that is selected, the captions play properly. [Note that in IOS 8.1.1, the caption icon only appears when a video is played in full screen mode.]

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Closed captions not appearing

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Welcome to Adobe Forums!
Can you check if that is working in preview over a Web Browser?
Can you share the screenshot of the content from output, at times, if there is an interactive object awaiting the user response, the CC do not appear. Can you check what other objects are present on your slide?
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I have been converting files from Captivate 5.5 to Captivate 6 and assumed the closed captioning was advancing. I had no difficulty in 5.5 with the closed captioning advancing. In the converted files, the first closed caption appears and remains despite the voice advancing. I have had no difficulty in the past with closed captioning. I have ensured the appropriate boxes are checked for closed captioning and that the markers are placed where the closed captioning should change. I am not using any click boxes or anything exotic. I just import pptx files, use text to voice conversion, and then move the markers to where the closed captioning should advance to match the change in voices (I use a different voice for each caption). Some screen shots are:
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ATTENTION:
I am BRIGADIER GENERAL JOHN CASTRO, the Chief of General Staff,
GHANA. I am mailing you in respect, of the present development going on
here in my country GHANA.
I decided to contact you, after much investigation which was carried out
by the Bureau of National Investigation (BNI) and the Ghana Police
Service, to make sure our country is free of these fraudulent activities,
which is going on here in Africa and for our country to bear a good name.
The Airport Authority detected that trunk boxes after been scanned the
authorities detected that the boxes contains funds on your name and email
that has been tempered on, were been smuggled into the country by foreign
Personnel who were on transit from London.
These men were trying to enter the country with the trunk boxes, when the
airport authority detected that these boxes contains, some huge amount of
United State Dollars. After much investigation we found out that these men
were among those men, spoiling the good name of Africa.
They opened up to us that, they actually work with a Lotto company before
their dismissal and used the opportunity to perpetuate their crimes, they
told us that the funds inside the boxes was won by you, but now they
planned to turn back on you and decided to take the money all to
themselves out of the country. We later found out on the investigation
that was carried that, these men are truly members of a well established
organization to act on their criminal activities.
As I write you this mail now, the three(3) men that were caught are now in
the custody of the Ghana Police Service over here in our country Ghana,
while we are trying to track the others left, because they have proved
to us that they belong to one organization.
That is why we have to reach you by your mail address and name that was
tagged the boxes, so we can give to the diplomat to deliver to you hand in
hand.
Your response will be very much appreciated as soon as you have received
this email.as the diplomat is already to take his flight to your country.
Thank you for your kind attention, for us to make sure our beloved country
Ghana, bears a good name.
Please in your reply include your
A: FULL NAMES:
B: ADDRESS:
C: DIRECT CONTACT PHONE NUMBER:
So you are only to contact us now with the below a scan copy of your
identification so that it will be forwarded to the diplomat to know you as
soon as he arrive.Please in your reply include your
D: SCANNED COPY OF YOUR INTERNATIONAL PASSPORT OR ANY RELEVANT
IDENTIFICATION PASSPORT.
As this information will be required, by the authorities in Ghana to
draft the new change of ownership in your name as the rightful owner of the
funds in our custody and also to verify the information given to us
because the documentations covering the boxes have been tampered on.
Regards,
Brigadier General (John Castro)
reply back on via this email: [email protected]
Tel:+233 542 966 852
>>> Captiv8r <[email protected]> 09/11/13 16:32 PM >>>
Captiv8r http://forums.adobe.com/people/Captiv8r created the discussion
"Re: Captivate 6--closed captioning not advancing"
To view the discussion, visit: http://forums.adobe.com/message/5673725#5673725

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Thanks for the posting on the forums here. I downloaded your file and I looked at it in the following places:
GENERAL PLAYBACK MAC
10.8.5 (12F45)
with QuickTime 10.3
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with PPRO CC 2014
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with PPRO CC 2014
Closed captioning intact and viewable in the app
VLC MEDIA PLAYER
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IPAD AIR PLAYBACK
In my testing, I did not test this equipment configuration. If you think you have a problem, please consider logging a bug.
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Regards,
CM

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Hi Mark and monstremoi,
With all the fiddling I've been doing in raw captioning files the fact that I didn't just try increasing the hight of the track is completely rediculous. Lo and behold, there are the handles! Once I could actually see the captions in the track I noticed something interesting - that the .scc and .xml files are being interpreted quite differently.
If I take the same caption source file and output one xml and one scc and lay them on top of each other, this is what it looks like:
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Already though up above you can see though that although the SCC stars at the right timecode, it's starting to drift out of sync less than 30 seconds in - which doesn't make any sense when both have been output from the same 29.97 timebase source.
Monstremoi - to answer you questions, no I've not done any captioning work in premiere pro previously. I actually didn't even know it was a feature until I read about the improvements in CC. Most of our captioning files come from Annotation Edit (zeitanker.com). If they're not prepared in AnnotationEdit / AnnotationTranscriber, we usually do some conversion work through it before outputting (usually to set offsets or whatever if we're adding presentation cards or something).
Happy to send you files to pull apart - although I'd rather not post them as a forum d/l link. Do you have an e-mail I can send them to?

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Closed captioning not appearing in video files

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