Cloud backup restored photos and documnets to the wrong folder and all in one folder

I used the cloud backup to backup and restore my photos and documents because I was told to fix my problem I would have to do a hard reset. When I restored the photos and documents they were all restored to the wrong place and all in one folder. Please help. Is there any way to fix this or is their cloud backup program just stupid and I am screwed?

Kallyone,
Let's get to the bottom of this and get your pictures and documents backed up correctly. What phone do you have? Did you restore every all at once? Try removing the files and doing the restore again. Did you do the restore from the phone or desktop app?
JohnB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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