Closing Illustrator CS5 in Windows 7

Question

I recently installed my copy of Illustrator from the Web Premium Package on a new computer on which Windows 7 Pro 64bit is the OS.  I have no problen with the program until I exit it.  I close the proigram by going to File > Exit, as one would normally do.  After the window had disappered a message comes up on my desktop the there is a problem with Illustrator and its looking for the problem, whether or not it finds it, I have no idea, but then I get the message that its reporting the behavior to Microsoft.
Does anyone know why this is happening and how I can correct this behavior?  I'll live with it if I have to, but I'd like to correct it if I can.
Thank you in advance for any assitance you can lend me.

Answer 1

Bummer. Are you using an administrator account when you log in? If not, try logging in as an administrator and see what happens. And, if you are not logged in as an admin, you might want to redo the steps above.
If that has been done or doesn't work, I personally would likely deactivate the installation, uninstall and reboot. Log in as an administrator and reinstall. Still opting to run the install as an admin as above.
Checking the present user privs.
Your preferences are  kept in the appdata folder. Make sure you are logged in as an administrator.
Click on the Start menu. type the following in the  search box anf then hit enter: %appdata%
That will open an instance of Windows Explorer with a list of all the folders available. At the top is Adobe. Inside the Adobe folder you will see  one for Illustrator. Well, you might see two of them. The one that is likely active is the 5.1 folder.
Right-click on the folder. Select Properties. You'll see some tabs along the top of the dialog box. Select the Security tab. Look at the list containing "Group or user names" you will see. Among the others, you should see System, your logged in account name,  one that makes little sense, and a Group name. See those?
Take care, Mike