Closing Planned activities
Hi,
When transferring an email from Outlook an activity gets created with type Incoming email and status Completed.
If I go to my BP account, this activity has gone to the 'Planned activity' section, if I click on the 'Close' link and save my BP record, the activity disapears from the 'Planned activity' section but next time I go back to the BP account it has reappeared so I can never empty my 'Planned activity'.
Also, is there a way of having these activities getting automatically closed so they only appear in the Interaction history?
Any help appreciated.
Thanks,
Antoinette
hi,
me again
The change was done for CRM 7.0, but there are two note released for customer in CRM 2007.
Please check out Note 1238054 & 1237591 and applying those should fix your issue.
If not, pls create an OSS for support
cheers
martin
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