Closed Captioning Window slow to open

We have a team member using CP7 on a Win7 machine having a delay when he opens the closed captioning window.  It can take up to 10 seconds for the window to open. 
We just put him on someone elses machine and it didn't do that even when logged in with his credentials.  He says it has done that through all the versions of Captivate that he's used on the XP and Win7 platforms and on previous computers.
Does anyone have an idea of what might be causing this?
Thank you,
Susan

Here's the fix to which I was referring, supplied by a colleague on Linked-In:
"There are 2 instances of a codec that need to be turned into a .bak file.
First you go into C/program files/Adobe Media Encoder CS5/MediaIO/codecs to find a file "SurCodeWrapper.vca" Change it to "SurCodeWrapper.vca.bak" do the same thing in C/program files/AdobePremiereProCS5/MediaIO/codecs with the "SurCodeWrapper.vca file there too. This WILL fix the lag. I think you lose surround sound encoding by doing this, but this hasn't been a problem for me."

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