Closed Captioning - Remain on Screen

I'm experimenting with Closed Captions in Captivate 3. I'd
like the text in the caption to remain on the screen until the end
of the slide. Seems like the text (by default) goes away as soon as
the last syllable of audio has been spoken. I've tried adding a
second or two of silence to the end of the .wav file but it doesn't
seem to help.

Hi Three Penguins
easy win here. If you have extended the audio the cc caption
length can be increased by adding a new caption right at the end of
the audio (you can leave this new caption blank if you wish). This
resets the end time of the cc caption to co-incide with the end of
the audio
Robbie

Similar Messages

Missing closed captions on the screen

I recorded some TV shows on my DVD/VHS player. I inserted the DVD on my iMac G4.
There are no captions on any show, but a few commercials' captions showed up on the screen. My DVD player showed up all captions. What is the matter with the Quicktime?

Hi. What we do is resize the project as one of the last steps in the development process. We resize the height only, adding about 45 pixels. We position the existing project at the top, thus adding about 45 pixels at the bottom as a "footer". This footer then contains the playbar and also leaves enough room for two lines of closed captioning. Of course we have to take this extra space into consideration when we do our original screen captures. We capture at 1005 x 605, then resize twice --- the first time to add 25 pixels to the top for a header, then the second time to add 45 pixels to the bottom for a footer. Each time we keep the original project the same size and fill the background with color, so the actual screen captures do not get rescaled. The end result is a published project that is 1005 x 675.
The other alternative is to position the application you are capturing on a blank desktop background and capture the application window and some of the extra blank desktop background below the window. But this method prevents you from using the "snap to fit" option when capturing an application.
I hope this makes sense.
Mister C.

Closed Captions not 508 Compliant!

In order to be Section 508 compliant – required by government (US) contracts – I need to be able to keep the closed caption on the screen until the user clicks or performs the requested task or indicates that they are done with that slide. Right now all I get is Closed Captions while the audio is playing. I know that I can add silence at the end of audio clips but the closed captions just blanks out when the audio clip is over. It is not physically possible for the hearing impaired to watch the action on the screen (how to use software for instance) and read closed captions at the same time, therefore the closed caption needs to remain “on” for the rest of the slide – or at least that should be an option. Without this option the closed captions and are useless for functional closed captioning and can’t be made Government (US) Section 508 compliant.
Does anyone have a work-around for this? We have Government contracts coming up and may have to get off Captivate if I can’t make this work!

I am unsure as to the actual answer, however, the "skin" that include the Closed Captions is actually an swf. The point of publishing to HTML is because some devices (ie I-pad) cant play the swf. So the HTML version skips the swf- which of course includes the "skin".
That said, I think the Table of Contents works in HTML, so maybe I am incorrect in sayin the "skin" is an swf. Maybe only the "playbar" is an swf. But it seems the CC is still related to the playbar.
If anyone knows how to use the built-in Closed Caption feature with HTML, I would LOVE to hear it. But I am suspecting the CCs will have to be done by hand.

Closed Captioning from TV

Ever since I switched to FIOS, I have not been
able to activate my Toshiba or Panasonic televisions'
closed-captioning option. When I turn them on from the
TV menu, there is no closed-captioning on the screen (only
the FIOS CC is working). Can someone help me, please?
Solved!
Go to Solution.

Closed captioning is activated on STB directly. Use the * button to goggle through options.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Captivate 7- The Closed Captioning does not display on the screen

I am using Captivate 7 and I am concerned about the issue that the Closed Captioning, which is placed on the flash page and is supposed to display the introduction of our product with the caption, does not show up on the screen. It is confusing that the text of Closed Captioning shows normally on some of the computers in our company but fails to display on the others, no matter on IE 8 or 10. Due to the company policy and the product nature I won’t be able to make a snapshot. We have spent some time on this problem but failed to fix it. I am desperately looking forward to some solutions here. Thanks for any suggestion.
     The environment:
     Windows 7 Sp1
     Captivate 7
     IE 8 and IE 10
Regards,
Bill

Try clearing out your project cache (Preferences > General > Clear Cache) then republish using the option to Force Republish All Slides.
If that doesn't resolve the issue, you may be seeing the early stages of project file corruption. Check the suggestions in this post about troubleshooting issues where you may need to copy all slides to a new blank project shell to try and strip out corruption:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-tech niques

Captivate 6--closed captioning not advancing

I have been converting files from Captivate 5.5 to Captivate 6 and assumed the closed captioning was advancing. I had no difficulty in 5.5 with the closed captioning advancing. In the converted files, the first closed caption appears and remains despite the voice advancing. I have had no difficulty in the past with closed captioning. I have ensured the appropriate boxes are checked for closed captioning and that the markers are placed where the closed captioning should change. I am not using any click boxes or anything exotic. I just import pptx files, use text to voice conversion, and then move the markers to where the closed captioning should advance to match the change in voices (I use a different voice for each caption). Some screen shots are:
I am having to convert my files in Captivate 6 since the pdf's are no longer readable with the updates to Adobe Reader. However, now my students can no longer view the closed captioning unless I save as just one caption per slide. SInce I have a distance undergraduate course currently underway and another starting this Fall, I would greatly appreciate any assistance anyone can offer. Thanks.

Gotcha -- basically the old non-technical method.
ATTENTION:
I am BRIGADIER GENERAL JOHN CASTRO, the Chief of General Staff,
GHANA. I am mailing you in respect, of the present development going on
here in my country GHANA.
I decided to contact you, after much investigation which was carried out
by the Bureau of National Investigation (BNI) and the Ghana Police
Service, to make sure our country is free of these fraudulent activities,
which is going on here in Africa and for our country to bear a good name.
The Airport Authority detected that trunk boxes after been scanned the
authorities detected that the boxes contains funds on your name and email
that has been tempered on, were been smuggled into the country by foreign
Personnel who were on transit from London.
These men were trying to enter the country with the trunk boxes, when the
airport authority detected that these boxes contains, some huge amount of
United State Dollars. After much investigation we found out that these men
were among those men, spoiling the good name of Africa.
They opened up to us that, they actually work with a Lotto company before
their dismissal and used the opportunity to perpetuate their crimes, they
told us that the funds inside the boxes was won by you, but now they
planned to turn back on you and decided to take the money all to
themselves out of the country. We later found out on the investigation
that was carried that, these men are truly members of a well established
organization to act on their criminal activities.
As I write you this mail now, the three(3) men that were caught are now in
the custody of the Ghana Police Service over here in our country Ghana,
while we are trying to track the others left, because they have proved
to us that they belong to one organization.
That is why we have to reach you by your mail address and name that was
tagged the boxes, so we can give to the diplomat to deliver to you hand in
hand.
Your response will be very much appreciated as soon as you have received
this email.as the diplomat is already to take his flight to your country.
Thank you for your kind attention, for us to make sure our beloved country
Ghana, bears a good name.
Please in your reply include your
A: FULL NAMES:
B: ADDRESS:
C: DIRECT CONTACT PHONE NUMBER:
So you are only to contact us now with the below a scan copy of your
identification so that it will be forwarded to the diplomat to know you as
soon as he arrive.Please in your reply include your
D: SCANNED COPY OF YOUR INTERNATIONAL PASSPORT OR ANY RELEVANT
IDENTIFICATION PASSPORT.
As this information will be required, by the authorities in Ghana to
draft the new change of ownership in your name as the rightful owner of the
funds in our custody and also to verify the information given to us
because the documentations covering the boxes have been tampered on.
Regards,
Brigadier General (John Castro)
reply back on via this email: [email protected]
Tel:+233 542 966 852
>>> Captiv8r <[email protected]> 09/11/13 16:32 PM >>>
Captiv8r http://forums.adobe.com/people/Captiv8r created the discussion
"Re: Captivate 6--closed captioning not advancing"
To view the discussion, visit: http://forums.adobe.com/message/5673725#5673725

Problem with Closed Captioning

I'm using Cp 5.5. I have a click box that's set to Open Url or file. I have selected the options to open the new url in a new window, and I've de-selected the checkbox to Continue playing the project. So when the user clicks the click box, a new window opens with the linked-to web page, and the main project, including the audio, pauses. So far, so good. But the problem is with the closed captioning. If the closed captioning is turned on, it acts as if the audio has not paused (even though it has), and when the audio would have finished, the closed captioning goes away. When the user returns to the main project and clicks the Play/Pause button in the playbar, the audio picks up where it paused, but the closed captioning has already disappeared for that slide.
Is this a bug? Has anyone else seen this behavior?
Thanks for any insights.
Mister C.

There have previously been some discussions here and on other forums on CC issues and my understanding is:
1) the SD STB (QIP2500) does not support CC. What you are seeing is your TV interpreting the CC data, not the STB. So if something is being dropped, it is the TV doing it, not the STB, or maybe the characters really are not there.
2) The HD STBs do support CC. I have seen some complaints here and on other forums about the text not remaining on the screen long enough; I do not use CC myself, but I have turned it on and off a number of times, and my HD DVR seems to leave it up a reasonable amount of time, but that is just my impression.
There is no software upgrade available for now that I know of. There is supposed to be a new level later this year with new functions and fixes, I have no idea whether there is going to be anything in it that would address your CC issues.
Hope this maybe helps a little bit.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

How do I put closed captions on TV?

How do I put closed captions on TV?

ar-gal wrote:
Not sure when it started, but I wanted to share the functionality for captions on/off IS NOW ONE BUTTON, ONE TOUCH! Press the red "C" button on your remote, and presto! I especially want to give credit to ATT Uverse and specifically, CEO Randall Stephenson and Jennifer Strohl in his office for their tremendous commitment to making CCs truly functional for deaf and hard-of-hearing customers. In 2011, I sent a letter to Mr. Stephenson, asking for his help with making this service more usable. At the time of my writing, it took 24 clicks to turn captions on and 23 to turn them off. Last fall, we discovered the Zoom button mentioned in earlier posts, which had significantly improved the number of clicks. Only this week, we discovered, by accident, that the red "C" button now works -- exactly as we had specifically requested it might when we wrote back in 2011. As the spouse of a hard-of-hearing person, I am strenuous in my efforts to get companies and broadcasters to improve CC functionality in all ways -- and UVerse has come through in flying colors. I am grateful - and delighted - to see ATT's commitment to inclusion in this specific instance. In addition, would like to see the CC remain on the screen when you hit :"Pause" button. It disappears now. It worked with Cox Cable. chiefdore

Movies playing in iTunes will not show closed captions

I have purchased several movies from the iTunes store. They all have Closed Captioning listed in the store description. I need Closed Captioning because I have hearing loss and even with my hearing aids, I cannot hear all the dialogue in movies.
In my iTunes app, I opened Preferences-->Playback and checked the box for "Show closed captioning when available." Then I play the movie in iTunes. No captions. I click on the Controls menu for Audio & Subtitles. It's grayed out.
I go to the .m4v file in Finder and open the movie with Quicktime to see whether I can get captions that way. No captions. I check the View menu for Show Closed Captioning. It's grayed out.
At this point I'm thinking these movies do not really HAVE captions, despite what the store description said. However, this proves to be wrong because I turn on my TV and start up my Apple TV 3. I select "Movies" and then "Purchased" and find these movies. When I play these movies via the Apple TV, they all show up on the TV screen with the captions working perfectly.
So, what gives? I've spent hours searching the internet for a solution, but all I can find is that the selection I've made in iTunes preferences *should* make the captions show up in iTunes. I'm stumped. I want to play the movies on my computer in iTunes (or in Quicktime) so that I don't have to be at my house in front of my TV in order the enjoy them. Is there any way I can make these movies play in iTunes with the captions showing? Can anyone make any suggestions? I'd be very grateful if someone could help me achieve this goal.

I have same problem with my son's iPod Touch running iOS 5.1.1. I set "explicit" to off, but then many songs we purchased on iTunes that are labeled as "clean" do not show up on his iPod Touch. If I set "explicit" to on, they do show up.

When I open logic express 8 with eyetv open but not active and i close logic express 8 and make eyetv active it won't show closed captioning even though closed captioning is turned on

when I open logic express 8 with eyetv open but not active and i close logic express 8 and make eyetv active eyetv won't show closed captioning even though closed captioning is turned on. When I totally close eyetv and reopen eyetv and open a live tv window the closed captioning comes back. I never noticed this with os leopard, Just after i installed os snow leopard. All software is up to date only I think, thanks to apple they droped support for logic express. Thanks for any suggestions.

Does toggling CC off & back on bring it back?
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

Remove closed captions from H.264 file after converting?

I processed a video file in Compressor using the Blu-Ray settings, and included a reference to a closed captions file. I now need to use the file in another application (Adobe Encore), but the closed captions appear to be hard coded in.
Is that correct? Is there anyway to remove closed captions from a H.264 file after it has been converted with Compressor?
Please help This is for a film festival, and I may not have time to process the video in Compressor again without the closed captions.
Message was edited by: nicholas.he
Fixed question spelling from 'form' to 'from'.

From the user manual:
"QuickTime files: Compressor adds the closed caption file as a closed caption track to the QuickTime output file."
The closed caption "track" can be turned on and off. It is not burned into the screen, as is the CC standard. Encore should handle the file just fine. You should be able to tell the DVD to have Closed Captioning turned off by default. That's all it takes.
Sub-Titles may be burned in to the screen. If you did sub-titles, yes, you'll have to re-encoded from scratch without them. When doing sub-titles in an DVD authoring program, you have the ability to enable and disable them, but in Compressor, they're burned in.

Closed captioning not appearing in video files

I've been working on producing a number of videos intended to be used as content in an iPad app for a Self-Guided Museum Tour which is under development by a non-profit Museum I work for. Many of the videos are intended to have closed captions for the hearing impaired.
Videos are being produced with Adobe Premier CC and exported as Quicktime .mov files with embedded closed captioning. These files play in all instances but in most of them, including the current IOS and Mac OS systems, the closed captioning is not visible. Tests indicate:
Closed captioning IS visible when the .mov file is played on Quicktime Player 10.3 on a Mac running OS 10.8.5 in all instances.
Closed captioning IS visible when the .mov file is played on Quicktime Player 10.3 on a Mac running OS 10.9 as long as English subtitle is enabled.
Oddly, closed captioning IS visible the .mov file is played on an old copy of Quicktime Player 7 running OS 10.9.5 as long as "show closed captioning" is enabled.
Closed captioning IS NOT visible when the .mov file is played on Quicktime Player 10.3 (with subtitles either off or automatic) on a Mac running OS 10.9.5.
Closed captioning IS NOT visible when the .mov file is imported into an iPad Air running IOS 8.1.1 and played with Safari using the built-in IOS video player. This is my target destination for the project and is critical.
Since the .mov file does contain an embedded closed captioning track (verified as track 3), the problem does not appear to be with the file or how it was created. The problem appears to be with the video player supplied by Apple in the most current versions of both OSX and IOS. In light of Apple's long-standing priority for accessibility this result is surprising.
Need help if anyone can help figure out how to make closed captions work with the IOS video player.

Problem solved with a little help from a Senior Apple Tech Support person.
Essentially, what has to be done in the current versions of both OSX and IOS is to configure the playback device's accessibility settings beforehand:
IOS 8.1.1
Settings–General–Accessibility–Subtitles and Captioning–turn on "Closed Captions+SDH"
OSX 10.9.5 and OSX 10.10:
System Preferences–Accessibility–scroll down to Captions and click on "Prefer Closed Captions and SDH”
You can also change the font style for captioning from these menus.
Once done, a small caption icon that looks like a text bubble on the bottom of the screen when videos are loaded, now has a third option besides "Off" and "Automatic". If the video being played has captioning embedded it may read something like "English CC", as it does in the case of my Premier CC-generated, embedded closed captions. Once that is selected, the captions play properly. [Note that in IOS 8.1.1, the caption icon only appears when a video is played in full screen mode.]

Closed Captions don't appear when I play my video exported with Premiere Pro CC

So, I've spent some time researching this, but can't seem to get anywhere. I'm fairly new to Premiere Pro and I've created a sequence with closed captions. I've tried exporting several different ways (Quicktime, H264, etc.). I've also been careful to include a sidecar closed caption file or to embed the closed captions within the video when exporting using Quicktime. I've also been sure that both files (the movie and the scc file) are in the same place. I've tried playing different versions of the exported video on Quicktime Player and VLC, but have had no luck getting the closed captions to appear. In Quicktime player I've tried it with the closed captions activated, but that doesn't seem to make a difference. In VLC I've tried the Advanced Open option which enables you to select the subtitles file you want to load with the movie. Once again, no luck. I've tried dragging and dropping the .scc file onto the movie while it plays. I've tried selecting a Subtitle track using the video drop-down menu. Once again, no luck. I've tried exporting from Premiere Pro with the sidecar file as a .mcc file and that didn't work either. I even tried converting the .scc file to an .srt file via some online app.
Anyway, I'm stumped. All I want to do is to get my movie to play with the subtitles with some simple application. Any help would be appreciated. Thanks.
S.@@

Sorry, Fritz. It's been a while since I really looked at the Closed Captioning help page, and I just assumed that the New Caption workflow is covered there. And a second apology because the state of that page is at least partly my fault insofar as I promised our technical writer months ago that I'd help flesh out this page.
You're not doing anything wrong when it comes to adjusting the start/end times for caption blocks. Caption tracks in the Timeline are basically display-only. The apparent handles are really just indicators; they're not interactive. I believe it's on our roadmap to make them interactive, but I have no idea where that enhancement sits in the priority order.
I'm not sure what you mean about "each caption track block [being] limited to just over 30 seconds." If there's a maximum duration for a caption clip, it's probably up at 12 or 24 hours. I've worked with several that are longer than an hour. As for individual caption blocks within a clip, my memory has grown fuzzy in the months since I worked on the feature, but I think the program does not enforce a limit on the duration you can give a block. However, there may be a limit on how long a given caption block will actually get displayed. I thought that limit was 15 seconds, but I just did a test with blocks of 10, 20, and 40 seconds, and all of them had the full assigned duration in the encoded output. Could be that the limit I'm thinking of is standard-specific... Come Monday, I'll have to check with colleagues who have remained closer to the feature set.
Note that if you add a caption clip to a sequence before you've finished adding the blocks, then you'll need to trim out the clip after increasing its duration by adding blocks.
Lastly, although Premiere supports authoring captions from scratch, the feature set was conceived chiefly for importing captions created in a third-party authoring tool and, as needed, revising the content and adjusting the timing.

Closed Caption or Subtitles on Movies in iTunes for AppleTV

I bought an Apple TV Dec 2008 but am waiting for Subtitles or Closed Captions so that I can watch a movie. Does anyone know when they are going to appear? I am nearly deaf. I did rent one that I thought I saw CC on but it turned out it was not. Right now I have to use Netflix while my ATV collects dust. Nice "screen saver" but pretty expensive. Thanks.

I'm disappointed that I can't get the closed caption/subtitles on movies I've rented on iTunes. I'm pretty sure they exist, and if I had the physical DVD I could verify this. Will subtitles be available on Apple TV when they are available on the original? I tried the CC/subtitles on/off and nothing happened.
Anxious

Unwanted closed captioning

I just bought a movie thru iTunes on my Apple TV and it has closed captioning. My closed captioning is turned OFF on my Apple TV but it remains on my movie and is very distracting. How can I make it so there is no closed captioning on my purchased movie? I use Apple TV a lot and this has never happened before.

I found the solution by mistake. Start your movie and press & hold the large button on your apple remote. This will bring up the closed caption option while your movie is playing. You can turn it off from this pop up window.

Closed Captioning - Remain on Screen

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