Closed Captioning not showing up at specified In / Out points

Question

Hi all,
I recently upgraded to a trial of 7.2.1 (I'm a *long* time CS user) and am having an issue with closed captioning that's got me pulling my hair out. Upon importing a .scc file and inspecting it in the captions tab, I have all the captions I'm expecting at the proper timecodes (for example if I look up the start of a line in the program window the start timecode matches the "In" timecode listed in the Captions tab).
However upon playing the timeline and turning on Closed Caption display - the captions are not displaying (nor disappearing) at the in/out timecodes listed in the caption tab. They're showing up (roughly) seven seconds later at the beginning of the program, and over 11 seconds late by the end of the program.
Does anyone have the foggiest idea how to resolve this? I guess it's possible it's just a player issue and the issue will correct itself on output, but that's not really comforting. I could do what I need on this job by renewing my license for some other software, but Premiere would be a more versitile use of my limited software upgrade budget - but only if it can actually do the job properly.

Answer 1

Hi Mark and monstremoi,
With all the fiddling I've been doing in raw captioning files the fact that I didn't just try increasing the hight of the track is completely rediculous. Lo and behold, there are the handles! Once I could actually see the captions in the track I noticed something interesting - that the .scc and .xml files are being interpreted quite differently.
If I take the same caption source file and output one xml and one scc and lay them on top of each other, this is what it looks like:
The XML is starting immediately at timecode 0, even though the first start time should be 4:06 (weirdly the scc is actually starting at the right time code in this test, something it's refused to do previously).
If I manually set the offset of the first caption by forwarding the xml caption track to 4:06 we get this:
*This* XML track seems to play out synchronous with the program albeit with some odd formatting (it doesn't appear to be reading any of the font positioning information from the timed text file, it's just playing everything top frame, justified left.
Already though up above you can see though that although the SCC stars at the right timecode, it's starting to drift out of sync less than 30 seconds in - which doesn't make any sense when both have been output from the same 29.97 timebase source.
Monstremoi - to answer you questions, no I've not done any captioning work in premiere pro previously. I actually didn't even know it was a feature until I read about the improvements in CC. Most of our captioning files come from Annotation Edit (zeitanker.com). If they're not prepared in AnnotationEdit / AnnotationTranscriber, we usually do some conversion work through it before outputting (usually to set offsets or whatever if we're adding presentation cards or something).
Happy to send you files to pull apart - although I'd rather not post them as a forum d/l link. Do you have an e-mail I can send them to?